HP Officejet Pro 8600: Scanner stop working

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• OfficeJet Pro 8600 analysis stops at Midway

  With the help of a relatively new in Officejet Pro 8600 on my iMac with OSX Mavericks.

  Printer is set up wireless, printing works fine. Scanning did too, until yesterday.

  When I scan a document through HP application scanning, or Mac "scanner" that appears in the Printers window, the printer is now the noise, the status bar starts and then stops. It does not move. I left it like that for hours, just to see what happens, and when I come back the job has been cancelled.

  Wireless connection is obviously good, as I can print and even when scanning printer responds immediately. It just isn't really complete - or even apparently start - the scan.

  Any idea of what is the cause? It seems that this could be a faulty machine.

  Thank you!

  Hello vertov,.

  Welcome to the Forums of HP Support!

  I'm sorry to hear you're having this problem with your 8600 scanning. A quick way to determine if your printer is having a hardware problem, make a copy.

  If the printer can make a copy, it is not a problem with the hardware with the scanner from scanning. If a scan failure is present on the printer, try looking in the steps detailed here: A 'Scanner failure' Message is displayed on the printer control panel.

  Also it is better to have the printer connected to a wall outlet directly for power, this will help you understand why: issues when connected to an uninterruptible power supply/Strip/surge protector power.

  I'll come back and get your answer.

• OfficeJet Pro 8600: Where is the HP OfficeJet Pro 8600 scanner software?

  I had to go Mac machines, and when you are here looking for the latest version of the software for this product, I'm only given the opportunity to download HP Easy Start. On the old machine, I got 3 scan from HP and other utilities. I can't find that this software scanner anywhere and therefore cannot scan on this net machine.  Can someone point me to download appropriate software please? Thank you. Here's where I was looking: http://support.hp.com/us-en/drivers/selfservice/hp-officejet-pro-8600-e-all-in-one-printer-series-n9...

  Found in the Apple App Store, now called HP Easy Scan.  Could make this more clear in terms of support!

• HP Officejet Pro 8600 Plus stopped Scan of the computer... Said the computer could not be found. Help!

  Hello

  I've been enjoying our HP Officejet Pro 8600 more MFP for a year now.

  Analysis of the it function on our machine no longer works. It indicates that the computer cannot be found. I used this feature all the time in the past.

  I can acquire a scan from an application, like Photoshop and I can scan to a removal storage device, but I can't use the computer Scan, and I really liked this feature!

  A few days ago, our computer has been infected by a virus. A Norton agent could succeed in eliminating it. Do you think this could have disabled the feature computer scanning?

  How can I get the MFP to recognize my computer again? I've looked up and down and impossible to find the solution for this.

  Thanks for any help you can provide!

  (With the help of a HP PC with Windows 7 64-bit)

  This solution fixed my problem:

  http://h30434.www3.HP.com/T5/scanning-faxing-and-copying/scanning-function-does-not-work-but-able-to-print-from/m-p/3604099/highlight/false#M83505

  Thank you very much!!

• HP OfficeJet Pro 8600 scanner software

  I am running Windows Vista and just bought the printer HP OfficeJet Pro 8600. I'm having a hell of a time with this printer and is seriously considering to go back if I can't get this figured out as soon as possible.

  When I open the software HP OfficeJet Pro 8600, open it from the main panel I double click on the 'Scanner Actions' button, then on the "Scan Document or Photo" button, nothing happens. I can not get the scanner software to open so that I can control my options of scan of the computer.

  Thus, starting from printer control box, when I go to scan, I am only able to "Scan to Network Folder" and can not scan to computer. The message I get is "computer is unavailable.

  I am able to "Scan to Network Folder" so I'm not too concerned about this issue, however, I have to be able to access the scanner software so that I can set my parameters of scanning etc. on my computer.

  I buy the device for the wireless. I could not access the software when you are connected wireless with so I tried to connect via USB. No difference what so ever.

  I've uninstalled and reinstalled the software 4 times so far. 2 times since the CD and 2 times from the website of HP software.

  Hey dleman. Sorry to hear that you have questions and I thank you for your detailed messages. I would try using the doctor printing & scanning HP. This tool will attempt to solve the problem for you and provide a specific code if it cannot solve the problem.

  Let me know how it goes and if this does not resolve the problem, we can go from there.

  Thank you

  SeanS

• OfficeJet Pro 8600: Scanner Communication cannot be established.

  Error message - scanner communication cannot be established.  Running printing HP and doctor Scan and shows all go well.  What to do next?

  Hello

  Thank you for using the HP forum.  We suggest that your uninstall and reinstall the software FULL of features.

  Please uninstall and reinstall the software COMPLETE features, follow these steps:

  1. download and save the software COMPLETE features (do not install online)

  http://support.HP.com/us-en/drivers/selfservice/identify?q=OfficeJet+Pro+8600&tool=s-002#Z7_3054ICK0K8UDA0AQC11TA930O2

  Before you download, select your printer model correct, the operating system and the software features FULL.

  2 uninstall the software from your computer
  3. install the FULL feature software "saved".

  Hope that helps!

• OfficeJet Pro 8600 B74234 stopped communicating with all our computers

  We have an Officejet Pro 8600 B74234 ceased to communciating with all our devices after its driver was updated. We use all Macs.

  The network connection is fine - I've tested and even reset it.

  It is able to print a test page printed from the Web site. It won't scan or print anything. The message we receive is 'the printer is not connected.

  The copier works fine.

  I'm totally fed up with the time I spent trying to understand this. I want to just restore the original configuration and move on with my life. Any advice?

  Thank you.

  Hello there @alissas ,

  I saw your other post in this thread - HP OfficeJet8600 suddenly won't connect wireless on my MacBook when you mentioned the problem has been resolved, and I wanted to just make sure, that it's been fixed.

  If there is still a problem, let me know!

  Have a wonderful day

• OfficeJet Pro 8600 Plus: I have a top loader of the OfficeJet Pro 8600 Plus page works do not?

  The top loader will feed is out of paper. He reconizes that he delivers here but it will not feed... making the noise, but do not feed. Can I do to fix? I cleaned the rollers with alcohol.

  Hey @HandymanConnect,

  Welcome to the Forums of HP's Support.

  I see that you are having problems with the document feeder in your Officejet Pro 8600 more e-all-in-one printer. I can help you with that.

  First, I will mention that the cleaning of the rollers with alcohol has the opposite effect you hope. As the rollers of the printer depends on rough grip on rollers, with alcohol will break the rollers and damage to the printer. Instead, HP recommends to use water to clean the rollers and other components inside the printer.

  That said, make sure that the printer is plugged directly into a wall outlet, not a surge protector. Once done, this document explains How to solve problems of choice with your document feeder.

  If after following the above, you are still not able to use the feeder, the printer must be replaced. You can contact the HP Support by clicking on this link and fill out the form below to discuss the options based on your warranty.

  Please let me know the results after following the above. If you are unable to resolve your problem, please click on accept solution. If you appreciate my help, please click on the thumbs up icon. The two icons are below this post.

• OfficeJet Pro 8600 n911g stops and you need to restart the spooler on Win Xp

  Hello

  I have an OfficeJet Pro 8600 N911g printer.  It is networked and I put the static IP address on the printer.

  I have a user with about once a day to restart the Windows print spooler service so that tasks start printing.  I loaded, uninstalled and reloaded the Windows XP drivers.

  Any thoughts on how to solve this problem?

  Hello

  Have you used the latest version of the software on the HP site?

  If not, uninstall the printer from programs > HP > printer folder and then install the latest version below:

  http://h10025.www1.HP.com/ewfrf/wc/softwareDownloadIndex?softwareitem=bi-108858-3&cc=us&DLC=en&LC=en&OS=228&product=4323648&sw_lang=

  I suspect also any security program which may block the network connection (assuming that by the description of problem on a single user), temporary disable any software firewall running and check if that can cause printing to stay in spool it print.

  Try to run the HP print and Scan doctor, click on network > firewall help and make sure any firewall running is disabled, then follow Fiox print and check what is happening:

  http://h10025.www1.HP.com/ewfrf/wc/softwareDownloadIndex?softwareitem=MP-109037-2&cc=us&DLC=en&LC=en&OS=228&product=4323648&sw_lang=

  If still the same I guess rather the envoirnment of the OS, you can try running Microsoft Fixit to diagnose service print spooler for questions and automatically check if this can help:

  http://support.Microsoft.com/mats/printing_problems/

  Shlomi

• OfficeJet Pro 8600 Plus: Officejet Pro 8600 Plus stopped scanning

  I've been scanning 30 pages at a time and scan has stopped in the middle of it.

  Can someone advise on my problem. The diognostic tool says that is missing a driver?

  Thank you.

  Barbara

  Hello Barbara, alias @Maltesem ,.

  I read on the digitization of problems you are with your Officejet 8600 stop in the middle of a scan. The "full" pilot could very well be missing and causing this problem. Here are some of my own suggestions that I can offer.

  1. uninstall the printer software from the control panel. Make sure that you remove all components of the printer.

  2. restart the PC (important)

  3. download and run the Setup to install the "Full Feature" driver: HP Officejet Pro Full Feature Software and Driver

  Try to scan the image. If the scans still cancel, make sure that the printer is plugged directly into a wall jack, avoiding bars power and surge protectors. This ensures that the printer is full on and can help greatly.

  If the problem persists, call us directly to discuss your printing with HP options.

  Please contact our technical support at the 800-474-6836. If you do not live in the United States / Canada region, please click the link below to get help from your region number. http://WWW8.HP.com/us/en/contact-HP/WW-phone-assist.html

  

• HP Officejet Pro 8000 has stopped working on the upgrade to Snow Leopard (10.6)

  Since the upgrade, despite the HP and Apple claiming that the upgrade would take care of things like new drivers, my 8000 Officejet Pro has stopped working. Of course, this could be a coincidence and something else caused the problem.

  Quite simply, the printer button will Flash. The manuals indicate it means need new paper in the tray, or there is a jam. In addition, the print utility said 'in paper '. Of course, I have no jams, and there are 40 pages of paper in the one and only the plateau.

  I deleted the printer in "Print & Fax", turned it off, unplugged the USB and then added back, twice, everything to nothing doesn't. Nothing changes. Still unable to print.

  It doesn't seem to be anything I can try. This page, "Mac OS x: installation and use of the product in Mac OS X 10.6", simply going to say that I should remove the printer and add it, which of course I did. There are no other suggestions for what I could do.

  So either 10.6 broke my ability to print, or the printer is otherwise defective and must be returned under warranty. Any ideas?

  Thank you.

  Update...

  has gone through a series of emails with HP support, during which, with all due respect, I asked me to do what I had already tried. We got to the point where we were providing for the printer to be returned under warranty. Then yesterday morning, bam, the printer works again. No explanation and no idea.

  Best regards.

• 8600: scan Premium OfficeJet Pro 8600 does not work since the upgrade of Mac to 10.10.1 (Yosemite)

  Since the update of my MacBook Pro in Yosemite, I can't function of the computer analysis to work. I downloaded again the softwear & reinstalled; reset the printer, repaired disk permissions, etc. nothing works. I also note that the HP Utility icon no longer appears.  Print and copy work very well. Any suggestions?

  I tried everything above. When I add the printer driver printer HP (instead of AirPrint) does not show as an option (even if I can find it in my downloads folder). Option is the HP DeskJet that comes with a warning that it cannot be the right driver. Also downloaded what seems to be the right driver on the HP site. He also appeared in my downloads folder. HP utility always not available.

• HP Officejet Pro 8600 Scanner failure-CM749-64001

  Hello

  At the start, have error failure of Scanner - unable to scan, copy or send a fax

  have you tried turning the power on and the - all other functions seem good.

  The printer is new.

  Tim

  Try to unplug the unit, cord aside for 30 seconds and plug it back. See if the error goes away. You may have to contact the HP Support (1800-474-6836), because it is a hardware problem with the printer, and you can get the replacement.

• Re: HP Officejet Pro 8600 Plus print but not scan

  I'm on Mac OS X 10.6.8 and recently bought an OfficeJet Pro 8600.  It worked fine for about a month, and then we moved into a new House.  Now, it print but not scan to computer.  It scans email fine.  Same problem wired or wireless.  It is said the computer Scan is not enabled.  When I try to activate scan to the computer using the HP utility, he runs for a long time and then says that the connection has been lost.

  Hi mpk1969,

  Mac OSX:

  Try the following steps.  If you want to learn more about your product, click here.

  How to perform a scan: OS X v10.8

  1. go to the HP utility to 8600 of (Preferences system, scanner open, click on the utility tab)

  2. under scan settings, click scan to the computer

  3. make sure that a check mark beside enable scan of the computer

  4. click OK in all the dialog boxes and of proximity

  5. try scan of front panel

  Follow the steps below

  1. open System Preferences

  2. Open Print & Fax

  3. in the white box under printers right-click and select Reset Printing System

  Note: resetting the printing system will remove all printers in the print queue

  4 restart the computer

  5. Open Print & Fax and then click the + to add the printer to the print queue

  6. open the HP utility, and then click Scan to computer to make sure this option is

  Try scanning the computer to the printer and let me know what happens?

  Windows:

  HP has designed a quick and easy tool that diagnoses and solves many problems of printing, scanning and connectivity: The HP Print and Scan doctor. HP recommend you to download and install Print and scan doctor no matter what time you need to solve a problem with your HP printer from the link below.

  I would like to know what are the errors you receive?

  http://www.HP.com/go/tools

• OfficeJet pro 8600: Wireless officejet pro 8600 macbook air scanning

  Hello

  I have a macbook air running on Yosemite that I try to get my Officejet pro 8600 scanner to the computer.

  Despite installation, uninstall, reinstall and it several times, I can't make it work.

  Can very frstrated, anyone help?

  Hi @Benking116 and welcome to the Forums of HP

  I'm sorry to hear you had problems of scanning your Officejet 8600 to your Mac in OS X 10.10, but I'm absolutely going to do my best to help!

  If you open HP Scan on the computer, you are able to scan from there without problem (please refer to this document scan from OS X with HP full software functionality to see how to open the HP scanning software)? If so, I think you just have to activate the scanning to computer in the HP software. Please take a look at this Re: definition of Scan post and he will inform where to go in the HP utility choose Activate Scan to computer. After that is done, are you able to the printer to the computer?

  If you are UNABLE to analyze through the HP scanning software, the issue could be just communication itself. In this case, try the steps in this document to the printer is not maintaining the wireless connection .

  Let me know how things are going for you