HP officejet pro 8600: software in place of the stands to check out more of network environment

My printer was not scanning.  I uninstalled software and keys record, then downloaded the new software, but to put in place the stalls on verification of network environment, and he said: HP Officejet NO ANSWER.  After that, I start HP Print and doctor Scan, which said that the comprehensive software solution is not installed, so I went to install, but then I got the message "Unable to download". I tried several times in vain.

When I go to devices and printers, the HP OfficeJet Pro 8 icon shows a yellow flag, then I will troubleshoot option but they do not find a solution for my printer.  I wonder if anyone knows a solution for my printer problems? The printer is less than 3 years.  Thank you

Hi @yga and welcome to the Forums of HP!

I see that you are looking to install the printer software. I would like to help!

I would start with a power reset the printer.  Unplug the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug back in the printer. Make sure that you connect the printer directly to a wall outlet. Make sure to bypass any surge protector or power bar.

Then, I would uninstall the printer softwarein case there is no residual software left.

Once it is uninstalled, I suggest you put your system in clean boot mode in the configuration of Microsoft.  You can do this by following this document: How to perform a clean boot in Windows.

Once the computer is in clean boot mode, I would suggest to reinstall the HP printer install wizard for Windows.

Good luck and please let me know the results of your troubleshooting operations. Thanks for posting on the HP Forums!

Tags: HP Printers

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