HP Officejet Pro 8620:8620 print error printing queue

I got the 8620 printer for several months and it works fine. Yesterday when I tried to print from my HP computer (Windows 7 Professional (64 bit), the print queue indicated "error-printing" for the document.

At first, I couldn't remove the document in the queue but can now. When I try to print, I still get the same error message. I tried to print a Microsoft document, a pdf and e-mail with the same results. The Microsoft document, on the print window, it recognizes the 8620 as default printer and says he's ready.

I downloaded the Scan doctor who says I need more downloaded software - it manages at the end of the download (169 MB 169 MB), but then says "download failed." I've stopped and started the print spooler. I tried to reinstall the software. The documents are not blocked in the queue - just says: "error-printing".

The printer says there is a great wireless connection. My computer sees there is a printer but the print queue still says that there is an error.

I am answering my own post in case it helps someone else.

After trying to downloads, suggestions and all I could find or think, I tried to restore my computer to an earlier time yesterday before the problem started.

Problem solved. The printer is now speaking again to the computer and printing without problem.

Tags: HP Printers

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