HP Officejet Pro 8610: Try to install the full software concludes printer, but the IP address is the address of the router, not the printer

Similar Questions

• OfficeJet Pro 6600: Try to install the complete driver but driver rather basic facilities

  I installed a LOT of HP printers over the last 15 years and I've never encountered this problem. It's really natural on two different computers, so I'll give you info on both.

  First computer is a HP Pavilion dv7 laptop with Intel and Windows 7 64-bit processor. Customer brought to us because she could not install the drivers for the Pro OfficeJet 6600. After running diagnostics on the hard drive and memory and checking for viruses and malware, we determined that there was a problem with Windows. We ran a full recovery, installed the latest drivers, SP1 and all Windows updates. Tried to install the full features of cd and download printer drivers, but only the basic drivers are installed. There is no error message. It simply restores the base drivers. I've been troubleshooting for 3 days, but did not really find anything online to help me.

  Today, I discovered a second computer to do the same thing. It is a Gateway desktop computer with a processor Intel running Vista 32 bit. Yet once, I ran diagnostics on the hard drive and memory. Then, I checked against virus and malware. The original complaint was that the system was too slow and he was still even after cleaning. So I ran a full recovery on it as well. Installed SP1 and SP2, as well as the latest version of Flash. This one has a DeskJet (3130 I think) and I tried to install the download software. The same thing happens. No error, but the base drivers install instead of full functionality.

  I tried to remove all the elements start running as administor, allowing the system administrator and execution of this user. No anti-virus is installed on a system, so that is not interfering. I'm absolutely stumped. Two different patterns, two OS' are different, two different printers, something current. I have triple checked the drivers and I know that I download the full features of HP drivers. I do this for a living, so I'm sure I checked the obvious things. But at this point, I'll take suggestions. I don't have a printer in our office. I've never had a problem installing HP full feature software and clicking on the service you want to connect later, so I need never clients to bring their printers. Any help is greatly appreciated!

  Hey @Hatteras,

  Thanks for getting back to me on this subject.

  New printers HP, as the HP Officejet 6600 no longer use the HP Solution Center. Instead, they use the HP printer Assistant. Therefore, if you see no icon Assistant software of HP printer on the desktop of the computer after choosing the option 'Connect later', you should be able to access the software HP Printer Wizard by clicking the Start menu, then all programs, select the HP folder and click on HP Officejet. Finally, click on the HP Officejet 6600. Usually, this will be a black printer icon to the left of this one. Once you select this option, a screen that guides you through the process of "connect a device" to connect the printer with the HP software full feature Printer Wizard installed open.

  Should you have problems with this, please let me know. Make sure that you have the printer clients on-site we can confirm that the Full package service is installed and running properly.

  Good luck!

• HP OfficeJet Pro 8610: Impossible to activate the scan of the computer, complete the installation of the utility

  I'm not able to activate the analysis of my desktop computer or my laptop. I pedaled power the router, printer and computers, ran disk utility and repair permissions, I uninstalled the printer and reinstalled. I received a message that the installation of the HP Officejet Pro 8610 has been completed successfully, but when he goes then HP utility-Setup-HP Officejet Pro 8610, happens to alerts from HP and I get the error message: "a critical error has occurred. Please restart the application, and then try again ' and I am unable to continue. Download and open HP Easy Start are successful but he opens the HP utility at the end and I get the same message once it arrives to alerts from HP.

  Opening to the high HP utility-HP Officejet Pro 8610 and clicking on scan settings, Scan of the computer initially appears without the box checked to activate this function and the error message: "the computer Scan is disabled. You can always start the scanning of your computer software analysis - for example, HP scanning "." Click on the button to activate the Scan of the computer generates this error message: "error of Communication. Unable to communicate with the device. Check the cables and the connection parameters. If the problem persists, try restarting your computer and the HP device "."

  In the window of the printer, press Scan and the Scan of the computer selection produces the error message: "not found computer. Scanning software HP is required for this feature. If installed, open the HP utility and under settings of scanning, select scan to computer and enable "."

  I tried everything suggested, and what I found online to try.  I'm missing something or not doing something correctly?

  Thanks for any help!

  Hi @3star8,.

  Welcome to the Forums of HP Support! I read your post and see that you are unable to activate the computer option via the software scan. I would like to help you today. If this helps you to find a solution, please click on the button "Accept as Solution" down below in this message. If you want to say thanks for my effort to help, click on the 'Thumbs Up' to give me a Kudos.

  I think that the procedure described in this post, will help solve this problem. Here is the link: Re: impossible to activate the Scan.

  This is the URL of your drivers, e-all-in-one-HP Officejet Pro printer 8610 series full feature software and drivers.

  Please let me know the result and if there is anything else I can help you. Thank you.

• HP Officejet Pro 8610: Problems for install HP Officejet Pro 8610 e-all-in-one printer on Windows 10

  We have a HP Officejet Pro 8610 e-all-in-one printer that is connected to the network.

  The printer is installed and can print successfully from 3 desktop with Windows OS 10.

  4 desktop pc with Windows 10 is not able to install the printer drivers.

  When addind printer with device to add the printer is recognized and installed, but only the driver scanner.

  We have tried to remove the printer some time but without success.

  Also, we tried using various HP and Assistant tools, but these tools can not install the printer driver.

  Adding the printer manual, also don't do not install us the printer driver.

  The only driver installed is the scanner.

  We are out of ideas, you can help us with all the great ideas.

  Sincerely,.

  Gilbert

  Hello

  I'm glad to hear that your problem is solved and everything works fine now.

  Good day!

• HP Officejet Pro 8610: two printers on the same remote network model will not be printed, but local will be

  I have two furniture stores that are run on a windows sbs2012. Recently, both off my all in printers are down in the same week. The first was at the location where the server is actually housed. I bought a HP Officejet 8610 and managed to put in place without problem a lot via a wired network connection. So I decided since who went to buy the same model for my remote which is also connected, but it has a wireless access point. I was not able to get anything to print from my main software called profit systems. I can get things to print to the shared remote drive. I tried uninstalling and reinstalling, but even if connected as long as administrator I get a error that reads "this operation has been cancelled due to restrictions in effect on this computer. Please contact your system administrator. I put it up as both just and redirected network and it shows it as ready in the State, but after it clears the queue that nothing prints. I checked firewall settings and all with HP is checked on. I'm pretty computer but I am full of ideas. Help, please!

  So after that I lost two days of my time and more than two hours of my time of I.T. guys it came to our attention that the driver IS NOT SUPPORT this model of HP JO 8610 redirected remote office printing! HP really, really?  So we have to install the driver 8600 on the server and local computers to get things to print. Problem solved, but it's just sad that this was the problem.

• OfficeJet Pro 8625: Question of installing the printer

  I bought a Officejet Pro 8625. It included an accessory "duplex unit". What I have to install the duplexer (which automatically make double-sided printing) if I want to do double sided prints for certain documents only?

  Hello

  You must install the duplex module because it is part of the paper for the printer path.

  You can enable or disable the use of the printer driver the duplexer by changing the print on the both sides option in the driver.

  Kind regards

  Shlomi

• OfficeJet Pro 8610: problem to define the officejet pro 8610 mac software

  Hi, I have a problem to set up the software with easy start. For my desktop computer (Imac), it worked very well, but for my laptop (mac), it is stuck at 93.3% when downloading the necessary software... If you explain that it will be welcome. Thank you.

  Hello @Ahlmy, greetings!

  Thanks to their participation in Forums of HP! I see by your post that you encounter the problem to set up the printer on your laptop MAC 10.11. I will definitely do my best to help you.

  Please, try the steps mentioned below and check:

  • Click on the Apple menu icon and then click on System Preferences.
  • Click on printers and Scanners, print, Scan, or print and Fax.
  • Click the Add (+) button.
  • Search, then select the name of your printer in the Printers list, and then click Add to add your printer.
  • Click on print to help... and then select the name of your printer (default "Airprint" would be selected)
  • Now try printing.

  These measures should be the case, I would like to know the results

  See you soon

  Please click on 'acceptable' on the post that solves your problem to help others to find the solution. To show gratitude for my help, please click the 'Thumbs Up icon' below!

• OfficeJet Pro 8610: Margin moved to the right during the copy of document on HP Officejet Pro 8610

  When you copy a document via the ADF or the glass, the margin on the copy is moved to the right compared to the original.

  I checked to make sure that my driver/firmware is updated and reinstalled just to be sure, I did a hard reset, checked to make sure there is no jammed paper, clean the rolls of paper and rolls and aligned the print head. Copy will be moved to the right approximately 3/8 "compared to the original.

  The printer is around the age of 5 months and he just started this about 4-5 days ago. It was not something done that I know to start doing this. I have tried everything I have seen suggested and am late know what I can do--for any help or suggestions would be greatly appreciated!

  Hey 3star8,

  I would say your best bet at this point would be calling HP directly to solve this problem. It seems to me that the problem is that phone support an internal hardware problem of HP may place an order with printer replacement with you under the printer warranty. If you have problems with the replacement, let me know.

  Good luck!

• OfficeJet Pro 8610: Cannot scan from the document feeder

  I'm unable to scan a document using the ADF.  This has never been a problem until I recently updated my OS from Windows 7 to WIndows 10.  Nothing I found online seems to solve my particular problem.  My printer is connected to my Lenovo ThinkPad W520 computer by USB, this is what I've learned so far:

  I can print without problem.

  I can copy a document from the Board without any problems.

  I am able to copy a document using the charger, so the charger seems to be working.

  I am able to scan a document from the tray, then the scan function also seems to work.

  I checked the updates and the printer indicates that the firmware and software are up-to-date.

  What can I do to once again allow me to scan a document from the document feeder?  Your help would be much appreciated.

  Yes, under "Source", I got "Use Document Feeder so burdened" and I got the beep signaling that the document is loaded in the feeder.  So, it wasn't the problem, but I do it thanks for trying to help out.

  Fortunately, I finally found a solution, although it took a job.  I have reset the printer to its defaults, uninstalled the printer (and its drivers) from my computer, downloaded the latest HP drivers (even if the printer had stated that he was "aware" before all this effort) and reinstalled the printer from scratch.  A lot of work, but the printer works now as it did before my upgrade to Windows 10.

  While I'm not a "techie" and do not really understand why things work the way they do, I hope that my efforts may provide ideas for others who may have similar problems after upgrading to Windows 10.

• HP Officejet Pro 8610 and G62: both computer HP laptop and printer do not work not today

  Last night, the printer stopped working and posted message indicating its ' in offline mode. Then this morning, impossible to download the documents on HP G62 online and offline to send. I had changed my Windows 10 OS two months ago, but so far had not experienced any problems. Please help as soon as possible!

  Sincerely,

  Wanda Thompson

  I think that your connection Internet/WiFi connection can be a problem causing your PC to lose internet connectivity and printer to establish a connection with your PC.

  Try to restart your internet modem and see if that helps.

  Its always good contact also your Internet service provided.

• HP Officejet Pro 8610: IMPOSSIBLE to PRINT GMAIL WITH NEWLY INSTALLED HP OFFICEJET PRO 8610 wireless

  All documents from my computer of fine print using the 8610 wireless.

  However, if I try to print any GMAILs, nothing happens.  I checked I have the selected 8610 as default printer and the printer has the correct documents ready, but nothing happens.

  OK, let's check how Chrome is set up to print.  (I also have a 8610 and easily print chrome!)

  Open any page.  Either type CTRL-P or open the Menu and select 'print '.  Another page should open with the printing options.  What do you see?  Your printer to display by default, or "Save as PDF" by default?

  Look at the field "Destination".  Just to make sure that you have selected the right printer, click on the "Edit" button, then see "Local Destinations".  Click on the "Manage" link to see all available printers.

  Remember that the right pair has been selected.  Mine shows that "HP Officejet Pro 8610 (network)" and has the green check by default.

  Something is not right to install in Chrome.  Worst case, we can uninstall/reinstall Chrome it!

  WyreNut

• New printer, HP Officejet Pro 8610. Unable to get the printer added to my Windows 8.

  New HP Officejet Pro 8610.  Cannot add the new desktop printer.

  Hello

  Please, download and run the Installer printer HP www.hp.com/go/tools

• HP Officejet Pro 8610: HP 8610 - check printing order

  HE CAN NOT FIND 'SWITCHES' TO CHANGE THE PRINTING ORDER.

  Control Panel

  ... Devices and printers

  ... right click on the printer icon

  ......... Printer preferences

  NO option to change the order of printing on any tab

  QuickBooks Pro

  ... File

  ...... Printer installation

  ......... SHAPE: Check/cheque

  ............ Options

  NO option to change the order of printing on any tab

  This option existed.  What has changed?

  Deskjet 6980 driver is compatible with the Officejet Pro 8600 series (including the 8610) and provides the order of the pages, but also of the other missing features of the Officejet Pro driver 8610 including:

  • Order of pages
  • Resizing options, including the page scaling in percent or adjust.
  • County of copy (with Assembly option)
  • Image mirror (for printing T-Shirt transfer or stickers)
  • Watermarks
  • Tip of color (the color, Saturation and brightness, the individual sliders for CMYK tone)
  • Overspray
  • Drying time

  The Deskjet 6980 driver can be installed as follows (the instructions are for Windows 7, other versions would be similar): file devices and printers, click with the right button on the Officejet 8600, select Advanced, new driver, Next, properties of the printer, Windows Update, wait a while for the page to refresh, and then select the driver HP Deskjet 6980 (HP), OK.  It may be desirable to change the name back to Officejet Pro 8610: right click on the printer, the printer, the general properties, type the name of the desired printer, apply.  While, it may be necessary to activate the duplexer: click the device settings tab, set the duplex unit installed, apply, OK.

  Install another printer driver will have no effect on scanning applications.

• HP Officejet Pro 8610: Printer paper mangles

  I bought a HP Officejet Pro 8610 a few months ago to use mainly for scanning and copying for a home business.  I could not get the printer to print a sheet of paper without deformation of paper and printing things on an angle.  I use paper nine of a ream of fees.  I tried to reload the paper, using less paper in the tray, using more paper in the tray, etc.  My main Canon printer has recently died, and now I have to be able to print business documents and controls on my HP printer.  Any suggestions?

  @Suepatpi

  Welcome to the Community Forum of HP.

  A few ideas

  ========================================================

  The printer may need to be aligned after you do not use as a regular printer for a long time.

  Problems print quality for the e-all-in-one printer series HP Officejet Pro 8610, 8620, 8630, 8640 and 8660

  Down 2/3 of the way through the document, find "step 4: calibrate the line break"-you want to complete it!

  ========================================================

  Belle is not usable equal

  The HP 8610 can care for the moisture content of the paper, or maybe the printer doesn't like the weight of the paper you are trying to use.  This is the simpler, more straightforward answer.

  Assuming that you selected correctly before the type of media in the printing preferences for the printer knows what kind of paper to expect and how to react - the printer is maybe not able to manage this particular test.  If this is the case, and regardless of the perception of the quality of the paper, there is no way to force the printer to accept this document.  It is not a question of "bad paper" - it is a question of how the printer sensors respond to the book.

  Beautiful paper is not always equal paper which is printed on each printer.  HP printers are not the only picky ones in the world.  All printers of high quality can respond to the report in this way.  You don't have to use paper HP, is told by the way.   Try different papers.  Place this paper somewhere cool and dry to store and try again later.

  ----------------------------------------------------------------------------

  Printing preferences

  If you have not already done so, you can set the media type in printing preferences.

  Setting the media Type tells the printer what kind of paper be expected; the printer sets the reels and the spring tension to pull the paper into the printer correctly.

  Printing options

  ----------------------------------------------------------------------------

  The case of the order of the missing pages

  You mentioned something in passing that might be important:

  You will use your OfficeJet 8610 to print checks.

  If printing of cheques requires a feature 'Page Order' of the printer, you may be interested in the following:

  Printing options

  See the entitled subject

  • Page order - front to back / back to front
  • • Option 1: Use the OfficeJet Pro 8600 driver

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  Click on the thumbs-up Kudos to say thank you!

  And... Click on accept as Solution when my answer provides a fix or a workaround!

  I am happy to provide assistance on behalf of HP. I do not work for HP.

• HP Officejet Pro 8610: Impression of Bank and investment statements

  I have a new HP Officejet Pro 8610 and it works fine, except when I print bank statements or investment.  The documents look good on my screen, but when they are printed there are black boxes on some parts of the statement.  I tried to print from two different banks and black boxes are in different areas.

  Found the solution by reading a similar problem in the HP Forum.  I was with Google Chrome to enter the Web site, but when I went to Web sites through Explorer all-over print very well.  Problem solved!