HP OfficeJet Pro 8610: Lost the ability to scan high resolution on 8610

Similar Questions

• OfficeJet Pro L7780 lost the ability to duplex print

  Just applied the 'Solution' for a digitization apparently resulting from 8.1 Windows upgrade problem.  So now I can scan once again (Yes!).

  But now I can not apply the ability to automatic printing on both sides.  When I try to configure the printing preferences for duplex printing, I get this error message:

  "Address of the 0x5b71c880 function caused a protection fault.  (code 0xc0000005 exception)

  The application property sheet pages may not work properly. »

  And when I try printing duplex installation features page I get an error of "Incompatible print settings.

  How can I get this feature back?

  Hi @jk13921 ,

  Thanks for the reply!

  I have more than a few suggestions for you to accomplish all the Windows updates and then, if necessary, to perform a level 3 Uninstall to remove all of the printer software and driver and reinstall.

  1. perform all the updates of Windows, including all those in option too: Windows Update

  2 Uninstall (level 3) HP Officejet Pro software and driver removal utility

  3 reinstall using the printer HP install wizard for Windows

  I hope this helps!

  Kind regards

• 8500 A909 do not install more, lost the ability to scan pdf

  Computer Dell laptop windows 7 64 bit edition Home premium

  printer will print but not scan, tried to reboot with the disk won't install not full, fatal. He gave me a MSI. BARRELS PER DAY. Scan.ent error and I ran across this charging procedure, did not work, install especially fatal to end of software configuration.

  I've been reading around and went through various procedures i.e. re-record msiexec, you reload regsvr32 ATL.dll, I made scrubber lvl 4, I rebooted with the latest version of the software, I did the procedure to turn off my MSoft startup, programs, etc., I uninstalled with disk, then all the HP uninstaller of windows, then washer twice and complete still wont install. prints well but does not complete the installation so I can use the solution center to configure my scanner to PDF. Oh, and it worked for about a year. then bam. Phew! ideas?

  HI chuckshot,

  OK, it is possible that there is something in the operating system that might contribute to the installation to fail or there is a problem of real hardware with the printer. At this point, my suggestion would be to use the same USB cable and try to install the printer on another computer to see if you encounter the same problems. Once, we can isolate the hardware or the operating system, it will be easier to figure out our next steps. Let me know what you find?

• OfficeJet Pro 8610: printer does not appear in the list

  After an update of Windows 10/diversion, my HP Officejet Pro 8610 is more listed in printers.  I tried to reinstall everything, restarting, disconnect, find printer can't find anything (the printer is right next to me).

  Help!

  Thank you!

  Hi@millermom,

  Thank you for the HP's Support Forums. Best platform for all kinds of solutions, tips and settings for your questions/problems.

  For the best experience on HP forum, see our Guide to HP Forums to learn more.

  The printer is not detected after Windows update. Is this fair?

  I would definitely help.

  First, uninstall the old drivers installed in your PC by following the steps below.

  • Right click on "Start" and select "programs and features".
  • Find the option that the printer name and then click "Uninstall" on the top of the window.

  Restart the PC and download the latest drivers for the printer from the link below and install the printer. It should work.

  http://ftp.HP.com/pub/softlib/software12/COL51184/bi-124093-4/OJ8610_198.exe

  I hope this helps. Let me know to learn more

  Happy announcement.

  Resolv_S

  Happy to help you. I work for HP
  
  Please click on " ""Accept as Solution " " " if you feel my post solved your problem, it will help others find the solution.
  Click on the " Bravo Thumbs Up" " " to say 'Thank you' to help! "

• OfficeJet Pro 8610: Get the Permission of HPeprint or security problem error

  I used printing wireless for several months successfully to print from my work computer, but am now able to print to the e-mail address provided.

  The error reads 'your message was not delivered because of a permission or a security problem.  It may have been rejected by a moderatory, the address can only accept email from certain senders, or another restriction to prevent any delivery.

  The Organization rejected your message: hpeprint.com. »

  I've reconfigured my printer to my router.  Any suggestions?

  Hey @LoreeW,

  Welcome to the Forum from HP Support. I hope you enjoy your experience here.

  I understand that you have a few problems with ePrint using your HP Officejet Pro 8610 e-all-in-one printer.  I want to help you with this.

  I recommend that you first check your printer to verify its intact ePrint connection:

  • Touch the icon (webservices)
  • If you see an address @hpeprint.com, I recommend that you try to send a test ePrint from a different email domain than what you use on your work computer.  If it prints correctly, we can rule out your printer as being a factor in this particular issue.  If your printer's Web services is enabled is more, re - enable.  Any problem would occur with this, click here to access another relevant post I created.  Scroll to my suggestion re: setting a manual DNS as this tends to help by allowing the webservices where fail the normal steps.

  If you were able to send your printer work ePrint of any e-mail domain other than the one you use at work, read on.  Click here to see an HP ePrint article that focuses on the various factors that can contribute jobs ePrint not printing not.  Note that some areas of corporate email may become incompatible with ePrint due to the presence of a digital signature in the outgoing message template.  EPrint jobs you send work meet these criteria?

  Please let me know the result of your troubleshooting by responding to this post.  Thanks again for reaching out in the Forums - we are always happy to help you.  If I helped you to solve the problem and that you liked this post, feel free to give me virtual accessories by clicking on the 'Thumbs Up' icon below.

  Have a great day!

• OfficeJet Pro 8610: Do not print the PDF of ADF 8610 files

  If I scan a document on the glass of my 8610, print the PDF that I create on my computer Win 10 or any other machine including Mac and Ubuntu (Linux) "correctly".

  If I use the 8610's ADF to create a PDF from multiple page, the document is visible on the screen of ANY box of Ubuntu, Mac or Windows PC (s).

  HOWEVER, if ANY computer try to print the PDF file for ANY printer, the page is EMPTY.

  Based on 3 operating systems, the result (the white sheet of paper printed), it seems that the creation of PDF 8610's firmware needs some adjustments, please.

  Well, I see you using web analytics to the printer rather than the use of the scanning software. There are two ways to analyze which should work a bit better than with a web scan: using the HP or Scan to Email scan software.

  To install and use HP Scan (for Windows 10):

  Download and install the latest drivers by clicking on this link.

  When you want to analyze, click the icon on your desktop with a name similar to "Officejet Pro 8610". If you click the option under scan your PC should open HP Scan.

  To install and use HP Scan (for Mac):

  Download and install the latest drivers by clicking on this link.

  When you want to scan, open the folder Applications, Hewlett-Packard and in this folder, open HP scanner (or scan to).

  To set up scan to email:

  1. On the printer, click web services icon in the lower left corner of the screen.
  2. If you see Setup, click on Setup, then Accept/Yes.
  3. After the printer prints a page of web services, click applications, and then Scan to Email.

  Please let me know the results after following the above. If you are able to scan, click on accept solution. If you appreciate my help, please click on the thumbs up icon. The two icons are below this post.

• How to connect the HP Officejet Pro 8610 to a laptop that does not connect to internet

  Just bought the HP all-in-one Officejet Pro 8610 for the local historical society. The laptop and the printer will be connected to the Internet. The printer will only be used for printing reports, scanning images, etc.

  I just removed the instruction manual to familiarize myself with the connection procedure, but I noticed there are several references that require internet access.

  Is there a workaround solution that allows me to install/connect the printer without having to access the internet?

  Thanks in advance for your help.

  Hello

  Given a special environment USB is probably the way to go. You don't need a special USB cable. Your printer has two USB ports, one on the front (#4) and the other at the back. You must use the rear USB port (#13)

  

  And the USB cable is similar to the following:

  http://www.pccasegear.com/index.php?Main_Page=product_info&products_id=25512&cPath=135&utm_source=GoogleBase&utm_medium=CSE&utm_campaign=export_feed&gclid=CJqz96LO-8ECFdglvQodZmkAYA#GoogleBase

  The "flat" end for your computer/laptop and 'round' (well almost round) is for the printer. Please check the box first, depending on where you are (country, region), the cable may already be inside the box.

  Kind regards.

• OfficeJet Pro 8610: Keep the printer?

  New to the Forum.  I have an Officejet Pro 8610.  My old printer (4620) would turn off and unplug the printer after each use.  Sometimes, I go 2 weeks without use of the machine.  I was told to leave the printer on all the time.  What is the best option for someone who is not a big user of the printer?  Thank you.

  Hi @Bronco1,

  It's really best to let the printer on as he said himself. I have an officejet 6600 that I use maybe once every month or two, I leave it on and it goes into sleep/power mode mode; your printer you will do the same. The advantage to leave, as mentioned, is that the printer will systematically be past in maintenance mode and keep the ink moving regularly. This maintenance helps prevent inks from drying up.

  Keep the print head of your printer is a bit like the oil in your car. If you do not regularly, not only it won't work best, but ultimately it may not work at all. And the cost of maintenance is negligible compared to the cost of the repair if you do not have the maintenance - in the case of your printer, it uses a small amount of ink flowing through the print head and keep it clear.  -J' found this text of presentation with additional information in the following link: should you turn your printer Off when you don't use it?

  Ultimately there is no "right" answer, but I think it is really preferable to leave the printer on.

  I hope this solves your request.

• HP Officejet Pro 8610: The 8610 Pro Officejet will analyse to 14.04 Ubuntu?

  Hello

  I am running Ubuntu 14.04 as my operating system. I just bought a Hewlett-Packard (HP) Officejet Pro 8610. I have installed all the software, registered the product, etc. etc. etc.  It receives instructions wireless through a network with my computer and it prints very well on the computer.

  It does not analyze. I'm told 'No found computer', followed by instructions for both Windows and Mac users. I do not see clear parallels to the Ubuntu system.

  It doesn't seem to be clear instructions on how to analyze the Ubuntu forums, so I ask here: what should I do to have the new machine to scan my documents?

  Thank you.

  Hello

  Thank you for using the HP forum.

  You can try Webscan.

  This relevant resource will show you how to do this:

  Printing from Chromebook

  https://goo.GL/CQfwmo

  WEBSCAN mainly use Web Services integrated printer.

  Hope that helps.

• OfficeJet Pro 8610: Scanning both sides of the computer does not not on officejet pro 8610

  Hello

  Help, please!

  Set up: Officejet Pro 8610 connected wireless for HP laptop Windows 10.

  Mission: I have 10 A4 sheets with stuff on both sides. I want to scan every 20 faces and save them on my laptop in the right order.

  I would like to do this automatically thought IE the automatic document feeder.

  I use scan options HP Scan and Capture software in document settings

  I select the source to be "heavy feeder" and duplex scan (if available) option I select '2 Facer.

  Although this force the 8610 take the original since the ADF doc it's only one side.

  That's the problem!

  Also if I use the HP Officejet Pro HP printer Assistant, if I select the radio button for the front and back, once its done scanning side 1 of the document it asks me to take the originals and put them in the feeder to make the other side. The scans are then coming out in the wrong order!

  I bought this printer so I could do it, but can't make it work. I want to cry. Help, please.

  Thank you

  Hello

  The HP Officejet Pro 8610 does not support scanning duplex automatic, that the more advanced of this series models supports a such (8620 & 8630 models)

  You can find the printer specifications listed below:

  Breeze through multipage documents with automatic two-sided scanning and the 50-page auto document feeder (for 8620/8630 only).
  

  http://www.HP.com/hpinfo/newsroom/press_kits/2014/OJPro/OfficejetPro8610_8620_8630.PDF

  You can only perform this manually with your printer model, I suggest to use the HP scanning software.

  If the analysis is delivered in the wrong order, try to install and use the HP extended Scan application and check differences:

  FTP://FTP.HP.com/pub/scanners/HPScanExt/HPScanExt.msi

  Hope that helps,

  Shlomi

• cancel the print job on HP Officejet Pro 8610

  How to cancel a print job on my HP Officejet Pro 8610... There is no X or cancel on the LCD screen.  How to cancel the task once it starts?

  PC: Asus desktop computer; Windows 7; 64-bit process.

  Hi Bestbill,

  There are 2 ways to cancel the printjob.

  (1) you can open the printer spooler (located at the bottom right of your system) and cancel the job from there.

  (2) you can cancel via the control panel.

  • If you have opinions, when you send a printjob down to the printer, the upper part of the control panel will display a message "X now print...". »
  • Press to this message 'X now... print '. "and it will take you to the screen with only this message and an 'X' at the bottom left.
  • Click on the 'X' in the lower left, and the printjob is cancelled.

  I hope this works.

• 8610: unlock the administrator settings on my officejet pro 8610

  How to unlock the administrator settings on my officejet pro 8610?

  Hello and welcome to the community of HP @jujupud,

  I understand that you want to unlock the settings on your HP Officejet Pro 8610 administrator, but you forgot the password. I'll be happy to help you.

  Your printer will have to be reset. I'll message you private instructions you need to do. Note that reset will clear your wireless settings, then you may need to reconnect to your network when you have finished resetting. (It's like the printer out of box at that point).
   
  If it helps, will testify of my answer by pressing the 'thumbs up' below, or click on the button "Accept as Solution" if I helped you reach a solution.
   
  Thanks for posting in the Forum from HP Support. Have a great day.

• OfficeJet Pro 8610: Printer restarts after installing wireless through the control panel of

  I am the first time in this forum. Yesterday, I set up my new printer OfficeJet Pro 8610. With ethernet connection, it works fine. "When I set up the Wi - Fi connection, the printer in a few seconds said: printer eror, and on the printer" and restarts. Can you please help me solve this problem? I bought this printer for wireless operations during the first!

  On my wireless works several laptops, mobile phones,... etc.

  I have updated the printer with the new firmware, too.

  Thanks for quick help!

  Sveťo

  Hello

  Thank you for your response. As I talk with the support center to our country of Slovakia, the problem is on the router on the side of the internet provider. After the update of the firmware on the router, the problem of many was indicated by connections wirelessly with HP network printers. Provider is UPC Slovakia, UBEE router. I give the floor with their support, they will make the new version of the software. Thanks again for the good help from HP support!

  Sveto

• OfficeJet Pro 8610 X 64 8.1 win question over both sides of the pdf, Word Doc multi-page brochure printing.

  HP Officejet Pro 8610

  HP Envy laptop

  8.1 Windows X 64

  Printer will not print back of the pdf booklet by choosing the best quality.

  Get the message "Cancel printing" on printer when trying to print the second side.

  kicks then paper.

  In addition, printer does not multi make page print job when printing on both sides Word 2013

  document.  Stops at random page number, get message «Cancellation of print» print

  printer.

  Complete features uninstalled and reinstalled software by following the instructions

  by HP Support Forum's message dated 23/09/2014.  Problem

  There are still.

  Hey!

  So happy to hear that everything is in place and functional for again you!

  Please take the time to click the button of "acceptable Solution", while others may see this post and they can get a fix quickly. Also if you want to say 'Thank you' click 'Bravo '. I would really appreciate one or both of these actions because it makes things easier for the new people on the Forums to get help fast.

  Better luck in the future and have a great day!

• How can I change the language on my Officejet pro 8610?

  Today, I got a new Officejet pro 8610. When I walk I accidentally put in place with Arabic as a language. How can I reset it for English - don't forget that everything on the screen is in Arabic. I know that the theory of what to do. I need to go through the Setup and I can recognize the icon for this but what choices to make in the following screens?

  Advice would be welcome.

  p_m_b wrote:

  Today, I got a new Officejet pro 8610. When I walk I accidentally put in place with Arabic as a language. How can I reset it for English - don't forget that everything on the screen is in Arabic. I know that the theory of what to do. I need to go through the Setup and I can recognize the icon for this but what choices to make in the following screens?

  Advice would be welcome.

  I managed to answer my own question. I installed the software on my computer and then connected it by usb. My computer came next with asking me what language and location, I tried - showing the Lebanon and Arabic as the default value. I chose UK and English, and that's the officejet changed language on its screen.

  Panic at the wire. I even beat the HP support counselor who promised to get the Arab Department to advise me!