HP Officejet Pro 8615: ADF not pull the documents for scanning

Similar Questions

• OfficeJet Pro 8100: Can not find the driver for the Officejet Pro 8100 online

  I've recently updated to Win10 (the free update, I do not know how many bits). I also then changed my wireless carrier. Now my laptop is not connecting to the new hub, and it seems that there is no driver more - so I don't know if these changes are the problem, or one of them.

  I tried to install a new driver and I first started the process, but the printer not print report pages, and then the laptop don't would not recognize the USB cable, even though it had been plugged in all the time. I tried to remove the cable and reinsert; also turning the printer market, but cela did not work.

  I also have Virgin and with them her reset the hub, but the hub still not connect to the printer.

  Now when I go to the page of drivers hp and it identifies my product, it then tells me there is no drivers for this printer now, and I should come back later in case they are developing.

  I can't believe that this is true. Can you please give me a link to a page where I can find and install the driver?

  May also explain why the cable USB is not recognized?

  Thank you.

  For your convinence: driver HP Officejet Pro 8100 that supports Windows 10

  Last updated driver, click on "Support" tab above and "drivers software &" or just google.

• OfficeJet Pro 8610: Do not print the PDF of ADF 8610 files

  If I scan a document on the glass of my 8610, print the PDF that I create on my computer Win 10 or any other machine including Mac and Ubuntu (Linux) "correctly".

  If I use the 8610's ADF to create a PDF from multiple page, the document is visible on the screen of ANY box of Ubuntu, Mac or Windows PC (s).

  HOWEVER, if ANY computer try to print the PDF file for ANY printer, the page is EMPTY.

  Based on 3 operating systems, the result (the white sheet of paper printed), it seems that the creation of PDF 8610's firmware needs some adjustments, please.

  Well, I see you using web analytics to the printer rather than the use of the scanning software. There are two ways to analyze which should work a bit better than with a web scan: using the HP or Scan to Email scan software.

  To install and use HP Scan (for Windows 10):

  Download and install the latest drivers by clicking on this link.

  When you want to analyze, click the icon on your desktop with a name similar to "Officejet Pro 8610". If you click the option under scan your PC should open HP Scan.

  To install and use HP Scan (for Mac):

  Download and install the latest drivers by clicking on this link.

  When you want to scan, open the folder Applications, Hewlett-Packard and in this folder, open HP scanner (or scan to).

  To set up scan to email:

  1. On the printer, click web services icon in the lower left corner of the screen.
  2. If you see Setup, click on Setup, then Accept/Yes.
  3. After the printer prints a page of web services, click applications, and then Scan to Email.

  Please let me know the results after following the above. If you are able to scan, click on accept solution. If you appreciate my help, please click on the thumbs up icon. The two icons are below this post.

• OfficeJet Pro 8610 does not print the files, but other things work

  Hello

  I want to install a whole new 8610 to our computer with WIndows 8.1 HP's OfficeJet Pro and I use a USB cable.

  I installed everything correctly according to the setting (green controls along the + "full installation") and the printer is set as default (also with the green check mark).

  There is communication between the two because I can print test pages (head alignment, etc.) for HP printer app and I can also scan a doc to the PC successfully.

  Despite the light the printer in the print menu, when you try to print, I can't any print file from PC to the printer, an email or a Word doc.

  And what baffles me, is that I can see the printed file go into the queue for a bit of treatment, then it disappears as if it's done, but it is not an activity of the printer.

  I completely uninstalled and reinstalled nothing doesn't.

  This should take 10 minutes to Setup, and I just don't understand.

  Thanks for your help.

  Hi Ringo1115.

  You might try the recommendation at the following link.   If this does not resolve your problem, you might want to try the tool print and scan diagnostic.

  If one of them resolve your problem, please write it down as resolved.  In this way, others may benefit from your experience.

  I hope this helps you...

• OfficeJet Pro 8100 does not recognize the new router

  I saw this question for other printers, so I hope that there is a response to mine.  I just upgraded the speed of my internet service which involved a new router.  We made sure all the computers in the House worked with her, but I forgot to try the printer before the technician left.  Now my computer thinks printer Officejet Pro 8100 is offline (turned off) and the blue light on the printer blinks.  How can I get the printer to recognize the new router?  I guess I have to add that I do not know where to find the code of the intellectual property that is asked for when I go to the start menu, the HP folder, select my printer, etc.  He said: push the button on my printer wireless, so I push button blue flashing light but that does not produce a number.  Help appreciated!    It's an ATT router and I have the WiFi network name and wireless password.

  Replacement of your wireless router try here.

  http://www.HP.com/global/au/en/wireless/reconfiguring-system-Help3.html

• OfficeJet Pro 8500 does not accept the new cartridge

  My OfficeJet Pro 8500 has 910g does not accept the new magenta cartridge. It displays replace following used cartridge in the order of printing continues (translated from Swedish). I've done various resets and now to restore the alos an OOB (out of the box), does not help. My weighs 40g 940XL cartridge so I know what it it not empty. I have read a lot about the problems of cartridge maggenta but found no solution. The printer is fine, but this problem is driving me crazy! I have always recommended HP printers and have owned quite a few over the years,

  No problem, I understand.

  I think that could happen is that the oval pin mechanism comes into contact with food has become defective over time. Its supposed to sink to bottom when feeding is complete (on inserting). Over time as the ink level runs the mechanism will expand gradually until you reach full extension on what an ink level alert is triggered. What might happen in your case, is that the mechanism is not entirely depressing even when the new full provision is inserted. This would explain why to apply the tape inside the oval window on the supply allows the new offer be detected. Unfortunately, the fix for this would be to have the machine. If you think it's something you want to do here is a link where you can check the warranty status of the printer and based on this status, you will be presented with relevant options

  http://h10025.www1.HP.com/ewfrf/wc/weInput?cc=us&DLC=en&docName=c01321436&LC=en&product=4116838

  With regard to the branch point the device directly into the wall socket, sometimes for some questions (usually power up/on) the resolution can be plug directly into the wall in the routing through a power bar or surge protector can induce weak variations of the voltage applied to the unit. However, this should not be a factor in the problem you are experiencing, so there should not be any need for you to change your current configuration.

  More sorry that you are having a problem with ink level detection on your device. Please post back with other questions.

  Best.

• HP officejet pro 8000 will not grab the paper - paper jam flashing guard

  ADVICE ON GLADE

  There is a document with steps to help correct an error of jam on Officejet Pro 8000 light. This document can be found here.

• OfficeJet Pro 8600 does not recognize the 2nd paper tray

  I've set up the 2nd tray in system preferences by checking the box for an additional tray, although it seems sometimes to uncheck because when I go back to it is checked, it is not. Somewhere I found the Source setting and I saw 2 trays, but now I don't remember where it was to check again. However, when I try to use the parameters to define a default tray and lock in the status bar on the printer itself, it simply does not list the second set as being there. So there is nothing to choose or define. At one point, even though I didn't click to print, it seemed as if he was going to print something but then says there is more paper in the tray. But there was.

  I am on an iMac 10.8.5 OS and just bought this printer. I connected with ethernet.

  Hello

  I ask you to try the procedure described in the following link:

  http://support.HP.com/us-en/document/c03160525

  Although I am an employee of HP, I speak for myself and not for HP.

  　

  Say thank you by clicking on the "Bravo!" Star"who is on the left
  Make it easier for others to find solutions, marking my answer to "Accept as Solution" if it solves your problem

  　

  Kind regards

  Ray

• OfficeJet Pro 8615: Computer thinks that the printer is turned off

  My computer does not see the printer as being on.  I have the printer connected wireless, but the computer shows it as offline.  When I run the troubleshooter, it tells me to turn on the printer (it's on).  I can scan a document and sends it to the computer but I can not print from the computer to the printer.  I think it's maybe a problem of Windows 10 but I'm not sure.

  Any help would be appreciated.

  I also ran a test network through the printer and everything this past.  Don't know what to do from here.

  I've updated but that does not solve the problem.

  Finish by uninstalling the printer software and reload the drivers.  This seems to have taken care of the issue.  So far so good.

  I think that the combination of the upate and reload the drivers solved.

• OfficeJet pro 8630 + is not centered copy - printing and scanning ok

  Older than two months Officejet Pro 8630 (> 400 pages) - copies of plate or charger are shifted to 3/8 of an inch on a side. Printing from computers or scanning is centered.

  FDP1CN1416AR firmware version

  Using tray 2 by default. Tray 1 is used for printing the envelopes.

  Thank you

  I found that turning on/stop margin shift and turning on the margins by default button a few times eventually set the output to the centered normal copy.

  If the settings are now to original (shift off and default on) the printer now copies centered. Must have been a burp of firmware. If that happens again once I try a hard reset to clean.

  Thanks anyway.

• OfficeJet Pro 8620: Officejet pro 8620 will not be printed by RDP

  We have a new OfficeJet 8620 Pro that we have just set up in a remote office. The user connects via rdp and vpn to another office in our network. When we connect it cannot print. I installed the drivers on the local destination computer. The printer prints from two computers as well. "Through RDP the print job is sent to the computer local and drtops but I get an error Windows 372, printing Service:"

  The Remote Desktop redirected Printer Doc document, held by xxx, failed to print on printer HP Officejet Pro 8620. Try printing the document again, or restart the print spooler.

  Data type: RAW. Spool file size in bytes: 285662. Number of bytes printed: 131072. Total number of pages in the document: 1. number of pages printed: 0. Client computer: \\LOCAL_PC. Error code Win32 returned by the print processor: 2147500037. Unspecified error

  I tried to uninstall and reinstall the drivers and the printer on the computer the remote and that has not worked. I found this: http://h20195.www2.hp.com/v2/GetDocument.aspx?docname=4aa0-8465enw&404m=secure-erc

  It seems to imply that the 8600 series need another type of driver but I can't find the driver that he needs.

  Any help would be appreciated.

  You can resolve this problem by installing the driver Laserjet 6980 on your print server as an additional driver for your printer.

• OfficeJet Pro 8615: get the Communication Error Message even if the printer prints

  Whenever I have print using my USB connected 8615 Pro, the printer prints , but it is different because I still have the error message firt my computer cannot communicate with the printer. Everything is up-to-date. When you ran the scan & print Dr, there is no update, he contacted the printer (which took less than 10 minutes), then I clicked on the print correction tab. After all a late minute two or so, I got the unable to communicate the message BUT it printed the page test OK after 30 seconds to a minute. Any suggestions?

  Hey @C_Wolf,

  Welcome to the Forums of HP Support!

  I understand that you have some problems with printing to your Windows 7 PC to your Officejet Pro 8615 e-all-in-one printer. I can help you with that.

  To start, make sure that the printer is plugged directly into a wall outlet, not a surge protector. Once done:

  1. Remove the USB cable to the back of the printer.
  2. Close any programs you have open.
  3. Click on start and open devices and printers.
  4. Right-click on any icon of your printer listed.
  5. Click on remove the instrument.
  6. Repeat for any other icon of your printer listed.
  7. Connect the USB cable.

  Please let me know the results after following the above. If you are able to print quickly, click on accept solution. If you appreciate my help, please click on the thumbs up icon. The two icons are below this post.

• HP Officejet Pro 8615: Configuration of the unsuccessful fax

  I need assistance to the top of my fax.

  (1) I set up the printer as a network printer.  It works perfectly with regard to printing.

  (2) I checked the operation of the telephone line.  When I plug in the main circuit in a phone, it works.  When I plug in the main circuit in the printer, it does not work.  Change the port does not change the problem (one is an arm, and the other is a power outlet).

  (3) the installation wizard occurs as usual.  When I try to send a test fax, it fails.

  Please notify.

  Hey @finalandreo,

  Welcome to the Forum from HP Support. I hope you enjoy your experience here.

  I see that you have a problem with setting up fax on your HP Officejet Pro 8615 e-all-in-one printer.  I want to help you with this.

  Thank you for these details on your Setup and to confirm what you have already tried.  Which she reduced some.  I have a HP article that provides a flow of troubleshooting very detailed for fax on this printer setting.  Click here for said article and try all of the options presented for best results.

  If you find that this approach below resolution, please respond to this post with more details (ie. - error messages, what you have tried article and results) and I'll be happy to help you.  If I helped you to solve the problem, feel free to give me a virtual h.o.t. by clicking on the 'Thumbs Up' icon below.

  Thanks for posting in the Forum from HP Support.  Have a great day!

• HP Officejet Pro 8600 - Paper copy on the glass of the scanner, Officejet tries to copy the ADF

  I'm trying to copy a document on my HP Officejet Pro 8600.  I placed the original face down on the scanner glass.  There is no original in the ADF.  Then, I pressed "Copy" and "launch in black."  the Offficejet then "think" the original is in the ADF file and try to copy a non-existent original.  The Officejet then generates a paper jam «»
  in the ADF file' error message with instructions to clear paper jam and press 'OK' and spews a piece of paper from the paper tray. There is not an option for 'back '.  If I try to humor the Officejet by opening and closing the cover of the ADF and pressing 'OK', the Officeject generates a copy which is covered with black ink.  If I ask preview copy o, the document on the scanner glass is displayed.  I can adjust margins, etc.  When I select then 'copy' and 'Black start', the Officejet is trying to copy a nonexistent document in the ADF and generates the "Paper jam" message again.  Since there is not an option "go back", I turn the printer off, then turn it back on, and then try again.

  How do I train me or the Officejet for copy of the scanner glass when the original is located on the glass of the scanner NOT the ADF?

  Thanks for your help to solve this frustrating problem.

  Hi Knitter507,

  Try to do a hard reset as described in the following link.  Click here

  If that doesn't help, can you print a printer status report and give me the a.) Product # and B.) Version of the firmware of the printer?  To print the report, press on the arrow to the right on the screen of the printer control and then configure / reports / Printer Status Report.

  What is the operating system for your computer?

  You are able to make a hollow photocopy the ADF?

• My new HP Officejet Pro 8600 will not analyze superior at 300 dpi of the location of the single document.

  My new HP Officejet Pro 8600 will not scan more than 300 DPI when scanning individual photos on the glass plate. I do not use the document feeder. I use this printer wireless on an iMac and a PC.

  Hello

  You can pass the value of hp scan: launch of the demand application, select the shortcut to scan (PDF or JPG to the left) and change the resolution you want and save.

  This will send down the printer settings. So the next time you scan, the printer uses these settings.

  Good impression.