HP Officejet Pro 8620:8620 print error printing queue
I got the 8620 printer for several months and it works fine. Yesterday when I tried to print from my HP computer (Windows 7 Professional (64 bit), the print queue indicated "error-printing" for the document.
At first, I couldn't remove the document in the queue but can now. When I try to print, I still get the same error message. I tried to print a Microsoft document, a pdf and e-mail with the same results. The Microsoft document, on the print window, it recognizes the 8620 as default printer and says he's ready.
I downloaded the Scan doctor who says I need more downloaded software - it manages at the end of the download (169 MB 169 MB), but then says "download failed." I've stopped and started the print spooler. I tried to reinstall the software. The documents are not blocked in the queue - just says: "error-printing".
The printer says there is a great wireless connection. My computer sees there is a printer but the print queue still says that there is an error.
I am answering my own post in case it helps someone else.
After trying to downloads, suggestions and all I could find or think, I tried to restore my computer to an earlier time yesterday before the problem started.
Problem solved. The printer is now speaking again to the computer and printing without problem.
Tags: HP Printers
I recently bought a hp OfficeJet Pro 8620 and I'm testing now a few important functions for my business. One of them is printing without margins of leaflets in A4 format. But the problem is: even if I chose "A4 borderless" paper size and "photo paper" like paper it always prints a white border around entire page--so he is not chosen in the menu borderless printing. The flyers that I want to print all pdf format and print them with a program called "document viewer", but using another program for printing without margins such as gimp makes no difference!
By the way: I'm (Lubuntu 16.04) Linux as an operating system, the printer is connected via usb and the driver that I use is "HP Officejet Pro 8620, hpcups 3.16.3.
Please help me to find a solution to this huge problem, because printing flyers for my small business is one of the most important reasons I bought this printer for and I urgently need print flyers (without borders) for the weekend too.
Thanks in advance!
It's me again. Yesterday, I solved the "problem". The problem is that the image of the pdf file that I wanted to print without borders had the size 210 x 297 mm (A4), but I had to larger scale to 214.5 x 300 mm, 9 mm up to what he had the correct size for printing without margins (A4).
Unfortunately, these strange dimensions does not exactly appear in the dialog box size media in settings print HP Tools program but rather to the dialogue of the PDF Viewer, if you select the paper type and paper size. I do not understand this, but I finally works, and that's all I wanted. In any case thanks for trying to help me!
After having bought an Officejet Pro 8620, with the promise of this feature announced, I'm disaapointed find seems impossible from the downloaded Mac printer driver print booklet. Menu grayed out in the menu choices "booklet" dropdown "duplex" in the page layout section, but no combination of settings don't seem to make it active. Booklet printing is mentioned in the manual under settings Windows, but not Mac. Indispensable for me, this feature can be enabled and if so, how?
Welcome to the HP Forums!
A good part of my research, I was beginning to think I was going crazy and it wasn't an option on the Mac, but I think I found the problem. The booklet option that you see is gray it seems to be due to the HP driver.
If you install the printer using the driver AirPrint (first bullet under #4) you should then be able to select this option booklet. I was able to see it using the AirPrint driver in TextEdit.
-What changes anything? Let me know and we'll go from there
I am trying to print a document of 26 pages, double sided on my new printer officejet pro 8620. It prints a page aside 26-20 double ok and part prints then stops of 19 page. My windows o/s 8.1. Anyone has a solution. Thank you
Welcome to the HP Forums!
I see that you try to print a document duplex of the 26 page with your HP Officejet pro 8620, and he stops on page 19. I'm happy to help you with this printing problem!
To get help, I'll need to know:
- If the printer is connected, USB, Ethernet, or wireless.
- If the power cable is connected to a surge protector, or directly to a wall outlet. Questions when it is connected to an uninterruptible power supply/Strip/surge protector power. This is true for printers and ink jet.
In the meantime, please try the HP print and Scan Doctorand let me know what happens!
I hope to hear from you and have a nice day!
I have exactly the same problem as Lazydog (HP 4920985 Forum post). I can scan but not print MS Office 2010 or 2013 my 64 bit Windows 7 desktop. I can print IE11, Adobe reader, Notepad, MS Picture viewer, but not from Word, Excel, Outlook, or Powerpoint.
The document will Flash up briefly in the print queue, and then disappears without error.
Also fails a test print from printer properties in Control Panel. I get a 'cannot print error Test Page'.
I reinstalled the drivers several times, tried the USB connection or network conections without success.
I tried the two drivers on the CD, as well as the latest drivers from HP, I downloaded.
I ran the HP print and Scan doctor and it reports no errors, and I can do a test print of ok.
I lived all the suggestions provided in the post on the Forum of HP 4920985 and nothing helped. (Turn off the firewall, reinstall drivers etc..) The printer works fine from a windows Desktop 8 and my Windows 7 Netbook and my computer laptop linux Ubuntu 14 running.
I only had 3 days to the printer, and unless I can make it work soon it goes back to the shop!
At first I thought maybe it was the program, but after some research, I feel, the question may be the driver himself. Please try to use the 8600 as another pilot.
The link above will guide you through the steps to assign a different print driver, I ask that you choose the 8600 if available, and if not, you can install the base driver 8600 here;
OJ8600_Basicx64_1315.exe - for 64-bit operating systems
OJ8600_Basicx86_1315.exe - for 32-bit operating systems
By clicking on the icon below the thumbs up, helps me to see that you are grateful and satisfied with my post! If the problem persists, I'll gladly do all that I can to help you
Please don't forget to let me know if that fixes the problem or not. Thank you.
I have designed a note card in Word with the correct disposal 6.1 size (wide) x 8.3 (long). My paper corresponds to the size of the layout in the printer paper tray. When I print the card, an error message "Mismatched paper" stops the printing process.
I have re-made the note on paper card letter by adjusting the margins but I always get the error message "Mismatched paper" when I try to print on the note card size.
I tried also to creation of Photo to print a note card and who does not.
How can I print correspondence on this HP 8620 cards?
You will need to create a custom form, take a look at this link.
I have an Officejet 8620 connected to a computer via the USB port. It is an old computer using Win XP and is NOT connected to the internet. Which works very well.
I would like to connect to another computer (Win 10) on the same wireless printer. I have a wireless router connected to (and operation) the second computer. Can it be done? How?
I'm sorry. Should work. Connect the printer to your wireless router and install the software on your computer. USB and wireless can co exist.
Each time... No, I'll just on an envelope, I get an error message saying that the envelope located in the drawer is not the size specified in the print options.
Is there a way I can download the software or anything to get the printer recognize and accept my envelope size. I can't write well, arthritis, then I print my envelopes. This is a new printer, and it's driving me crazy.
Can anyone help? Thanks for your time.
It's Office 2010 and I tried converting the milimeters size, but I still have the same error message.
Thank you for your help, Banhein, but I guess I have to make the labels or write very slowly.
I just installed an update to my i-phone 6 - ios 10.0.2 and can no longer print. First of all, I received a message that the printer is paused. Now, I get a message that the printer is busy. I can print from my laptop. I closed my printer, reset it but without success.
Sorry to hear that you are experiencing printing problems.
Try to restart your apple device - it's a simple solution that sometimes allows to restore the connection to the printer.
I have my printer hooked up wireless and when I try to print constantly tells me that the printer is offline. The printer is more than 6 feet from the computer and the router (which in my opinion) should be the case.
Thank you for reaching out to the forums! I understand that you are getting the message that the printer is "offline". I'd love to help you.
Please try the steps listed in this document to see if it will help: printer is offline (Windows).
If the problem is resolved and that you appreciate my help, please click on the button "Accept as Solution" and the "Thumbs Up". Let me know how make you out. See you soon!
Printing envelopes a database of merger and merge Word using the standard envelopes #10 business. My envelopes print fine, but any other envelope comes out blank. Makes me constantly short of envelopes in the tray, then I have to sift through to shoot blanks and recharge. After reading the forums, I checked to make double-sided printing of course is disabled, which is. But it's still printing all other white. Makes me crazy! Any help much appreciated.
Welcome to the Community Forum of HP.
One of these solutions may be useful:
The two accepted responses require simple changes to the envelope parameters.
Click on the thumbs-up Kudos to say thank you!
And... Click on accept as Solution when my answer provides a fix or a workaround!
I am happy to provide assistance on behalf of HP. I do not work for HP.
When I open the window of the printer properties and select the shortcut tab printing, each of the options (general Everyday Printing, printing two sides (front and back), etc.) has a little lock at the bottom of the largest icon icon. Why?
They are shortcuts predefined and you can't mofify so, BUT you can set or add your short cut (s) If you wish. For example: on my printer, I use duplex as the default value and I have a short haircut called OneSide such when I need one side pring
I GOT MY SCANNER WORKING, AFTER THAT UNINSTALL WINDOWS 10 (NO NOT THE BELOVED), REINSTALLING ALL SOFTWARE USING THE INSTALLATION WIZ LINE PRINTER. I DOWNLOADED DOCTOR P & S 4.7. IT RUN BUT STALLS ON (WIA) AND STARTS THIS SELECTION BUT BLUE ARROW FLASHES SIMPLY BUT NEVER PRODUCES MORE AWAY, I HAVE TO KILL IT APP USING THE TASK MANAGER. What's new?
I'm glad your problem is solved!
Please consider tagging 2 Message like "Accept as Solution" so that someone else in the community who may encounter this problem can more easily find the solution.
Since I installed 10.1 impressions disappear. I can print by sending an e-mail, I can print reports, both the printer and the web. What is going on? I have uninstalled and reinstalled the drivers, and verified that the firmware in the printer was up-to-date. I also can not print mail on my iPhone. Also, the same thing happened to my wife Air Mac and iPhone. I can print emails from HP ePrint on iphones. It is agrivating. I spent 6 hours on it!
If this happens on any Apple device I guess rather network which is common for all devices.
Try unplugging your router for 30 seconds power, then reconnect power and let it 2-3 minutes to load until all lights are ready and you have internet access on your Mac.
Then, turn the printer off and turn it back on.
Now try printing and check if you can see a difference.
If the same behavior persists, may have recently changed your network? (for example a new router, update the firmware on your router, etc.)
My printer is only about a year and I had no problem with him until more recently. I only use hp ink cartridges. It prints color orange when I want to print the colors pink and Red/pink when I want to print Brown. Most of the other colors print normally. I cleaned the print head, which does not help at all and made a print quality test, each test to come out totally fine. Colors are not dimmed, there are no missing lines or anything like that, it's just printing wrong colors from time to time, as on some documents. Any suggestions?
Welcome to the Forums of HP Support!
I see that you experience problems printing some documents with your HP Officejet Pro 8620 printer in Mac OS X 10.6. I'd be happy to help you and don't forget to come back to this thread and check "Accept as Solution", if I have successfully helped solve you the problem. If you want to say 'Thank you' to my effort to help, click on the "thumbs up" to give me a Kudos.
I understand the frustration you feel. There could be corruption in the files/application on the Mac or a problem with the printer driver. If the 'print quality test' report print correctly, this is not a hardware problem.
Are you able to print from TextEdit? What were the results?
If some documents are the problem, they could be corrupted.
What application you are printing from?
Try to create a new document with the color to see if it prints correctly. What were the results?
Please reply to this message with the result of your troubleshooting. I can't wait to hear strings attached good luck!
I have an Officejet Pro 8620 printer and I want to scan a document from the application into the computer.
If I click HP Scan and I place my document on the glass. Once I did I want to scan in the same document, papers, but cela I want to scan double-sided and I want to put in the upper entry not the glass. How can I do? If I tell the program to scan, it is just a face... Do I always have to select two faces in the HP scan before scanning to scan both sides papers? Is it possible to change the mind afterwards and I scans double-sided document in order to have a single document?
Thank you for visiting the Forums from the HP Support! I see that you scan using HP Scan and want to scan on both sides. Yes, you must select each time the option Print 2 sides before you scan, unless you save it as a preset.
Have a look here to save the presets on Windows 7: change the printing in Windows settings here you will be walked grace to save the 2 faces in a preset if you don't have to select each time you scan.
I hope this helps, let me now if you have more questions.
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