HP Officejet Pro 8620 copier copies only half of the document

During the adjustment of the glass my copier copies only half of the page. When cope since the charger it leaves one side of my page off the coast. I've only had it a few weeks and do not know what to do. Thanks in advance for any help I can get.

Hello @mburrand welcome to the Forums of HP, I hope you enjoy your experience!

I see that you are having problems to copy output.  I'd love to try to help you, but I need some information first. I'm a link a few HP Support documents below that will show you how to find what operating system you are using. In addition, if you are using Windows, please indicate if your operating system is 32-bit or 64-bit.

Mac OS X: how to find which Mac OS X Version is on my computer?
Operating system Windows am I running?
Is the Version of Windows on my computer 32-bit or 64-bit?

In the meantime, I recommend that you perform a power reset.  Unplug the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug back in the printer. Make sure that you connect the printer directly to a wall outlet. Make sure to bypass any surge protector or power bar.

Good luck and please let me know the results of your troubleshooting operations. Thanks for posting on the HP Forums!

Tags: HP Printers

Similar Questions

  • My printer prints only half of the document, even when I try to print a Test Page. Said troubleshooting that have no problem

    Original title: device: printer

    Dear Sir/Madam,

                        
    I am a user of windows from win98, and I never had a problem with the printer that I couldn't solve. But now, my printer prints only half of the document, and troubleshooting said: there is no problem, I printed the rpinter windows test page, but I only got half! in view of this, I wonder if you would be so kind as to send me the solution to my problem, my resources and understanding have exhausted. Thank you in anticipation of your kind cooperation.

    Hi Sergio,

    We would like to ask after the details with you to help you to come.

    (1) what is the brand and model of your computer?

    (2) don't you make changes to the printer settings prior to this problem?

    (3) is the issue limited to any particular document?

    (4) do you get an error when the printer is unable to print?

    You might face this question when the printer drivers are corrupt or if the Windows service does not work properly. Follow the troubleshooting methods listed below.

     

    Solve printer problems

    http://Windows.Microsoft.com/en-in/Windows/printer-problems-in-Windows-help#fix-printer-problems=Windows-7&V1H=win8tab1&V2H=win7tab1&V3H=winvistatab1&v4h=winxptab1

    You can check the link below.

    Why can I not print?

    http://Windows.Microsoft.com/en-in/Windows7/why-cant-i-print

    Check the question and write us with the State of the question. We will help you if you need assistance.

  • HP Officejet Pro 8620 shows a black line on scanned documents

    I have an Officejet Pro 8620. Just bought two months ago and everything was fine. I scanned just, however, an element through the feeder and it has a verticle black line subject to halfway, going down the whole page. What can I do to fix this? This is not the case again using the dish.

    The question that you see is caused by a small spec on the glass of the scanner ADF, thin glass just left of the main bed.  Clean this area as on the solution three of the document here.

    I found that shining flaslight parallel to the glass of the ADF can highlight the spec, it may be difficult to see.

  • OfficeJet Pro 8620: Scan Back and Front within the app from HP for Pro 8620

    Hello everyone,

    I have an Officejet Pro 8620 printer and I want to scan a document from the application into the computer.

    If I click HP Scan and I place my document on the glass. Once I did I want to scan in the same document, papers, but cela I want to scan double-sided and I want to put in the upper entry not the glass. How can I do? If I tell the program to scan, it is just a face... Do I always have to select two faces in the HP scan before scanning to scan both sides papers? Is it possible to change the mind afterwards and I scans double-sided document in order to have a single document?

    Thank you

    Hi @Printermania17,

    Thank you for visiting the Forums from the HP Support! I see that you scan using HP Scan and want to scan on both sides. Yes, you must select each time the option Print 2 sides before you scan, unless you save it as a preset.

    Have a look here to save the presets on Windows 7: change the printing in Windows settings here you will be walked grace to save the 2 faces in a preset if you don't have to select each time you scan.

    I hope this helps, let me now if you have more questions.

  • OfficeJet Pro 8620: Scanning in color and put the scanned on my computer, is it possible?

    I want to be able to scan to my computer and in color. There is however no setting I can find on the printer, and HP apps on my computer Mac, there is also no way to set all scan settings, such as color scan instead of grayscale. The web interface of the printer does not provide such a definition either. There are settings to specify where scanned files is put in the analysis to the computer, but how digitization is made, what resolution and color / gray scale is not defined anywhere.

    This should be a trivial thing to do, but I didn't spend hours trying to find such a context and have now given upp!

    All I want to do is be able to scan a document in color and put it in a folder on my computer in PDF searchabe. All this criteria seems to be impossible to do. There are no parameters anywhere for all this really bugs me. This makes this more or less impossible to use printer/scanner.

    Regards, Tommy

    Hi @tombensve,

    I understand that you are having problems of analysis to the computer in color. I want to help you solve this problem.

    I have provided a few steps by @ Sunshyn2005, which should help to edit your scan tasks.

    Can not scan in color.

    If there is anything else I can help you, let me know.

    Please select "Acceptable Solution", if these measures have helped to solve this problem. Thank you.

  • HP Officejet Pro 8620 cannot configure digital fax to the folder

    Printer fails to implement a digital fax to the folder.  Request for username and password.  Username entered correctly, no password used.  Continuous error that appear: invalid username or password.

    Hello

    What operating system you are using?

    For Windows 7 or 8, you will need to change the sharing settings operating system.

    From the control panel go to network and sharing Center.

    Click on change advanced sharing settings and remember to Turn Off the Password protected sharing (will be listed under the current profile or section of all networks, depands on your operating system).

    Please try these and verifier check again, if not, don't forget to specify your operating system and security software installed on your PC.

    Shlomi

  • OfficeJet Pro 8620: enlarge the copy on 8620

    How not enlarged copies on this machine?

    To enlarge (or reduce) copy size on the Officejet Pro 8620 follow these steps:

    • From the Control Panel, select copy.
    • At the bottom left of the screen is a small gear, select this option.
    • Scroll down to settings, in the lower part is resize.
    • Click on resize, and select the appropriate as the custom size option, select the scale desired, fact factor.
  • OfficeJet Pro 8620: WiFi will not turn off

    Because of a problem with my modem compatible wireless (the problem being that its ethernet ports became defective), for awhile, I had turn the WiFi feature to provide Internet connectivity to my iMac.  Similarly, for the first time, I enabled WiFi on my HP Officejet Pro 8620 so I could keep a printing capability.

    Once my new modem arrived, I restored my complete ethernet network between the modem, my iMac (and other devices) and the Office jet printer 8620 Pro.  Everything works fine now!

    However, the printer Officejet Pro 8620 WiFi ability not shut down despite the operation by an ethernet cable and there is no WiFi from my modem.  I know the Officejet Pro 8620 always emits WiFi like my iPad and my iPhone indicate that it is.  As my wife is concerned about these RF transmissions that are on the other side of the wall adjacent to our bed, she asked me to turn off the Officejet Pro 8620 WiFi.  I've restored the "Default network" printer, but this is not the case.

    According to the instructions of the printer, 'Wireless does not work with an Ethernet cable connected to the printer' However this is clearly not there.  How can I solve this?

    Your WiFi is turned off.  Your wireless Direct is not off.  Disable wireless directly into the printer.   Info is in the User Guide.

  • OfficeJet Pro 8620: Question of impression WYSIWYG - alt - ñ characters printed in index with Windows 10

    Right out of the gate, I see 10 Windows isn't an option of operating system for the advice of the forum.  I have upgraded to Windows 10, bought a new HP OfficeJet Pro 8620 for its digitization, fax features.  I'm doing some legal work and have lawyers and clients who have Spanish names - I use "n" quite often.  This character is printed in the index, what's not worked for me.

    I noticed the same thing happening with my color HP LaserJet 200 M251.  When I choose printers, the color laserjet printer gives me a PCL driver option and it solves the problem.  There is no option with the OfficeJet Pro 8620.  I downloaded and installed the latest updates of pilot on both printers and it is always the case.  I feel like it is a bug of Windows 10 - someone ' one knows how to fix this?

    It's the police, my default is an old TrueType font supplied with my first HP LaserJet printer: CGTimes.  I think it is bolder and sharper than his nearest police, Times New Roman.  I'll have to give up CGTimes.  Thank you for your help.

  • OfficeJet pro 8620: Wireless officejet pro 8620 Bluetooth printing

    At work, I have a new HP officejet pro 8620 with wireless printing functions.  The office, with what I would use it is rather old and not compatible wireless outside the network working.  I bought a bluetooth device and installed on my desk, thinking I could get the printer to recognize this.  No go.  The printer (also installed on my desktop) recognizes the WiFi here but not the bluetooth on the desktop and is not on the same network as the desktop computer.

    The printer did not join the same network as the desktop computer.  The Office cannot access the network that can access the wireless printer.

    I thought (wrongly?) that the bluetooth device would work to create a network between these two singular.  Help?

    Is the printer close enough that you could connect with USB?  The 8620 Officejet Pro is not compatible Bluetooth.

  • OfficeJet pro 8620: party only Officejet pro 8620 page impression

    We have the officejet pro 8620 couple. They print normally well, but we have difficulty printing a pdf with JPEG image file. all print them only the upper part of the page.

    but the file can be printed from MAC without problem.

    the file is also printed on officejet pro 8600 premium.

    windows player and firmware are updated.

    I guess the drive of printer for windows bug.

    Any clue?

    Hello

    Thank you for using the HP Forums.

    You are able to use other PDF program?

    If not, can you set it to 'Print as Image' parameters ahead and see the problem is solved?

    Thank you.

  • HP OfficeJet Pro 8620: is it possible to enlarge an image when copying

    I need help of HP OfficeJet Pro 8620, enlarge a small picture when printing so that the image on the copy will be larger.

    Hello

    Yes, you can customize copy jobs using the various settings available in the printer control panel. In the menu copy, tap the symbol of the wheel or the settings and change the settings you want. Note: By using the resize option.

    Kind regards.

  • OfficeJet Pro 8620: Offbeat right copy 8mm

    Printer Officejet Pro 8620 S/N [edited moderator serial number], new March 4.

    Normal print mode of the computer works fine, properly positioned and aligned on A4.

    But the copy locally (i.e. on the printer) is improperly aligned horizontally.

    The copy is shifted right 8mm.

    Even move if the original is placed on the glass by hand or powered by the sheet feeder.

    When double-sided, the first side is shifted right as single-sided, the second is shifted to the left. Both of 8mm.

    Found the answer. In the settings of copy on this machine, there is a 'margin Shift. " This change from 'On' to 'Off' solves the problem.  I'm sure I never put it, so the question for HP is the reason it had become on my new machine. But thanks a lot for your help earlier.

  • HP OfficeJet Pro 8620 color wireless Photo printer with Scanner, copier and fax machine (A7F65A #B1H)

    I want to buy HP printer OfficeJet Pro 8620 wireless color Photo with Scanner, copier and fax machine (A7F65A #B1H), but I want to know if the product can use photo cards to print photos. The product also allows to print normal word documents? Thanks to an expected answer.

    Chima.

    Hello

    First of all, it's a printer and Yes it can print Word documents, it can print photos on photo paper.

    Kind regards.

  • HP Officejet Pro 8620: Selection easy printing on tray 1 or 2

    We have an Officejet Pro 8620 with extra paper tray. Tray 1 for Virgin paper, tray 2 for the paper with the logo of the company.

    Now, when we want to print to tray 2, we reject Tray 1, whereas, after a few attempts the software switches to tray 2 and printing begins.

    It is possible, before printing, to change the setting in the software, select printing for tray 2. But it's pretty heavy.

    We want an easy way to select printing for Tray 1 or the tiroir2. For example, as seen in other environments, so that we can choose to print on:

    -HP Officejet Pro 8620 (Tray 1) or

    -HP Officejet Pro 8620 (tray 2)

    This could be seen as a separate printers. How can we achieve this?

    Change the setting every time, is not a good option. In addition, we have other software that we want to configure so that they automatically print to the correct bin.

    Thank you!

    Hello @Sing020,

    Welcome to the Forums of HP Support!

    I would like to help you today with the addition of two copies of your HP Officejet Pro 8620 e-all-in-one printer to your Windows 7 computer to make impression on tray 1 and 2 of the State Bar an easier process for you. Can I please you follow the steps below.

    1. click on the Start menu

    2. Select devices and printers

    3. in the devices folder and printers, you should see your printer HP Officejet 8620 installation

    • Before you continue, we must determine how your printer is connected. If you have a printer Wireless HP Officejet 8620, on the front panel of your printer, tap the Setup button.  Select Network Configuration. Select the wireless settings. Touch Wireless details. Make a note of the IP address.
    • If you have the cable plugged USB printer please right click on the HP Officejet 8620 under the printers and devices folder and click on printer properties. Click the Ports Look under the list of Ports for the port selected for your printer. There should be a check mark next to one of the USB ports. If you move your mouse over the Port is expected to show you the full name (USB 0001, 0002 USB, USB 0003, etc.). Note the number of USB Port.

    4. then right click on the HP Officejet 8620 which shows currently installed on your computer. Left click on Printing Preferences.

    5. on the paper/quality tab, select the paper sizeand tray (Tray 1) .

    6. click on apply and OK

    7. right click on the HP Officejet 8620 last once and click on Printing Preferences. On the general tab, you should be able to add (Tray 1) at the end of the name of your printer.

    8. click apply and then OK to save the changes.

    9. now, must be added in the second copy of your printer. Please close devices and printers for a moment.

    10. click on the Start menu

    11. in "search programs and files" box located just above start type % temp % and press enter on your keyboard

    12. when the Temp folder opens, select Ctrl + A at the same time on your keyboard. Everything in this folder will highlight now.

    13. Select the "delete" button on your keyboard. The Temp folder contains the temporary internet files. None of the actual files or folders on your computer will be affected by deleting Temp files. A Temp file should you will automatically get the pop up to 'jump' this point.

    14. close the Temp folder when it is empty

    15. right-click the recycling bin on your desktop and select empty recycling bin

    16. click here to download the driver Officejet 8620

    17. when the download is complete extraction will occur and may open an install window. If an installation window opens, Please close it.

    18. click on the Start menu

    19. in the box "search programs and files" type folder and press enter

    20. when the Temp folder opens, find the file 7z. Click once 7z folder to open it , it

    21. at the top of the page, you will see the path to the file. It should show something like: Local C - users - AppData - Local - Temp-7z drive... Left click on the right side of this bar of the file path. All that will now highlight in the path of the file. Right-click on the path of the file to highlight then copy it.

    22. close the Temp folder

    23. click on the Start menu

    24 click on devices and printers

    25 click on Add a printer in the top

    26. click Add a local printer and click Next

    27. click on use an existing Port. Click the menu drop down and choose the exact same port that your HP's Officejet 8620 at current address is installed on. Press Next.

    28. If you are brought to a list of manufacturers and Printers, click disk , at the bottom right. Right click on the bar of path of file in the window "install from disk" and "Paste" in the path of the file we copied previously

    29 press on Next to complete the process of adding

    30. Once you are taken back to the devices window and normal printers, you should see two copies of your installed HP Officejet. If you see only a single copy, your computer can be grouped under the same icon. Make a right click on the HP Officejet see you and now need arrows next to the options (options print, the print properties, etc.). If you click on the arrows, you will see two copies of your printer.

    31. right click on the HP Officejet 8620 we set up for tray 2

    32. left click on Printing Preferences

    33. click the paper/quality tab

    34 select the paper in tray 2 trayand set the paper size

    35. click on apply and OK

    36. you can right click on your HP Officejet one more time and select printer properties.

    37. rename this copy to HP Officejet 8620 (tray 2)

    38. click on apply and OK

    Now when you try to print, when you select the file and print , you'll see a Tray 1 and a copy of your HP Officejet tray 2 . Simply choose the copy that corresponds to the status bar you want to print from.

    Please let me know if the steps I have provided to resolve your problem. It may seem like there are a lot of steps, but it's really an easy process. I wanted to give you as much detail as possible for scenarios that may occur. Good luck!

Maybe you are looking for

  • Can I customize my toolbar icons?

    I've just updated Firefox v.6 to v. 22. So far, everything looks good, but I miss my color icons (they are now all gray and black). Small problem, but am just wondering if there was a way to 'color' them?Thank you

  • Can I add a third monitor to my p6230y?

    Is it possible to add a third monitor to my HP Pavilion p6230y? I currently have two monitors connected to the computer via the ATI Radeon HD 4200 integrated display adapter that came with the computer, but I would like to add a third monitor to exte

  • synchronization of two DAQ 6218 M-series

    Hello world I try to sync both units DAQ 6218, but I get error 89136, declaring that I use incorrect routing. I've been watching a lot of messages and I couldn't find one that explains how the physical linking two devices - less do not so much a newb

  • Link to Pandora

    Also have problems with the link to Pandora. Follow the instructions for the Sony Essentials link, but when I finally log on my account, it asks you a device code. When I go to the according to the blu - ray player - it shows as "registered device. N

  • How can I SNYC my hotmail account on my motorola droid 2 to my main account

    Recently upgraded to a Motorola Droid 2 phone.  Was no expensive motorola phone before then (not smartphone).  biggest problem isn't in harmony with my main account.  Indidvidually enter a lot of contacts but then they go goodbye after a while and th