HP Officejet Pro 8610: HP Officejet Pro 8610 does not recognize ink cartridges

My printer has ceased to recognize its ink cartridges. In a first stage, the problem happened occasionally and could be fixed by installing and reinstalling the cartridges or just wait a few days, but now it is continuous.

When I turn on the printer, it immediately gives me an error (without code), saying that it cannot find the cartridges. All four are marked on the screen as not found. I followed the instructions of troubleshooting here: http://support.hp.com/us-en/document/c04090902

The cartridges are genuine, they are the ones that came with the printer. I removed the, checked the contacts of the four. They look damaged or dirty, but used a cloth to clean all anyway. Put back them, did not help. Checked the latch, it was in the correct position. I even tried the restart without result.

I tried to replace the cartridge with a new one (again, product HP genuine), but does not replace the printer either. And because all cartridges have failed at the same time, I can hardly belive the problem lies in them.

I come from Finland, and I've not found a phone number, I could ask for help. Does one exist even for my country?

Hey @Leathert,

Welcome to the Forums of HP Support! I hope you enjoy your stay here.

I see that your Officejet Pro 8610 e-all-in-one printer does not recognize the cartridges. I could help you with that, but it seems that you have already found the HP document that will guide you in troubleshooting. Instead, you can contact HP (in Finland) support by clicking this link.

I hope you get your sorted question and I hope you have a great weekend!

If this solves your problem then please help others to find this post by clicking on accept as Solution on my post.

If you appreciate my help so please let others know by clicking on the icon below my post thumbs up.

Tags: HP Printers

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