HP Officejet Pro 8610: Software not download

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• OfficeJet Pro 8610 do not print documents to MS Word

  Hello

  I am owner of an all-in-One 8610 Offijet Pro. It was working fine until this day. Suddenly he stopped printing MS Word 2007 documents. It works fine with other applications (Acrobat, Autocad, etc.).

  I've uninstalled and reinstalled the drivers several times, used HP difficulty application, used the application microsoft Fix, I tried printing on Office 2013, but nothing happens.

  Whenever I try to print a .doc I get a page with a code on it and another filled with dark horizontal lines.

  Hey @Fatalouch,

  Welcome to the Forums of HP Support!

  I would like to help you today to resolve printing problems that you are having with MS Word documents when printing to the printer all-in-one HP Officejet Pro 8610. I understand that you already have many of the recommended troubleshooting steps, and I thank you for all the information, including in your message. I'll suggest a few steps additional troubleshooting here. I know that you have already run uninstall it and reinstall your product several times, but please run the step-by-step instructions below:

  Step 1: Uninstall the drivers:

  Because you have not specified what operating system you use on your computer, I'll provide you with the document on how to uninstall properly. Please click on this support document and simply choose the operating system you are using. If you are unsure about what your operating system, refer to: what is my OS?

  Uninstalling the printer software

  Step 2: Delete the Temp folder:

  1. Open your Start menu and in the box "search programs and files", type %temp% , and then press enter.
  2. When the Temp folder opens, select Ctrl + A at the same time on your keyboard
  3. Once everything is highlighted in the Temp folder select "delete" on your keyboard to delete the files in the Temp folder. No files and folders on your computer will be deleted. This only deletes temporary files. If a file is always be used by a program on your keyboard will rise pop to 'jump' the item.
  4. Once the temporary files are deleted to close the window
  5. On your desktop, right click on the recycling bin and select empty recycling bin

  Step 3: Reinstall the drivers:

  Please select the link below to download the appropriate printer drivers:

  E all-in-one HP Officejet Pro 8610 Printer series full feature software and drivers

  Once you download the driver package allow the download to run.

  1. The installer gets to 100% and then launch the installation screen
  2. Do run installation instructions step by step to reinstall your printer
  3. Once the product is reinstalled correctly, proceed to the next step.

  Step 4: Change of driver:

  Now that the correct driver is reinstalled I'm going you have change the pilot of another driver for the Officejet 8600 series which should solve this problem.

  Please select the following link for the driver: HP Officejet Pro Basic print and scan Driver

  1. Allow the driver to download it and run it
  2. Once extraction is complete the installer can launch, please close the window installation
  3. Go to your Start menu and in the "search programs and files" box type % temp % and click enter
  4. Once the Temp folder opens, click the newer 7z folder. It should include OJ8600 or OJ860 files in what it says.
  5. At the top of this file, you will see the path to the file. It may show something like "computer - local disk c-users appdata - local - Temp - 7z...'.
  6. Make a left click on the right side of the path of file at the top bar and everything should highlight in this bar. Then right click on the bar and copy the path of the selected file.
  7. Close the Temp folder
  8. Click on the start menu, then select devices and printers
  9. In the devices folder and printers, click with the right button on your Officejet 8610 and left click on printer properties
  10. Left click on the Advanced tab
  11. Left-click on new driver
  12. When the new window driver opens just hit 'next' until you see a list of manufacturers on the left and a list of printers on the right.
  13. Click the "disk" button at the bottom right
  14. When the "Browse" window opens, simply right click in the path of the file bar and select "Paste" to paste the path of the file that we copied earlier. Click OK.
  15. When prompted choose the 8600 Officejet printer and click Next until the pilot add windows close.
  16. Under the printer properties window, select 'Apply' but do not hit OK
  17. Select the general tab
  18. Rename your printer in HP Officejet 8610
  19. Click OK

  Now, try to print from MS Word!

  Please let me know if the other pilot solves your printing problems. Should you still be questions be sure to meet with your operating system so that I can further steps offered. Good luck!

• OfficeJet Pro 8610: Do not print the PDF of ADF 8610 files

  If I scan a document on the glass of my 8610, print the PDF that I create on my computer Win 10 or any other machine including Mac and Ubuntu (Linux) "correctly".

  If I use the 8610's ADF to create a PDF from multiple page, the document is visible on the screen of ANY box of Ubuntu, Mac or Windows PC (s).

  HOWEVER, if ANY computer try to print the PDF file for ANY printer, the page is EMPTY.

  Based on 3 operating systems, the result (the white sheet of paper printed), it seems that the creation of PDF 8610's firmware needs some adjustments, please.

  Well, I see you using web analytics to the printer rather than the use of the scanning software. There are two ways to analyze which should work a bit better than with a web scan: using the HP or Scan to Email scan software.

  To install and use HP Scan (for Windows 10):

  Download and install the latest drivers by clicking on this link.

  When you want to analyze, click the icon on your desktop with a name similar to "Officejet Pro 8610". If you click the option under scan your PC should open HP Scan.

  To install and use HP Scan (for Mac):

  Download and install the latest drivers by clicking on this link.

  When you want to scan, open the folder Applications, Hewlett-Packard and in this folder, open HP scanner (or scan to).

  To set up scan to email:

  1. On the printer, click web services icon in the lower left corner of the screen.
  2. If you see Setup, click on Setup, then Accept/Yes.
  3. After the printer prints a page of web services, click applications, and then Scan to Email.

  Please let me know the results after following the above. If you are able to scan, click on accept solution. If you appreciate my help, please click on the thumbs up icon. The two icons are below this post.

• HP OfficeJet Pro 8610: HP OfficeJet Pro 8610 do not print

  Hello

  I use OfficeJet Pro 8610 as a network printer. Three computers have access to it. Two PC works fine with the printer, a - is not. The problem is the computer with Windows XP (the other two are: also a XP and Windows 8).

  I installed the drivers and software with CD. OJ8610 is visible, it is under "devices and printers".  When I try to print something I get messege that the page is sent to the printer, but later there is no reaction. There are no jobs in the queue.

  Can you provide assistance for this situation?

  It seems that my problem is solved. I did it, it's always before trying your solution.

  That's what I did:

  1. I uninstalled the drivers and the software of the instrument;

  2 rebooted in Safe Mode;

  3 restarted again and started Windows normally;

  4. connect the device to the computer via the USB cable.

  5. install the drivers - NOT to launch the HP CD, but using "Add new printer" Wizard in "printers and faxes" under the control panel (when asked for the location of the drivers, I indicated on the HP CD).

  6. I printed the test page - and it worked.

  7. then, I installed the device as a network using CD HP printer.

  8. I have test page printed successfully as a network printer using my camera.

• HP Officejet Pro 8610: HP Officejet Pro 8610 does not recognize ink cartridges

  My printer has ceased to recognize its ink cartridges. In a first stage, the problem happened occasionally and could be fixed by installing and reinstalling the cartridges or just wait a few days, but now it is continuous.

  When I turn on the printer, it immediately gives me an error (without code), saying that it cannot find the cartridges. All four are marked on the screen as not found. I followed the instructions of troubleshooting here: http://support.hp.com/us-en/document/c04090902

  The cartridges are genuine, they are the ones that came with the printer. I removed the, checked the contacts of the four. They look damaged or dirty, but used a cloth to clean all anyway. Put back them, did not help. Checked the latch, it was in the correct position. I even tried the restart without result.

  I tried to replace the cartridge with a new one (again, product HP genuine), but does not replace the printer either. And because all cartridges have failed at the same time, I can hardly belive the problem lies in them.

  I come from Finland, and I've not found a phone number, I could ask for help. Does one exist even for my country?

  Hey @Leathert,

  Welcome to the Forums of HP Support! I hope you enjoy your stay here.

  I see that your Officejet Pro 8610 e-all-in-one printer does not recognize the cartridges. I could help you with that, but it seems that you have already found the HP document that will guide you in troubleshooting. Instead, you can contact HP (in Finland) support by clicking this link.

  I hope you get your sorted question and I hope you have a great weekend!

  If this solves your problem then please help others to find this post by clicking on accept as Solution on my post.
  
  If you appreciate my help so please let others know by clicking on the icon below my post thumbs up.

• OfficeJet Pro 6978 all-in-one: OfficeJet Pro 6978 / will not download drivers

  I just bought this printer Office Jet Pro 6978, All In One Printer.  It won't let me download the driver listed in the steps to implement, it fails every time.  I tried to use the CD that came with it, it gave me a message "this computer's operating system is not supported."   So this printer will not work on my 64-bit?  Or elsewhere?  My computer is a HP.  Where can I find a download driver for this printer for my operating system?  When it prints, it prints a nonsense.  % beginprolog % beginresource: file and so on with such things.  I am at a loss... Any help would be great.

  Hello

  Sorry, but the printer is not supported on Windows Vista 64-bit.

  64-bit support is only available in Windows 7 or later operating systems.

  You can find the printer specs below:

  Vista 64-bit is not supported.

  http://support.HP.com/us-en/product/HP-OfficeJet-Pro-6970-all-in-one-printer-series/8289585/model/11161264/document/c05061732/

  You must upgrade your operating system to a later version to use instead an OS 64 - bit, Windows Vista 32 - bit to insall or replace it with another printer, compatible with your operating system.

  Respect,

  Shlomi

• OfficeJet Pro 8610 does not print the files, but other things work

  Hello

  I want to install a whole new 8610 to our computer with WIndows 8.1 HP's OfficeJet Pro and I use a USB cable.

  I installed everything correctly according to the setting (green controls along the + "full installation") and the printer is set as default (also with the green check mark).

  There is communication between the two because I can print test pages (head alignment, etc.) for HP printer app and I can also scan a doc to the PC successfully.

  Despite the light the printer in the print menu, when you try to print, I can't any print file from PC to the printer, an email or a Word doc.

  And what baffles me, is that I can see the printed file go into the queue for a bit of treatment, then it disappears as if it's done, but it is not an activity of the printer.

  I completely uninstalled and reinstalled nothing doesn't.

  This should take 10 minutes to Setup, and I just don't understand.

  Thanks for your help.

  Hi Ringo1115.

  You might try the recommendation at the following link.   If this does not resolve your problem, you might want to try the tool print and scan diagnostic.

  If one of them resolve your problem, please write it down as resolved.  In this way, others may benefit from your experience.

  I hope this helps you...

• OfficeJet Pro 6830: Can not download drivers

  I can't downloading the Windows 7 drivers for my new 6830 Pro of OfficeJet. I get as far as "HP is compile your results.» It could take up to 3 minutes, depending on the speed of your computer and connection. Thank you for your patience. "He's been on this page for 2 hours! Help? How can I download the driver?

  Thanks, but I just installed from the CD provided and done an update using the software.

• HP Officejet Pro 8610: HP Officejet Pro 8610 does not print Quickbooks checks

  I just replace my HP 6500 with a newer model and they have not yet fixed issues with print Quickbooks checks. With my old printer, I try several types of paper/quality until I finally stumbled upon the combination that worked, and it seems that now I have the same task in front of me with the 8610 - so far nothing has yet.

  For a 'printer office' jet it is very frustrating that the printer is not set up to recognize paper cheque. (Good to know that if I ever have the need to print on paper "Hagaki" they have listed this option - but no paper cheque? really?)

  I tried the other print driver work around and that has not worked.

  Any ideas? This new printer is basically useless to me if I write all my checks.

  Update for all of you who have this problem... I finally got to print cheques by installing a new printer for the 8610 manually by choosing the HP Deskjet 6980 series pilot.

  Can't believe that HP made us jump through some hoops to solve a problem that they themselves fixed with an update but it is what it is, I suppose and it will certainly affect what brand I will be buying next time - I've never had a problem with the brother I have to my other office!

• OfficeJet Pro 8610: Officejet Pro 8610 do not print - print jobs disappear from the queue immediately

  This printer can scan to my computer, but it cannot print from it.  Tried all iems listed except the MS accounts of messages.

  No go to the test print.

  

  Internal testing of printing. This is the second printer within 2 days, the first printer does not have the box with paper paper jam problem.  I don't feel the experience of HP.  The printer I replaced is a HP due a print head has failed. It worked wireless on this computer without problem. I tried to avoid calling HP on this one.

  I would like to know where this impression reels go?

  There is something missing here:

  

  

  I wanted to close what has been done for this solution.  4 hours on the phone with HP. Not enough that the first person that I arrived was a High Touch and confident in this setting.  He gave up and gave me an assignment to run a file system check (SFC) Scan and repair the system files which takes a long time and I was advised to recall with my file number.

  When I called back in the rep has examined the case and could not understand the next steps to do. He spoke to his superior, and they said to remind once again and get to someone else who may be able to help. The third call was a call center in the Philippines that I reach a brave woman who was determined not to leave until this has been resolved. Here's what we did:

  1A first changed the router on the 2.4 band channel and reset the connection to the router wireless.

  2 deleted the HP of the computer software. Then restarted computer and reinstalled the software through HP detection methods.

  Everything is good now. This printer now prints from my desktop without problem. There is no manual workaround solution not done either.

• OfficeJet Pro 8610: OfficeJet Pro 8610 does not print!

  Initially when I would try to print, my computer would say the printer is offline.  There are other people here who are print to this printer so I know this is not the case.

  I ran several convenience stores and nothing has changed.

  I also uninstalled and reinstalled the printer several times.

  Now, the printer indicates as being online and available but doesn't happen every time I have to send something to print it.  The icon of the printer at the bottom of the screen shows 0 documents pending, and nothing prints...

  Hi Richard839,

  Try to go to hp.com/go/tools and download the latest version of printing and scanning doctor. After running the analysis, please post your results here if it does not solve your problem.

• OfficeJet Pro 8610: Officejet Pro 8610 does not print in duplex mode

  A padlock icon covers each icon on the "printing preferences" dialog box.  Have removed and reintalled printer on my laptop without change.  Printer is on the home network wireless.

  Have also tried to connect via USB without effect.

  No Director of home wireless network... just plug and play.

  Hello JonesLW1,

  The locks are locked with the presets under Printer preferences.

  If you click on the padlock general impression every day , on the right, there are pre-defined settings, such as PaperType, PrintQuality. If you happen to change the preset values, then an instance specified User Configuration of printer will be created.

  

• OfficeJet Pro 8610: Scanning both sides of the computer does not not on officejet pro 8610

  Hello

  Help, please!

  Set up: Officejet Pro 8610 connected wireless for HP laptop Windows 10.

  Mission: I have 10 A4 sheets with stuff on both sides. I want to scan every 20 faces and save them on my laptop in the right order.

  I would like to do this automatically thought IE the automatic document feeder.

  I use scan options HP Scan and Capture software in document settings

  I select the source to be "heavy feeder" and duplex scan (if available) option I select '2 Facer.

  Although this force the 8610 take the original since the ADF doc it's only one side.

  That's the problem!

  Also if I use the HP Officejet Pro HP printer Assistant, if I select the radio button for the front and back, once its done scanning side 1 of the document it asks me to take the originals and put them in the feeder to make the other side. The scans are then coming out in the wrong order!

  I bought this printer so I could do it, but can't make it work. I want to cry. Help, please.

  Thank you

  Hello

  The HP Officejet Pro 8610 does not support scanning duplex automatic, that the more advanced of this series models supports a such (8620 & 8630 models)

  You can find the printer specifications listed below:

  Breeze through multipage documents with automatic two-sided scanning and the 50-page auto document feeder (for 8620/8630 only).
  

  http://www.HP.com/hpinfo/newsroom/press_kits/2014/OJPro/OfficejetPro8610_8620_8630.PDF

  You can only perform this manually with your printer model, I suggest to use the HP scanning software.

  If the analysis is delivered in the wrong order, try to install and use the HP extended Scan application and check differences:

  FTP://FTP.HP.com/pub/scanners/HPScanExt/HPScanExt.msi

  Hope that helps,

  Shlomi

• HP OfficeJet Pro 8610: Print spooler list 0 documents pending after you have sent the print job - isolated

  Last week I updated the HP OfficeJet Pro 8600 to a new 8610 of OfficeJet Pro to my office. The printer is connected to the wired network with a static IP address and 5 of 7 the office computers can print to it without any problems.

  The other two computers cannot print documents from any product of MS Office, but they can print the following file types:

  .jpg
  .PNG
  .gif
  . TIF
  txt.
  .PDF

  The printer will also print page content Web of Internet Explorer 11, but not Firefox 34.0.5. It allows to print Excel spreadsheet, but only from Apache OpenOffice spreadsheets. OpenOffice will print all Word documents. It will not print any format MS WordPad.

  Two computers, problems are running Windows 7 Pro 64 bit.

  I have already uninstalled and reinstalled the software several times. I also uninstalled all HP files and records using Revo Uninstaller, where a former registry value was the process.

  I tried the convenience of installation HP, HP Print and Scan doctor, HP Support Solutions Framework. I tried to manually re-install all the drivers, I tried every convenience store printing Microsoft, disable firewall and everything else I could think of.

  Under the heading "Ports" on 'Printer properties' I installed it as "HP network monitor of rediscovery" and the types of WSD port with the same result. If I try to configure the port, I get error 0x0000007b.

  Hello @tshimkus!

  Thanks for posting on the HP Forums!

  I understand that your Microsoft Word documents do not print your 8610 Officejet from two of your computers again. I was able to find a post on the HP Forums regarding the same problem you are having.   Please follow this link for Officejet Pro 8610 do not print documents from MS Word.  In the post are step by step instructions provided by @X-23 that the crimped to provide a solution for other customers face the same problem.

  I hope that this provides a resolution for you also!

  Let me know how it goes!

• Laptop computer connection problems Toshiba for HP Officejet Pro 8610

  Hi, I just unpacked my new HP Officejet Pro 8610 and after close to two hours still unable to connect it with my laptop.  I have a Toshiba Satellite S55 A5257 8.1 Windows running.  The printer shows that it is connected to the correct network (with no other network name of the network).  I tried setting up with the normal settings, then with firewall disabled, then with the firewall and antivirus, stop and went through all the suggestions on the software to solve problems of installation failure that has been suggested to install.  Have also tried to turn the router off and on again and also turn off the laptop and turn it on again.  Also the printer is off and turned it back.

  I'd be more than happy to try other suggestions that anyone could have.

  Update: a little while later, I have at least been able to print using a usb cable, but is not always wireless.

  Hi Jimbo867,

  Welcome to the HP Forums!

  I see that your HP Officejet pro 8610 does not connect to your Windows 8.1 with a Wi - Fi connection. I'm happy to help you with this problem of connection!

  Please see the following guides:

  1. "Can't find the printer" message appears on the computer during a Network Installation.
  2. The printer keeps Wi-Fi connection.

  I hope this solves your problem and I thank you for posting!