HP Officejet Pro 8610e: cannot print documents I scanned and saved as pdf files

Similar Questions

• My HP Officejet Pro 8600 cannot print from my MacBook Air

  Hello

  My HP Officejet Pro 8600 cannot print from my MacBook Air. It keeps on showing "the printer is not connected", but the display on the printer connected. I often reset the printer "EVERY TIME" I want to use. I also tried to turn off my laptop and printer several times before printing. If I'm lucky, it will work maybe for one or two prints. If no luck then I have to reset everything again. Sometimes I reset the printer, the printer is not displayed on my selection.

  Hello boojoo1tw,

  Welcome to the HP Forums!

  I understand that you are unable to print most of the time with your Officejet 8600. How is the printer connected? USB or wireless? What is your operating system on your Mac computer? Click here to find out.

  If your wireless printer, then I recommend the award of an 'IP address' by following this HP document on printer does not maintain the wireless connection.

  Please post your results, I'll be looking forward to hear from you.

• OfficeJet Pro L7590 can print but not scan

  My printer (Officejet Pro L7590) can print and copy correctly, but the scan function - that has worked well at the same time - has just up and stop working, and my attempts to solve the problem simply go round.

  • When I try to scan using the button start scan on the printer, I get an error message saying 'no scan options '.
  • When I try to open the solution Center, it is said that he cannot run because the installation is not complete.
  • Uninstalling and reinstalling the software (latest version, which is three years, downloaded from the HP website) do not work. The software seems to go through the process of installation very well, but crashes on the stage finish ("product configuration"). Eventually it times out.
  • Once in this case, the installer downloads a supposed solution of the HP Web site. He told me that it is fixing the problem and asks me to restart the computer, saying it will continue after the restart. After I restart, the procedure does not continue, and the problem is not fixed - all the behaviors I describe above are still occurring.
  • Also downloaded one file with other solutions supposed to this question. They do not work. For the most part, they are variations on "run the setup software again", preceded by various other measures. However, when I do this, it re-not installing - it is a completely different window, and if I try to go back to the installation procedure, he refuses, telling me the software is already installed. (And yet when I try to open the solution Center, he always tells me it is not installed.)
  • Tonight is the third time I tried to troubleshoot it. On three occasions, I just gave up in frustration after a few variations of the cover above.
  • I'm this end =><= to="" going="" all="" office="" space="" on="" this="" printer="" and="" getting="" a="" new="" one="" based="" on="" the="" abhp="" principle="" -="">Anything But HP.

  I can't emphasize enough that it worked in the past and this basis still printing very well (with the exception of some strange problems with certain PDF files), but scanning has broken since my last round of hardware upgrades and refuses to be fixed.

  It's incredibly frustrating. Someone just make it work with minimal BS, as he has done before.

  I realize, this is a follow up very, very late, but apparently the problem has something to do with the 32-bit version of Windows 7 running. I recently installed the 64 bit version and now have no problem with any HP software.

  Well, except that sometimes he asked my permission to do an update then fails to actually download the update (I get the same "could not connect to content url" error message that many others reported here).

  Other than that, which is slightly annoying, but doesn't really affect what anyone, everything works fine now.

• OfficeJet 6110 all-in-one: officejet 6110 all-in-one, window 10, scan and save to PDF

  I always love this printer and do not want to give up yet.  I was able to scan and save to PDF in the window 8 but after upgrade, I am unable to find a driver upgrade to be able to scan and save to the PDF format.  I can only managed to save. TIF, PNG or JPEG.  I need to scan and save to PDF to send an acknowledgement of health to the health care provider.  Any help would be greatly appreciated.

  Yours

  Hello

  Try the HP scanning and Capture app below:

  https://www.Microsoft.com/en-NZ/store/p/HP-scan-and-capture/9wzdncrfhwl0

  So, try the Windows Scan application:

  https://www.Microsoft.com/en-us/store/p/Windows-scan/9wzdncrfj3pv

  Kind regards

  Shlomi

• OfficeJet Pro L7555: Cannot print from a web site, print Word document

  Has been able to print from the internet.   Update driver on the HP support site.   More am able to print from web site.   To print the document Word, MS Works, free Office very well.   My operating system is Windows 7 32-bit home, browser is Firefox.   The system is wired nine two weeks old Asus desktop computer.   The computer initially recgonized the printer and would print from the internet, but not after the updated driver.   When the print window opens, it is immediately covered by another window that says "a printing error has occurred" and it takes me to the screen of Win 7 document library.   The model number as the best I can say is CB821A.

  MusicMan, I thank you for your prompt attention to my problem.  I ran the HP print and scan doctor.  The program stopped in the process and told me my software was outdated, but when I tried to install it, the program canceled and so he told me that he was unable to install the software update I jumped the upgrade and continued with the scan doctor who told me there was nothing wrong with the printer.  I tried to print from the internet but no go. Then I opened Internet Explorer and has been able to print from the internet, but the text was not very dark.  It seems that you are correct and the problem is in Firefox.  OK, what to do next?  I guess that there is a setting in Firefox I can change.  Looked in the options, but do not see anything that looked like, it was the.

  BJ7

• HP officejet pro 8600 - cannot print from my macbook pro

  We just bought a new HP officejet pro 8600 but for some reason, we cannot get my macbook pro to print on it. My mac says it is connected to it. It is listed in the printer only and all the settings look fine, but when I send a document to the printer, it will not be printed. He did print the first day we had (a week ago) but it stopped and we cannot figure out what to do. My daughter's PC will be printed, as well as the pc of my husband. It is the first time that I had problems printing to a hp from my mac. Any thoughts?

  I had my Officejet Pro 8600 about six months.  Recently, I had the same problem.  It continues to print from my Windows computers but not the Mac.   Labour goes into the impression that it is place on a wedge.  I tried many fixes, including the removal of the printer and reinstall.  Usually removing and reinstalling it will fix for a while, but now, even that does not work.  In my view, that the permanent solution is to buy another printer.

• OfficeJet Pro 6978: cannot print graphics color with OfficeJet Pro 6978

  I just bought an OfficeJet Pro 6978 and tried to print a document that has a blue logo in it. The logo is a drawing created in Photoshop blue and appears blue in my Word document. In the document, there's also a guy in blue and guy in black.

  Blue guy and the kind of fine print black - but the logo, which is supposed to print prints blue, black. I tried to change the color of the ink in the printer properties, but the only option I have is to enable or disable the gray levels. It is set to off.

  All Word settings are set for this logo to be blue.

  Help! I use this printer in my company and that the document seems really stupid with the logo in black.

  Thank you!

  I thought about it: I had been using a .tiff chart. Changing to a .png and modifying the color in Word seem to do.

• OfficeJet Pro 6835: Cannot print in black

  On printer 6835, no cartridegs are empty, but cannot print in black.

  Hi @Bill113,

  Welcome to the Forums of HP Support!
   
  I see that you are having print quality problems with your printer HP Officejet Pro 6835. I'd be happy to help you and don't forget to come back to this thread and check "Accept as Solution" if I helped successfully will solve you the problem. If you want to say 'Thank you' to my effort to help, click on the "thumbs up" to give me a Kudos.
   
  I understand the frustration you feel. Looks like the black ink cartridge is dirty, faulty or printhead is clogged.

  Please follow the steps in this guide:

  • Color or black cartridge isn't printing
  • Make sure that the printer is connected directly to a wall outlet (do not use a bar or a surge protector). This ensures that the printer is full on and can help this situation.

  If you have completed all the above steps and your product still has a problem, service the product.
  Contact HP for service in all countries except Asia-Pacific.
  First, check your product warranty to check your warranty printer status and then go to contact HP support to find an authorized dealer or to schedule a repair.
  Check the warranty status: http://h20564.www2.hp.com/hpsc/wc/public/home
  Cost of repair out-of-warranty printers may apply.
  What you can do, is to use the following link to create yourself a file number, then call and it can help to expedite the appeal process:
  Step 1. Open the link: http://support.hp.com/us-en/contact-hp
  Step 2. Enter the product number or select Auto detection
  Step 3. Scroll up to "still need help? Fill out the form to select your contact options.
  Step 4. Scroll down and click on options contact HP - click Get phone number
  File number and phone number are displayed.

  Hope that answers your question. Please reply to this message with the results. Thank you for posting!

• OfficeJet Pro K8600: Officejet Pro k8600 - cannot print

  Without warning, my printer does not print. It captures no paper. Error Msgs alternate between paper jam and load paper. I checked carefully for a paper jam and to blow off the dust, compressed air system. I tried online support - no help. Could not find a phone number to call and does not repair in my area centers. Any suggestions?

  Hello @Grammy72,

  Welcome to the Forums of HP Support!

  I understand that you are having problems of paper when you try to print from your computer Windows 8.1 for your HP Officejet Pro K8600 printer. Please include in your message that you have already done all the troubleshooting steps that are available on our Web site.

  At this point, please can I you look at the two support documents. Be sure just to what action has been forgotten.

  • "Out of paper" Message
  • Message "paper jam".

  If all the steps have been completed without result, I would recommend reaching out to the Technical Support queue by phone to explore the additional hardware options.

  HP Technical Support can be reached at the: 800-474-6836.

  If you do not live in the United States / Canada region, please click the link below to get help from your region number.

  Worldwide contact HP

  I wish you good luck going forward with this!

• Printers HP Officejet Pro 8600: cannot print the PDF for HP Officejet Pro 8600 Premium

  I can't print pdf files. I can print Word and Excel documents. The printer worked fine on my old computer, it's a new laptop from Dell. I installed the wireless printer and had this problem. I then uninstalled all the hp print files and reinstalled like a printer cable and still it won't print pdf even if it will print documents of type word. Thank you for your help.

  Hey @scienceisfun,

  Welcome to the Forums of HP Support! I hope you enjoy your stay here.

  I see that you have some problems with PDFs of your 10 Windows PC printing to your Officejet 8600 Premium e-all-in-one printer. I can help you with that, but as the printer prints other programs on the same computer, this means that the problem is related to your PDF software. I suggest you uninstall your PDF Viewer and install again. If you are not able to print PDF files after reinstalling the software, then the next step would be to contact the company that wrote the software PDF to decide the issue.

  Please let me know if this resolves your problems or if you have any other questions. If not, have a great week!

  If this solves your problem, then please help others find this post by clicking on accept as Solution on my post.

  If you appreciate my help, so please let others know by clicking on the icon below my post thumbs up.

• HP officejet pro 6830: cannot print in color from my mac (iphoto) to my HP officejet 6830

  my mac does not seem with the option when I select print

  Hello @themaruffs,

  Welcome to the Forums of HP Support!

  I understand that you are not able to print in color from your computer Mac OS X 10.6 to your HP Officejet Pro 6830 e-all-in-one printer. Unfortunately, due to the age of your computer Mac your new HP Officejet printer is supported only on the Mac OS X 10.7, 10.8 of Mac OS X, Mac OS X 10.9 and the latest systems of Mac OS X 10.10 operating. Actually there is no HP full feature software downloadable and the driver for this model of printer for the Mac OS X 10.6 Operating System. Therefore, you must use a generic driver to Apple for a printing capability. This generic driver must be the reason why you did not print color options.

  To prove that your hardware is working properly please can I print you a standalone print quality Diagnostic Report:

  1 load plain white paper on the tray.

  2. on the printer Panel, drag the screen to scroll to installationand then tap the Setup icon (). Displays the Setup menu

  3. slide the screen to scroll to reports, and then touch reports.

  4. press on the report on print quality. The printer prints the report.

  

  If this report print with colors: Problem of compatibility on your computer Mac OS X 10.6 is the pilot of your printing problem. Unfortunately, the only option would be to install and use your printer on a supported operating system

  If this report is printed in black and white only: You encounter a hardware problem. Please click here to solve print quality problems.

  Please reply to this message with the result of your print quality diagnostic report. I look forward to hear from you!

• OfficeJet Pro 8600: cannot print - nightmare of Windows 8?

  I can't be able to print from Microsoft Word or Adobe PDF, 2013. If I press print, it looks like it will work - I get no error message - then nothing comes out of the printer, and nothing is added to the queue printing.

  Connect network cable. The printer works for colleagues and even for me, if I use email to print option! What would you suggest? He made both copies. We can not connect WiFi

  I can only assume it's something to do with Windows 8. When I was with Windows 7, it was fine.

  Thank you very much for your help and for your time

• HP Officejet Pro 8600 N911a: HP Officejet Pro 8600 N911a - Print when Fax is not saved

  Can I do so a fax is printed when it is not registered?

  I know that I can put to print and save every time, but I trust HP digital fax to save paper.

  If a fax is not registered, either because of a network error, or if the computer that logs usually in is cut off, can just fax be printed?

  @MrMeow, it's nice to meet you.

  I think I found something that can help your fax dilemma.

  This information has been in the User Guide for the Officejet Pro 8600 e-all-in-one - N911a; PG 69.

  Set up backup fax

  According to your needs best and security, you can configure the printer to store all faxes it receives, only faxes it receives while the printer is in an error condition, or none of the faxes it receives.

  The following fax backup modes are available:

  On >  The default setting. When backup fax is enabled, the printer stores all faxes received in memory. This allows you to reprint up to eight more recently printed faxes if they are always saved in the memory.

  NOTE: When the memory of the printer is low, it replaces faxes print, older because it receives new faxes. If the memory is full of unprinted faxes, printer stop to answer incoming fax calls.

  NOTE: If you receive a fax that is too large, as a very detailed color photo, it cannot be stored in memory due to limitations of memory.

  Error only > Causes the printer to store faxes in memory only if there is an error condition that prevents the printer to print the faxes (for example, if the printer is out of paper). The printer continues to store incoming faxes, as long as the memory is available. (If the memory is full, the printer stops responding to incoming fax calls). When the error condition is resolved, the faxes stored in memory automatically, print and then they are deleted from the memory.

  Off >  Faxes are never stored in memory. For example, you might want to disable fax backup for security reasons. If an error condition occurs which prevents the printer to print (for example, tracks paper printer), the printer stops responding to incoming fax calls.

  NOTE: If the backup fax is turned on and you turn the printer off, all faxes stored in memory are deleted, including any unprinted faxes that you might receive while the printer was in an error condition. You must contact the senders asking them to return the unprinted faxes. To get a list of faxes that you have received, print the Fax log. The Fax journal is not removed when the printer is off.

  To set backup fax from the printer control panel

  1 tap (right arrow) and select Setup.

  2. press Fax Setup, and then click Advanced fax setup.

  3. press on the backup Fax reception.

  4. press on , error, or out of service.

  Reprint of faxes received from memory

  If you set backup fax mode to On, received faxes are stored in memory, whether the printer has an error condition or not.

  NOTE: After that the memory is full, the oldest faxes, prints are replaced as new faxes are received. If all stored faxes are not printed, the printer does not receive fax calls until you print or erase memory faxes. You can also delete the faxes in memory for purposes of confidentiality or security.

  According to the sizes of the faxes in memory, you can reprint up to eight more recently printed faxes, if they are still in memory. For example, you will need to re - print your faxes if you have lost the copy of your last draw.

  To reprint the faxes in memory from the printer control panel

  1. make sure you have loaded paper in the main tray.

  2 tap (right arrow) and select Setup.

  3. touch Tools , or Faxand then select reprint faxes in memory. The faxes are printed in reverse order, where they were received with the most recently received fax printed first, and so on.

  4. If you want to stop reprinting the faxes in memory, press the Cancel button.

  Please let me know if these steps solved your problem, or if there is anything else I can do to help.

  I look forward to hear from you!

  Thank you

• HP Officejet Pro 8600 more print but not scan

  I have an Officejet Pro 8600 and I use Windows 7 Ultimate (64 bit) and it print and copy but will not scan. I had a hell of a time trying to get this thing to scan - I even spent an hour and a half with HP technical support and they could not fix it and finally gave up and call me Micro$ oft said that it must be a windows problem (Windows is up to date, incidentally).

  I tried to open the scanner software and nothing happens when I click the icon - the loading icon flashes for a second, then only the mouse pointer. Nothing happens if I try to boot from all programs. Nothing happens if I try to scan to the computer of the other printer told me the failure of sweeping and that there could be reasons of severalpossible (unrelated, software used, etc.).

  I have installed and uninstalled. A couple of times he was having trouble with the installation, but finally got it connected. Once it would not uninstall in Control Panel until I did it directly from the HP folder. I connected it by USB and wireless. I installed the version of bloatware. I cleaned that out and I tried the only version of drivers. The HP support person had me go and removed a bunch of stuff in the registry. I tried to run as an administrator. Nothing works. I even tried to scan using Windows Fax and scan. I disabled Kaspersky and made sure that my firewall is turned off.

  I am at my wits end with this and certainly regret my purchase at the moment. Help!

  Hello, it happens to the analysis of Windows (WIA) and generates an error:

  "The Windows Imaging service does not work... If the problem persists, you will not be able to scan using the applications that use this service, such as Microsoft Paint. Scanning software HP could still work. »

  It asked me to restart, and then re-run the diagnostic tests, but I got the same result.

  Then, I jumped to HP Scanner Twain and got another error:

  "The Twain component is not working properly because the product is used by another process. Save your work and close all applications. Turn the product off, turn it on again, and then click on restart and repeat the test. »

  He told me then the problem persists to uninstall the software, then reinstall the Full Feature software (I did, but available).

  * EDIT

  Problem solved!  After you had me run the diagnostic tool I googled the WIA problem and found that many other people had the same problem. A person has a response from Micro$ oft saying that it was a Windows 7 issue and how to fix it - this is the text I found:

  To start the WIA service, you need start all services of dependence. To start the dependency services, please follow the steps mentioned below:

  -> > click on start-> type "services.msc" and press ENTER, once you get up the services window, please do the rest steps.

  -> > first check and write down all the dependency services: -

  -> > right WIA-> properties-> tab dependence, check the services of name listed there.

  It must contain the following services:

  * RPC remote Procedure Call

  -> > DCOM Server process Launcher

  -> > RPC end point mapper

  * Detection material core

  Make sure that all of the above services are started in the services list.

  Last time, we started the Detection hardware Kernel, which solves our problem.

  (Andy, it's important.  Choose "Detection hardware Kernel ' and start this service which should start your 'Windows Imaging Acquisition '.  If it does not then select WIA and change the departure to "automatic".  This fixed my problems) after all dependency services start, please try to start, WIA service to solve the problem of .                                                                                                                                                                                       

  (For those who are doubtful with computers, like me, when you click on the start icon, you can type services.msc in the box of research programs or click on run and type it in there). Once inside the list of services, you can look at the dependencies by right-clicking on the Windows Image acquisition service and selecting Properties. Take note of these dependencies. Then back to the main list and watch to see if these dependencies are started. My Shell Hardware Detection says disabled, so I right click on it; However, starting selection is grayed out and I couldn't select it from the drop-down list box, so Startup type I selected Automatic, apply, close the Services window and then started my Scan software and presto, it worked.

  Thanks for setting me on the right track!

  
  

• Re: HP Officejet Pro 8600 Plus print but not scan

  I'm on Mac OS X 10.6.8 and recently bought an OfficeJet Pro 8600.  It worked fine for about a month, and then we moved into a new House.  Now, it print but not scan to computer.  It scans email fine.  Same problem wired or wireless.  It is said the computer Scan is not enabled.  When I try to activate scan to the computer using the HP utility, he runs for a long time and then says that the connection has been lost.

  Hi mpk1969,

  Mac OSX:

  Try the following steps.  If you want to learn more about your product, click here.

  How to perform a scan: OS X v10.8

  1. go to the HP utility to 8600 of (Preferences system, scanner open, click on the utility tab)

  2. under scan settings, click scan to the computer

  3. make sure that a check mark beside enable scan of the computer

  4. click OK in all the dialog boxes and of proximity

  5. try scan of front panel

  Follow the steps below

  1. open System Preferences

  2. Open Print & Fax

  3. in the white box under printers right-click and select Reset Printing System

  Note: resetting the printing system will remove all printers in the print queue

  4 restart the computer

  5. Open Print & Fax and then click the + to add the printer to the print queue

  6. open the HP utility, and then click Scan to computer to make sure this option is

  Try scanning the computer to the printer and let me know what happens?

  Windows:

  HP has designed a quick and easy tool that diagnoses and solves many problems of printing, scanning and connectivity: The HP Print and Scan doctor. HP recommend you to download and install Print and scan doctor no matter what time you need to solve a problem with your HP printer from the link below.

  I would like to know what are the errors you receive?

  http://www.HP.com/go/tools