HP Officejet Pro 8620: after that I set up my fax, cannot answer phone or answering machine messages

Similar Questions

• OfficeJet Pro 8620: Officejet Pro 8620 - after software download on 4 March 2016 printer fails to detect the paper in the tray

  Hi, I downloaded and installed the latest version of the software on March 4, 2016. But after the installation of the software can not print as printer detects no paper and poster-error "on paper" message even if the paper tray is enough. The printer was working fine before the upgrade of the software. The printer is only 2 months old.

  Hi @Al2016,

  First of all, welcome on the HP Forums, as you know it is a big thank you to get help from community members! To ensure that the paper error output is not hardware related, please make a copy and let me know if it works. A successful copy determines that the problem is actually related to the software. If you can not copy, it's a hardware problem and we will focus on the material.

  If you determine that the problem is hardware related, please use the following to fix the problem: a Message displays "paper" and does not Pick Up paper from the printer. "

  In the unlikely event that you can copy do not print, I suggest to use the following steps to remove the printer from the device and printers and the driver from the properties of the server.

  1. in the folder "devices and printers".

  2. choose "print server properties.

  • Win XP - with no printer selected, click 'File' then 'server properties '.
  • Windows Vista - with no printer selected, press 'Alt' and then click 'file' then 'server properties '.
  • Windows 7/8, 8.1 and 10 - select any printer in the "Devices and printers" folder and click on "Print server properties" above.

  3. click on the "Drivers" tab at the top of the window "properties of the print server.

  4. choose the printer that you want to uninstall, and then click 'remove '.

  5. choose "Remove driver only.

  6. the next screen will give a warning, letting you know that the removal of the driver package will remove it from the system. Click 'Yes' to say are you sure you want to do.

  If documents are stuck in the spooler to print, you see an error, cancel all documents waiting in the print queue or try restart the spooler to print, and then try to delete the driver from 'Print server properties' again. If she will not always remove the sachet, restart the computer and the printer should correct this error "in use" and allow the driver to be removed.

  • If him you continue to get an "in use" message followed the steps in the document here. The specified printer driver is currently in use

  Once the driver is then deleted, open start > all programs > HP folder > folder printer > HP Setup and software (or the icon of the printer).

  The installation screen and the software opens and you can click on connect a new printer.

  Please let me know the results of your efforts and I will get back to you. If one of the suggestions I did resolve the problem, please click Accept as Solution button below so that others may see that your problem is solved! Thank you.

• OfficeJet Pro 8620 thinks that it is connected to a non-existent telephone line

  When I type the touchscreeen on the printer to reactivate the energy saving mode, it displays the following message:

  Detected telephone cord

  The phone cord is plugged.  To receive faxes, the printer must be turned on.

  Note that the printer must be turned off at 24:00, every Monday, Tuesday, Wednesday, Thursday and Friday.  To change the calendar, use the calendar on and off feature in the Setup menu.

  All this information is true, except that no telephone cord is connected.  I tried to remove the blind plug installed at the factory of telephone fax on the printer plug, but it makes no difference.

  The message does not prevent me to do something, that's all just annoying; why he keep appearing?  Can I prevent displayed?

  Just in case someone else is following this thread, it seemed that it could be a hardware failure, but I was not keen enough on fixing it to be discovered.

• HP Officejet pro 8620: Scan To Email does not work

  I have an Officejet pro 8620. I've set up parameters which allow to scan to an email address. In the end, it is said that all the settings are OK, but when I scan a document, I am not getting any email.

  What's wrong?

  Hey @jakobius,

  I understand that you have some problems with the scan to E-mail on your Officejet Pro 8620 e-all-in-one printer. I can help you with that.

  Usually, if you have entered your information on scan and she has accepted the information but refuses to analyze, it means that your server information sent e-mail saying that the information was correct, then in fact, something isn't. I suggest try to re-enter your server information, but try different ports instead.

  Please let me know if you have any other questions. If not, have a great day!

  If this solves your problem, then please help others find this post by clicking on accept as Solution on my post.

  If you appreciate my help, so please let others know by clicking on the icon below my post thumbs up.

• HP officejet pro 8620: trouble with 8.1 to Windows and hp officejet 8620

  Hi, we installed a new printer hp Officejet Pro 8620.

  We installed the complete package on a Windows 8.1 machine.

  Everything seemed fine, but suddenly our machine is not capable of printing on certain circumstances:

  -It cannot print from:

  (a) the notebook: error message "incorrect parameter".

  (b) office: Word, Excel, etc. not error, but she simply does not print

  (c) adobe Acrobat: no error, but it simply does not print

  (d) the configuration of the printer print test: error

  but it CAN print from:

  (a) assistant of hp, hp print scan and doctor printer (hp software)

  (b) hp AiO printer remote (it's a Metro app), only PDF files

  (c) Internet Explorer, Google Chrome, etc...

  We tried to reinstall without success. It seems that it is something wrong with the driver and office, applications ideas? Anyone with the same problem?

  Best,

  K

  Finally, we used the solution proposed on:

  http://h30434.www3.HP.com/T5/printer-networking-and-wireless/is-Windows-8-1-and-HP-8620-compatible/TD-p/4099680

  The trick is for 8600 driver must be downloaded and installed before the change. 8600 drivers included with 8.1 do not work.

  We will wait for the 8620 new drivers that might resolve this issue. In the meantime, we can print with 8600 drivers and scan with 8620 drivers.

  Best,

  JM

• HP Officejet Pro 8620: Cannot parse after upgrade to Windows 10

  After switching to Windows 10, I found that I could not scan to my computer using a USB connection.  I ran HP print and Scan doctor and he said that everything was OK and I could actually scan a document into my computer using the "scan test" function of the program.  However, the normal scan would not work with the error msg 'connection to computer is lost.  So I uninstalled the current HP printer driver software and downloaded the recommended replacement.  The scan does not always for the same reason.  Still printing HP and Scan doctor said that everything is perfect with the scanner but now when I try to do a 'test' scan I get the message "HP Officejet Pro 8620 is not found".

  This same package worked for many other clients, so I don't feel the driver/software it is, on the contrary, I suspect that the question has something to do with the computer.  I'm always happy to do everything that I can to help if you want.

  I suggest running the tool (SFC.exe) System File Checker. If you do not know how, you can use the following link for instructions: System File Checker: run sfc/scannow & analyze its logs in Windows 10 / 8 / 7.

  Another thing we can do to help isolate the problem is to perform a WebScan.

  I made some screenshots for you that might help, I know that sometimes it is easier when you have a Visual. You will need to get the printers IP address from the front panel of the printer. You can touch the wireless network icon and view in the menu wireless settings. Take the IP address and enter the address of a browser bar.

  In the embedded Web server, click settings

  

  On the left side, click the administrator settings

  

  You will see the following message will appear, click OK

  

  You can now select continue on this site

  

  It may take a few minutes for the next page load. You might even see get a message that says: "Internal system error", if this happens please just refresh the page. (you can tap F5 on the keyboard to refresh)

  

  Once the WebScan is enabled you can click the WebScan tab above and do a scan. Please let me know if it works or not.

• HP Officejet Pro 8620: Selection easy printing on tray 1 or 2

  We have an Officejet Pro 8620 with extra paper tray. Tray 1 for Virgin paper, tray 2 for the paper with the logo of the company.

  Now, when we want to print to tray 2, we reject Tray 1, whereas, after a few attempts the software switches to tray 2 and printing begins.

  It is possible, before printing, to change the setting in the software, select printing for tray 2. But it's pretty heavy.

  We want an easy way to select printing for Tray 1 or the tiroir2. For example, as seen in other environments, so that we can choose to print on:

  -HP Officejet Pro 8620 (Tray 1) or

  -HP Officejet Pro 8620 (tray 2)

  This could be seen as a separate printers. How can we achieve this?

  Change the setting every time, is not a good option. In addition, we have other software that we want to configure so that they automatically print to the correct bin.

  Thank you!

  Hello @Sing020,

  Welcome to the Forums of HP Support!
  
  I would like to help you today with the addition of two copies of your HP Officejet Pro 8620 e-all-in-one printer to your Windows 7 computer to make impression on tray 1 and 2 of the State Bar an easier process for you. Can I please you follow the steps below.

  1. click on the Start menu

  2. Select devices and printers

  3. in the devices folder and printers, you should see your printer HP Officejet 8620 installation

  • Before you continue, we must determine how your printer is connected. If you have a printer Wireless HP Officejet 8620, on the front panel of your printer, tap the Setup button.  Select Network Configuration. Select the wireless settings. Touch Wireless details. Make a note of the IP address.
  • If you have the cable plugged USB printer please right click on the HP Officejet 8620 under the printers and devices folder and click on printer properties. Click the Ports Look under the list of Ports for the port selected for your printer. There should be a check mark next to one of the USB ports. If you move your mouse over the Port is expected to show you the full name (USB 0001, 0002 USB, USB 0003, etc.). Note the number of USB Port.

  4. then right click on the HP Officejet 8620 which shows currently installed on your computer. Left click on Printing Preferences.

  5. on the paper/quality tab, select the paper sizeand tray (Tray 1) .

  6. click on apply and OK

  7. right click on the HP Officejet 8620 last once and click on Printing Preferences. On the general tab, you should be able to add (Tray 1) at the end of the name of your printer.

  8. click apply and then OK to save the changes.

  9. now, must be added in the second copy of your printer. Please close devices and printers for a moment.

  10. click on the Start menu

  11. in "search programs and files" box located just above start type % temp % and press enter on your keyboard

  12. when the Temp folder opens, select Ctrl + A at the same time on your keyboard. Everything in this folder will highlight now.

  13. Select the "delete" button on your keyboard. The Temp folder contains the temporary internet files. None of the actual files or folders on your computer will be affected by deleting Temp files. A Temp file should you will automatically get the pop up to 'jump' this point.

  14. close the Temp folder when it is empty

  15. right-click the recycling bin on your desktop and select empty recycling bin

  16. click here to download the driver Officejet 8620

  17. when the download is complete extraction will occur and may open an install window. If an installation window opens, Please close it.

  18. click on the Start menu

  19. in the box "search programs and files" type folder and press enter

  20. when the Temp folder opens, find the file 7z. Click once 7z folder to open it , it

  21. at the top of the page, you will see the path to the file. It should show something like: Local C - users - AppData - Local - Temp-7z drive... Left click on the right side of this bar of the file path. All that will now highlight in the path of the file. Right-click on the path of the file to highlight then copy it.

  22. close the Temp folder

  23. click on the Start menu

  24 click on devices and printers

  25 click on Add a printer in the top

  26. click Add a local printer and click Next

  27. click on use an existing Port. Click the menu drop down and choose the exact same port that your HP's Officejet 8620 at current address is installed on. Press Next.

  28. If you are brought to a list of manufacturers and Printers, click disk , at the bottom right. Right click on the bar of path of file in the window "install from disk" and "Paste" in the path of the file we copied previously

  29 press on Next to complete the process of adding

  30. Once you are taken back to the devices window and normal printers, you should see two copies of your installed HP Officejet. If you see only a single copy, your computer can be grouped under the same icon. Make a right click on the HP Officejet see you and now need arrows next to the options (options print, the print properties, etc.). If you click on the arrows, you will see two copies of your printer.

  

  31. right click on the HP Officejet 8620 we set up for tray 2

  32. left click on Printing Preferences

  33. click the paper/quality tab

  34 select the paper in tray 2 trayand set the paper size

  35. click on apply and OK

  36. you can right click on your HP Officejet one more time and select printer properties.

  37. rename this copy to HP Officejet 8620 (tray 2)

  38. click on apply and OK

  Now when you try to print, when you select the file and print , you'll see a Tray 1 and a copy of your HP Officejet tray 2 . Simply choose the copy that corresponds to the status bar you want to print from.

  Please let me know if the steps I have provided to resolve your problem. It may seem like there are a lot of steps, but it's really an easy process. I wanted to give you as much detail as possible for scenarios that may occur. Good luck!

• OfficeJet Pro 8620: problem with ink

  Hello. I have nothing else to the HP printers used in my life using the computer - more than 25 years! I bought a new Officejet Pro 8620 2 years. I also bought cartridges refilled at the same time as my father died and I would need to use the printer a lot. Unfortunately, I bought ink another 3 times for this printer, when printing somewhere near 100 pages ALTOGETHER since the purchase. Problem is the printer keeps saying cartridge is not HP and damaged - should replace the HP cartridges. I've NEVER had a problem before using reloaded cartridges. Why change now? Am very close to get back to using my old computer Win XP and more old HP all-in-one printer. I have 3, and none of them has NEVER given any problems.

  Looking for help on this. Have always had confidence in HP before - don't want to lose that now. Last cartridges were new HP, but still having the same problems. Suppliers of ink have been highly evaluated with excellent reviews. Warranty expired a year ago. Haven't had extended warranty because, as I said, never had a problem with HP printers to more than 25 years.

  In addition, cellular internet very limited - and not (!) reliable. 50 miles of the city.

  Yes, I learned a LOT over the weekend. First of all, I ordered a few inkplicity.com ink. Am curious about their ink, with their 1 year warranty. Shortly after ordering, I contacted Fuzoo, who then asked me to photograph both sides of the chip. I had no idea of the chip was removable. And actually, I see on the YoYoInk cartridges that the chip is glued in place. Then, I saw a few chips ink auto reset for sale online. And then began to find a lot of links and messages and articles on the chips of HP and the problems associated with them. Like my old printers were about 2000 or so, I had never met the problems associated with the current chips.

  Now, Fuzoo has graciously agreed to replace not only the Magenta faulty cartridge (which has their 'old' piece), but will send a full order before, which was black (2) and a set of color inks. Can't get much better than this! So it would seem that I'm no longer need an explanation of why this happens - it's all about HP and their need to force their customers (who FREELY CHOOSE to buy their printers) in the purchase of HP ONLY cartridges.

  It is a free country that is stuffed with capitalism. You'd be hard-pressed to get into any grocery store and NO search of generic items just alongside their counterparts in brand and usually for less money. You have car trouble? Generic (non - OEM) parts are available, as well as a lot of rooms refurbished. HP should remember their place in the grand scheme of things, or they will go the way of many other electronics companies. Trying to force customers to pay more for ink is bad. ... So this would increase the cost of the printers in the first place? Yes, probably. I was always ready to buy quality products when I could afford to, and HP printers had always been reliable but also easy to use. With this printer, I swore to the dang thing a lot more that I used it.

  Please, ch, make the message and ease up trying to railroad customers. Even us loyal customers for a long time "' will leave! Don't forget, we are customers of HP by "choice"!

  Problem is now solved. Thank you all for your comments!

• HP Officejet Pro 8620: HP 8620 found by iPhone or Mac

  My mac and my iPhone no longer find our HP Officejet Pro 8620.  Have restarted all devices.  Reset the printer to the factory settings and reconnected to the wireless home network.  Mac and printer are wireless connected to the same network.  Printer has latest version of the firmware.  Printer copies and prints the pages of test and configuration fine.

  I just can't print via AirPrint from my iPhone, or add it as a printer to my Mac. When I go into Printers/Scanners, the printer is not found... not by IP address or host name, or the other.  I have tried everything and am almost ready to go buy a non HP printer... This is the second HP finnicky, we had.  Help, please.

  In addition, we have an Airport Extreme router, if that helps at all.

  Hey @IowaMom,

  Welcome to the Forums of HP Support!

  I understand that you have some problems with the printing of your Apple devices to your Officejet Pro 8620 e-all-in-one printer. I can help you with that.

  To start, make sure that the printer is plugged directly into a wall outlet, not a surge protector. Once done, on the printer, click on the wireless icon that looks like a radio tower. Now:

  • If you see a line indicating the status: not connected, then the printer is not connected to a wireless network. Click on the gears and wireless wireless configuration settings to connect the printer to your wireless network.
  • If the IP address of the printer starts with 169.254, the printer is not get a correct IP address of your router. Contact Apple or one that is provided with the router to determine why the printer is not getting a valid IP address.
  • If the IP address of the printer starts with 172, the printer is connected to a network of comments. Contact Apple or one that provided you with the router for assistance with deactivation of the feedback network.
  • If the IP address of the printer starts with 192.168 or 10, the printer is properly connected to a wireless network. Please see below.
  • If the IP address of the printer starts with another number, your network is maintained. Contact, who has set up the support network with the printer connected to your wireless network.

  At this point, you should be able to print. If you are unable to print, the next step would be to check the printer and all the devices to ensure that the first three sets of numbers in their IP addresses match. If they match, there is a setting on the router to which the printer is having problems with. Contact Apple or the one who gave you the router and ask them to do the following:

  • Open all ports.
  • Select multicast.
  • Disable MAC filtering/MAC cloning.
  • Disable the network of comments.
  • Make sure that the router broadcasts a band of 2.4 GHz (gigahertz).

  Please let me know the results after following the above. If you are unable to resolve your problem, please click on accept solution. If you appreciate my help, please click on the thumbs up icon. The two icons are below this post.

• HP OfficeJet Pro 8620: Impression of poor quality HP Officejet Pro 8620

  I had no problem printing until I went to the "HP Instant ink cartridges".  I complained and got a second set of cartridges.  But the new set has not improved the quality.

  I used to print messages from Gmail, and the text was a vivid black.  Now, it's a clear bluish gray.  Web page with text impressions smallish on them seems faded and are practically illegible.

  Virtually everything that looks like I'm stuck on the "Draft" mode

  Changed my default settings in "plain paper-best" and did all the other steps (align, cleaning print heads, etc.) with no improvement in quality.  I also downloaded once again print driver, rebooted, etc..  Paper is the same: copy paper multipurpose Boise X-9 (20 books, letter size, 92 bright).

  Help!  What should I do to get back to good quality prints?   Happy to send someone at HP 'before' (GMAIL messages) impressions printed in December, using standare HP cartridges and 'after' impressions (the same GMAIL messages now printed using HP Instant cartridges) if it would help to diagnose my problem.  Just give me a name and an address.

  MNY THANKS!

  Bad news and good news about the problem of print quality with my printer HP OfficeJet Pro 8620 Wireless all-in-One Color Inket-Scanner-copier:

  After working with two "technicians" on the chatline useful instant ink, I was opted for a printer HP imaging expert.

  We did some tests, and it was determined that I had a hardware problem.  Good news, finally understood the problem after more than a month of difficulty.

  Bad news: 8620 My was two months after the warranty.  (The printer has 14.5 months.  The warranty is 12 months).  Then, tough luck, no new printhead, ceertainly no machine replacement.

  In addition, the well-meaning test (involving a reboot) disabled the printer.  Now it doesn't work at all.

  I found myself ordering a 8620 HP remanufactured through HP imaging expert.  A bit of a discount ($100) on the price of a new machine, but more of what Amazon or Wal-Mart sells the new machine.

  Also - I bought an extended warranty ($19) to cover the machine for 3 years.

  Still not sure if the instant ink caused somehow my hardware problem. The 8620 was working perfectly until I changed the previous set of HP regular cartridges with instant ink cartridges (when the printer was 13 months, one month after the original warranty).   The printer had never been abused in some way and only moderately used.

  Now waiting for my new rebuilt the machine.  Can't print, copy or scan until it happens.

  Lesson: Always get the extended warranty.  You're out of luck if there is a problem any of the last 12 months.

• HP OfficeJet Pro 8620: The cutting of the last thumb scan function?

  Hello

  When I scan the document analysis very well, but he fails to analyze the last inch of the document (stop «Letter» when the paper is A4). It worked fine for a month or two and then this problem appeared suddenly. Nothing else is affected (photocopy or print). I can't find any setting anywhere that allows me to change the size of the paper, while scanning (I can find such a framework for the copy).

  Any advice would be very welcome!

  Printer: HP Officejet Pro 8620

  Thanks in advance,

  George

  Hello

  If you have not installed the FULL features software for your printer, please get it from this link:

  http://support.HP.com/us-en/drivers/selfservice/HP-OfficeJet-Pro-8620-e-all-in-one-printer-series/5367611/model/5367613#Z7_3054ICK0K8UDA0AQC11TA930C7

  After downloading, start the wizard for the printer and click Scan.

  Hope that helps.

  Please click on "Bravo Thumbs up" as an encouragement and "Accept as solution" if it helped to solve your problem.

• OfficeJet Pro 8620:2 - back printing on HP 8620

  I use HP Officejet Pro on Mac OS X Yosemite 10.10.5 8620. It seems that 2 sides print has stopped working for some applications. It was working fine before. I tried to print from a Web site and selected 'double-sided' but impressions are released in the form of separate pages. I tried for a PDF with the same thing happens. I printed from InDesign (CS5) and it worked fine 2 faces. What happened and how can I run constantly? Thank you

  Hey @StudioJ,

  Welcome to the Forums of HP Support!

  I understand that you have some problems with the printing of your Mac OS x 10.10 machine to your Officejet Pro 8620 e-all-in-one printer. I can help you with that.

  To start, make sure that the printer is plugged directly into a wall outlet, not a surge protector. Once done:

  1. If your printer is connected to your Mac via a USB cable, remove it.
  2. Click on your Apple icon, system preferences and printers and Scanners.
  3. Hold down the CTRL key and click the icon of your printer on the left.
  4. Click on reset printing system.
  5. Open Applications, utility and disk utility.
  6. Click "Macintosh HD" on the left.
  7. Click on verify disk permissions. This should take about 10 minutes.
  8. Click on repair disk permissions. This should take about 10 minutes.
  9. Restart your Mac.

  Now, if you removed the USB cable, plug it. Otherwise:

  1. Click on your Apple icon, system preferences and printers and Scanners.
  2. Click on the button "+" at the bottom left.
  3. Select your printer from the list.
  4. Click the check box next to and select your printer from the list.
  5. Click on Add.

  Please let me know if the results after following the above. If you are able to print double-sided, please click on accept solution. If you appreciate my help, please click on the thumbs up icon. The two icons are below this post.

• OfficeJet Pro 8620: HP Officejet Pro wireless network

  The printer when turned on, will have an open network, HP-Print-20-Officejet Pro 8620, even with the wireless turned off and connected ethernet cable. Through the HP Wizard and you are looking to set up the wireless, cannot find anything, because the wireless is turned off and that the cable is connected. The only way to cut the transmission network is power off. It interferes with other devices and is very troublsome. How do I turn it off.

  Hello

  On the printer control panel, press the HP direct wireless icon () and off HP wireless Direct. to turn off the broadcast of the printer wireless.

  Shlomi

• HP Officejet Pro 8620: HP Officejet Pro 8620Print will not print oversized envelopes

  I thought I had followed the instructions allegedly simple re plug my new printer HP Officejet Pro 8620 in turn. Something to do with the connection via ethernet? I plugged it with a money USB cord.

  Then, when I tried to print something printable HP, the site does not recognize or find my printer.

  I also can't seem to print envelopes of various sizes. The instructions to keep your printer drivers on the evolution of the saying.

  Can you please help? The saleswoman of Staples said it would be easy. HAH!

  Thank you for your time and let me ride my rants. I enjoy your site and it.

  Hello

  HP pads are only available in the network connection, and no USB connection.

  To connect the printer to the network yoru connect it to your router wirelessly or through an Ethernet cable to any of the router LAN port, then you can activate printable HP.

  You must reconfigure the printer by opening the HP Officejet Pro 8620 software, and then click the utilities tab.

  Click Printer Setup and software and follow the steps to connect to a network printer.

  To set a custom size support size envelope follow these steps to configure the size within the confiugration forms your system, then the size configured support will be available in the print driver.

  You can follow these steps to set a medium size custo:

  http://support.HP.com/us-en/product/HP-OfficeJet-Pro-8610/8620/8630-e-all-in-one-printer-series/5367611/model/5367613/document/c03890386/

  Note that the printer supports a size order of 76 to 216 mm (3.0 to 8.5 inches) wide and 127 to 356 mm (5.0 to 14.0 inches) long. any value higher or lower is not supported and is not listed by the print driver.

  Shlomi

• OfficeJet pro 8620: forgotten username and password

  Please PM me on how to reset my 8620 officejet pro. I don't remember password and user id. Thank you

  Hey @BooBoo2u68,

  Welcome to the Forums of HP Support!

  I understand that e-all-in-one printer Officejet Pro 8620 is request a user name and password. I can help you with that.

  I will send you a private message with instructions on how to do a factory reset. You should see the instructions in a message private shortly.

  Please click on accept Solution below my post if you are able to access the printer menus after the reset or if you have other questions. If not, have a great day!