HP Officejet Pro 8615: Configuration of the unsuccessful fax

I need assistance to the top of my fax.

(1) I set up the printer as a network printer.  It works perfectly with regard to printing.

(2) I checked the operation of the telephone line.  When I plug in the main circuit in a phone, it works.  When I plug in the main circuit in the printer, it does not work.  Change the port does not change the problem (one is an arm, and the other is a power outlet).

(3) the installation wizard occurs as usual.  When I try to send a test fax, it fails.

Please notify.

Hey @finalandreo,

Welcome to the Forum from HP Support. I hope you enjoy your experience here.

I see that you have a problem with setting up fax on your HP Officejet Pro 8615 e-all-in-one printer.  I want to help you with this.

Thank you for these details on your Setup and to confirm what you have already tried.  Which she reduced some.  I have a HP article that provides a flow of troubleshooting very detailed for fax on this printer setting.  Click here for said article and try all of the options presented for best results.

If you find that this approach below resolution, please respond to this post with more details (ie. - error messages, what you have tried article and results) and I'll be happy to help you.  If I helped you to solve the problem, feel free to give me a virtual h.o.t. by clicking on the 'Thumbs Up' icon below.

Thanks for posting in the Forum from HP Support.  Have a great day!

Tags: HP Printers

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