HP OfficeJet Pro 8620: RDP 8620 Officejet prints strange lines
I tried to find an answer to this for almost a month.
We have a HP Officejet Pro 8620 and we want to be able to print from a remote computer to ours. The printer is shared. We'll call the local computer pc1 and the computer remote pc2. PC1 remotes in pc2 using a standard Windows 7 Remote Desktop connection. PC1 sharing their printer with pc2 by redirect. the sharing of each resource to which is connected to it. PC1 is trying to print, and then waits. The printer that is connected to the pc1 via USB cable gives us a message that looks like this of course is not what we want when we try to print an Excel worksheet. No, this is not the complete document. This is the first 1/3 or the page and the rest is completely white. It almost looks like a code any. I installed the drivers on ppc1 both pc2. I tried the drivers universal instaslling. I was told that get this work 4 years ago was very easy, but I could not crack. Any advice or assistance would be greatly appreciated.
Problem has been resolved by the default driver. Has not reappeared since we have updated for the generic driver for 8600. Had to install the driver on the two machines.
Tags: HP Printers
I bought my HP Officejet Pro 8620 less than 6 months ago. It started making a grinding noise as it printed. Then he said that he is weak on cyan. Then it stopped printing because cyan has been exhausted. I bought today new cyan. I put it in and now it says "there is a problem with the printer or ink system. If the problem persists, contact HP. "I tried many suggestions for more than 2 hours. I opened the truck and looked for paper. None. When I tried to download the software, it says "something wrong with your device. Device is in an error state and cannot be reflashed because of this. Fix the problem and try again. »
I tried to use e-print but has ended up keeping the usb connection.
I can't touch the printer Panel because he is stuck on "Printer Failure" and no areas are in view to start other than turn the printer and the switch by unplugging the power cord. How to solve the problem? Thank you.
Hello! Welcome to the @PBL1 forums
I saw your post on printer failure message that you now face on your Officejet 8620. I want to suggest to look in the guide below to try a reset power and if the problem persists, please call as you would probably need a replacement printer.
Please contact our technical support at the 800-474-6836. If you do not live in the United States / Canada region, please click the link below to get help from your region number. http://WWW8.HP.com/us/en/contact-HP/WW-phone-assist.html
All the best,
At work, I have a new HP officejet pro 8620 with wireless printing functions. The office, with what I would use it is rather old and not compatible wireless outside the network working. I bought a bluetooth device and installed on my desk, thinking I could get the printer to recognize this. No go. The printer (also installed on my desktop) recognizes the WiFi here but not the bluetooth on the desktop and is not on the same network as the desktop computer.
The printer did not join the same network as the desktop computer. The Office cannot access the network that can access the wireless printer.
I thought (wrongly?) that the bluetooth device would work to create a network between these two singular. Help?
Is the printer close enough that you could connect with USB? The 8620 Officejet Pro is not compatible Bluetooth.
When I first installed this printer about 2 months ago I had a program on my computer that all I had to do was click on scan, difficulty settings, and then select scan and it should scan. Somehow, I don't have this option anymore. I want to be able to sit at my desk and control the scan from there. What should I do?
Thanks for posting on the HP Forums!
I would be more then happy to help you with regard to the analysis of the computer. The program you are talking about seems much analysis of the HP. The first thing I recommend is to search the Windows 8 for HP Scan computer. The best way to do this is to open your Start Menu and start typing the HP scanning. The computer will automatically find it and it should appear as the first option. Open it and see if you can start a new search.
If this does not happen and HP Scan is not the case in sight so I recommend you to uninstall the HP software. Once the uninstall is complete, it would be wise to perform a cleanup of the computer disk. A disk cleanup will improve the performance of the computer and remove the temporary files that may cause problems during the installation of the software. Once disk cleanup you must restart the computer and reinstall the HP software. The software that you re - install will include scanning HP.
To uninstall the HP software, click here: uninstall the HP software
To perform a disk cleanup, click here: perform a disk cleanup
To download the HP software, click here: HP Officejet Pro 8620 full feature software and drivers
If you please, after back and let me know how everything goes
I have an Officejet Pro 8620. Just bought two months ago and everything was fine. I scanned just, however, an element through the feeder and it has a verticle black line subject to halfway, going down the whole page. What can I do to fix this? This is not the case again using the dish.
The question that you see is caused by a small spec on the glass of the scanner ADF, thin glass just left of the main bed. Clean this area as on the solution three of the document here.
I found that shining flaslight parallel to the glass of the ADF can highlight the spec, it may be difficult to see.
I'm trying to use my hp pro 8620 office jet to print from microsoft word 2010 #9 envelopes for a project to raise funds for the non-profit I work. I get an error that says the difference in size of paper because even if I get a custom default to #10 envelopes paper size. Is it possible to substitute the paper size mismatch error printing anyway?
Hi akilpatand thanks for getting back to me!
The #9 envelope does not appear in the specifications for a type of paper supported. Supported envelopes are #10, Monarch and 5.5 bars.
I would, however, use this document as a workaround:
Please hold me!
I am trying to print from Android (SAMSUNG S7) wireless connected HP 8620 and inconsistent - sometimes works, sometimes not. Have installed HP Print Service Plugin and it is on.
When it doesn't give - error message "unable to change settings. Try again. »
All the solutions forum?
After you download the plugin, make sure to enable it in your settings. Also try to use the hp eprint app to see if that helps.
Several times now, my printer prints sheet Fax connects during the night. I have not hooked to a phone line, or use the fax machine. It prints 40 to 50 pages of newspapers only fax sheet at a time using usually upward all the paper in the tray. It happens always in the night. Is there some features need me to disable this option? Any help is appreciated.
I see by your post that the printer automatically prints a log of faxes. I would like to help you today. If this helps you to find a solution, please click on the button "" accept as Solution"" down below this message. If you want to say thanks for my effort to help, click on the 'Thumbs Up' to give me a Kudos.
I checked the manual, for this model I don't see anyway to change the fax log. You must manually select the menu to print it. I also checked our laboratory model and could not find the settings to disable this feature.
I want to erase on the log of faxes, which should already be empty because the printer is not used for faxing.
1. in the Control Panel printer displays, touch and drag your finger across the screen, then
2. press on the configuration of the fax and then tap Tools Fax.
3. press on the clear fax log.
If you are setup for ePrint, it may be a sender who sends faxes over newspaper. To know for sure, I would say to set up the account to only allow that shippers. Go to hpconnected.com, click on devices, next to your name of the printer, select settings, then select admitted only shippers. (you can add senders individually) Test this out for a few days to see if it was the cause of this.
I would say for updating the firmware of the printer, to see if that can help you if the problem persists. OJP8620_R1502A.zip
Please let me know the results. Good day! Thank you.
I get the above error when you try to set the default printer. The printer prints in most of my programs, but not in Excel 365. It will print leave either IE or Chrome. New software is on. Ideas please
Try to change the default printer value in the registry key and check if it helps.
Registry warning: Important this section, method, or task contains steps that tell you how to modify the registry. However, serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click on the number below to view the article in the Microsoft Knowledge Base: 322756
(a) click Start.
(b) type regedit in start it search and click on Enter.
(c) navigate to the following location.
(d) in the right-hand column, you will find a key device, replace the value with the name of your printer.
(e) it is for example in the format: "HP LaserJet 4250 PCL6, winspool, Ne03:
(f) right click on the value and click Rename, change your printer name.
When I scan documents using the ADF, I get a black line at the bottom of each page (only the right side of the book). I tried to clean than the small scanning area - but I still get the black line - any idea how to get rid of him?
You can download a sample scan pages virgins og here: https://files.secureserver.net/0s4RbMeFgHa3lX
I just wanted you to day.
After replacing the printer OfficeJet Pro unit 8620 3 times (when having tried 4) and I tried a HP Officejet Pro 276dw with the same problem, I ended up cancelling my order and get my money back.
I followed the solution given on 03/06/16 to remove anything inside the slot of tiny glass. I still have the black line. Is there anything else I can do? The glass can be removed for cleaning?
Thanks for any help.
The spec is likely on the top of the glass in the ADF, if on the underside, it would be out of focus. I suggest a few things:
- Use flashlight strong held almost parallel to the surface, it can highlight the area that must be cleaned. Even a very small spec in the wrong place can cause a line on the output.
- Copy a blank page through the ADF using 1-> 1 setting... Now take the technique from the output tray and turn it 90 degrees to the left and place the sheet on the glass flat. The line on the sheet will closely point to the area that must be cleaned thoroughly.
I'm unable to print on my HP Officejet Pro 8600. It will not print wireless so I wired with an ethernet cable. Printer says offline. What to do next? Help, please!
Finally got it working today. My son-in-law the fixed. He said, he said offline, because the network was not see an IP address from the wireless printer. Basically, he opened the printer HP Officejet Pro 8600 dialog box and clicked on add a printer and re-installed. Thanks a lot for your help. I hope this can help someone else in the future.
I have problems with my 8620. When printing, it starts then print environment, made a break of about 10-15 seconds, then continues to print, then paused before concluding. It produced intermittently, but at least 80% of the time. The size of the file is usually 1 pdf of the text. I also run Quickbooks and it stops printing 1 check. I have the normal print quality, the document on plain paper. I have the printer plugged directly into a wall outlet, and there is no difference.
I had HP Chat support watch and they have loaded different drivers, renamed 8620 drivers and that fixed the problem of the break, however, then, when I printed out the controls, the alignment of the page has 1/2 line and my checks were not print correctly.
I uninstalled the drivers and returned to those that I got with the printer on the DVD. That fixed the printing of cheque issue, but the printer still paused Mid-page print
Thanks in advance for your advice.
My problem has been resolved with the help of HP cat. Rather than change the print settings, the person changed the port settings. Everything works fine now.
We have a new OfficeJet 8620 Pro that we have just set up in a remote office. The user connects via rdp and vpn to another office in our network. When we connect it cannot print. I installed the drivers on the local destination computer. The printer prints from two computers as well. "Through RDP the print job is sent to the computer local and drtops but I get an error Windows 372, printing Service:"
The Remote Desktop redirected Printer Doc document, held by xxx, failed to print on printer HP Officejet Pro 8620. Try printing the document again, or restart the print spooler.
Data type: RAW. Spool file size in bytes: 285662. Number of bytes printed: 131072. Total number of pages in the document: 1. number of pages printed: 0. Client computer: \\LOCAL_PC. Error code Win32 returned by the print processor: 2147500037. Unspecified error
I tried to uninstall and reinstall the drivers and the printer on the computer the remote and that has not worked. I found this: http://h20195.www2.hp.com/v2/GetDocument.aspx?docname=4aa0-8465enw&404m=secure-erc
It seems to imply that the 8600 series need another type of driver but I can't find the driver that he needs.
Any help would be appreciated.
You can resolve this problem by installing the driver Laserjet 6980 on your print server as an additional driver for your printer.
I bought a HP Officejet Pro 8620 and connect 2 computers via a wireless connection with the latest driver.
In the first computer (windows 7) I can print without any problem
On the second one (windows 8), when I try to print, I can see in the windows printer spooler file that I'm going to print. The file is sent to the printer, without error, BUT nothing happens.
I already tried reinstalling the drivers, restart the computer, the printer. I tried to connect to a wired network. It still does not. It's very weird but I got no error, just does not print. I thought that the printer does not work, but on the second computer I can print.
Thank you for your advice
Please download and run the HP print and Scan Doctor www.hp.com/go/tools
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