HP OfficeJet Pro 8620: Impression of poor quality HP Officejet Pro 8620

I had no problem printing until I went to the "HP Instant ink cartridges".  I complained and got a second set of cartridges.  But the new set has not improved the quality.

I used to print messages from Gmail, and the text was a vivid black.  Now, it's a clear bluish gray.  Web page with text impressions smallish on them seems faded and are practically illegible.

Virtually everything that looks like I'm stuck on the "Draft" mode

Changed my default settings in "plain paper-best" and did all the other steps (align, cleaning print heads, etc.) with no improvement in quality.  I also downloaded once again print driver, rebooted, etc..  Paper is the same: copy paper multipurpose Boise X-9 (20 books, letter size, 92 bright).

Help!  What should I do to get back to good quality prints?   Happy to send someone at HP 'before' (GMAIL messages) impressions printed in December, using standare HP cartridges and 'after' impressions (the same GMAIL messages now printed using HP Instant cartridges) if it would help to diagnose my problem.  Just give me a name and an address.

MNY THANKS!

Bad news and good news about the problem of print quality with my printer HP OfficeJet Pro 8620 Wireless all-in-One Color Inket-Scanner-copier:

After working with two "technicians" on the chatline useful instant ink, I was opted for a printer HP imaging expert.

We did some tests, and it was determined that I had a hardware problem.  Good news, finally understood the problem after more than a month of difficulty.

Bad news: 8620 My was two months after the warranty.  (The printer has 14.5 months.  The warranty is 12 months).  Then, tough luck, no new printhead, ceertainly no machine replacement.

In addition, the well-meaning test (involving a reboot) disabled the printer.  Now it doesn't work at all.

I found myself ordering a 8620 HP remanufactured through HP imaging expert.  A bit of a discount ($100) on the price of a new machine, but more of what Amazon or Wal-Mart sells the new machine.

Also - I bought an extended warranty ($19) to cover the machine for 3 years.

Still not sure if the instant ink caused somehow my hardware problem. The 8620 was working perfectly until I changed the previous set of HP regular cartridges with instant ink cartridges (when the printer was 13 months, one month after the original warranty).   The printer had never been abused in some way and only moderately used.

Now waiting for my new rebuilt the machine.  Can't print, copy or scan until it happens.

Lesson: Always get the extended warranty.  You're out of luck if there is a problem any of the last 12 months.

Tags: HP Printers

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