HP Officejet Pro 8620 - repeated failure printer

Similar Questions

• HP Officejet Pro 8620 does not print, but the document is sent to the printer without error

  I bought a HP Officejet Pro 8620 and connect 2 computers via a wireless connection with the latest driver.
  In the first computer (windows 7) I can print without any problem
  On the second one (windows 8), when I try to print, I can see in the windows printer spooler file that I'm going to print. The file is sent to the printer, without error, BUT nothing happens.
  I already tried reinstalling the drivers, restart the computer, the printer. I tried to connect to a wired network. It still does not. It's very weird but I got no error, just does not print. I thought that the printer does not work, but on the second computer I can print.
  Thank you for your advice

  Hello

  Please download and run the HP print and Scan Doctor www.hp.com/go/tools

• New OfficeJet Pro 8620 does not print PDF files

  I have a brand new 8620 and I use Windows 7. My printer prints a few PDFs but not most other PDF documents. I am using Acrobat Reader XI. The printer will print from MS Office.

  HELP, please!

  Hello! Welcome to the @lmel forums

  I have a few ideas that come to mind, I read the issue you're having with printing of PDF files. They are here!

  1. try to resave the PDF files that do not print and then try printing again.

  2. update of Adobe:

  Select help - search for updates. If a new update is available, it installs automatically.
  Once installed, you can restart a computer.
  Then try to print the PDF file.
  
  http://helpx.Adobe.com/Acrobat/KB/troubleshoot-PDF-printing-Acrobat-Reader.html

  3. run the print and scan the doctor. This diagnostic tool will check for all conflicts that may be causing the problem. The tool will show you a report at the end. If there is a problem that the tool could not fix, you will notice it in the results.

  4. uninstalling the printer software

  Restart the PC

  Reinstall the printer: HP Officejet Pro 8620 e-all-in-One Printer series full feature software and drivers

  That should do the trick! Keep me abreast of the results!

  Have a great Wednesday

• HP Officejet Pro 8620: Selection easy printing on tray 1 or 2

  We have an Officejet Pro 8620 with extra paper tray. Tray 1 for Virgin paper, tray 2 for the paper with the logo of the company.

  Now, when we want to print to tray 2, we reject Tray 1, whereas, after a few attempts the software switches to tray 2 and printing begins.

  It is possible, before printing, to change the setting in the software, select printing for tray 2. But it's pretty heavy.

  We want an easy way to select printing for Tray 1 or the tiroir2. For example, as seen in other environments, so that we can choose to print on:

  -HP Officejet Pro 8620 (Tray 1) or

  -HP Officejet Pro 8620 (tray 2)

  This could be seen as a separate printers. How can we achieve this?

  Change the setting every time, is not a good option. In addition, we have other software that we want to configure so that they automatically print to the correct bin.

  Thank you!

  Hello @Sing020,

  Welcome to the Forums of HP Support!
  
  I would like to help you today with the addition of two copies of your HP Officejet Pro 8620 e-all-in-one printer to your Windows 7 computer to make impression on tray 1 and 2 of the State Bar an easier process for you. Can I please you follow the steps below.

  1. click on the Start menu

  2. Select devices and printers

  3. in the devices folder and printers, you should see your printer HP Officejet 8620 installation

  • Before you continue, we must determine how your printer is connected. If you have a printer Wireless HP Officejet 8620, on the front panel of your printer, tap the Setup button.  Select Network Configuration. Select the wireless settings. Touch Wireless details. Make a note of the IP address.
  • If you have the cable plugged USB printer please right click on the HP Officejet 8620 under the printers and devices folder and click on printer properties. Click the Ports Look under the list of Ports for the port selected for your printer. There should be a check mark next to one of the USB ports. If you move your mouse over the Port is expected to show you the full name (USB 0001, 0002 USB, USB 0003, etc.). Note the number of USB Port.

  4. then right click on the HP Officejet 8620 which shows currently installed on your computer. Left click on Printing Preferences.

  5. on the paper/quality tab, select the paper sizeand tray (Tray 1) .

  6. click on apply and OK

  7. right click on the HP Officejet 8620 last once and click on Printing Preferences. On the general tab, you should be able to add (Tray 1) at the end of the name of your printer.

  8. click apply and then OK to save the changes.

  9. now, must be added in the second copy of your printer. Please close devices and printers for a moment.

  10. click on the Start menu

  11. in "search programs and files" box located just above start type % temp % and press enter on your keyboard

  12. when the Temp folder opens, select Ctrl + A at the same time on your keyboard. Everything in this folder will highlight now.

  13. Select the "delete" button on your keyboard. The Temp folder contains the temporary internet files. None of the actual files or folders on your computer will be affected by deleting Temp files. A Temp file should you will automatically get the pop up to 'jump' this point.

  14. close the Temp folder when it is empty

  15. right-click the recycling bin on your desktop and select empty recycling bin

  16. click here to download the driver Officejet 8620

  17. when the download is complete extraction will occur and may open an install window. If an installation window opens, Please close it.

  18. click on the Start menu

  19. in the box "search programs and files" type folder and press enter

  20. when the Temp folder opens, find the file 7z. Click once 7z folder to open it , it

  21. at the top of the page, you will see the path to the file. It should show something like: Local C - users - AppData - Local - Temp-7z drive... Left click on the right side of this bar of the file path. All that will now highlight in the path of the file. Right-click on the path of the file to highlight then copy it.

  22. close the Temp folder

  23. click on the Start menu

  24 click on devices and printers

  25 click on Add a printer in the top

  26. click Add a local printer and click Next

  27. click on use an existing Port. Click the menu drop down and choose the exact same port that your HP's Officejet 8620 at current address is installed on. Press Next.

  28. If you are brought to a list of manufacturers and Printers, click disk , at the bottom right. Right click on the bar of path of file in the window "install from disk" and "Paste" in the path of the file we copied previously

  29 press on Next to complete the process of adding

  30. Once you are taken back to the devices window and normal printers, you should see two copies of your installed HP Officejet. If you see only a single copy, your computer can be grouped under the same icon. Make a right click on the HP Officejet see you and now need arrows next to the options (options print, the print properties, etc.). If you click on the arrows, you will see two copies of your printer.

  

  31. right click on the HP Officejet 8620 we set up for tray 2

  32. left click on Printing Preferences

  33. click the paper/quality tab

  34 select the paper in tray 2 trayand set the paper size

  35. click on apply and OK

  36. you can right click on your HP Officejet one more time and select printer properties.

  37. rename this copy to HP Officejet 8620 (tray 2)

  38. click on apply and OK

  Now when you try to print, when you select the file and print , you'll see a Tray 1 and a copy of your HP Officejet tray 2 . Simply choose the copy that corresponds to the status bar you want to print from.

  Please let me know if the steps I have provided to resolve your problem. It may seem like there are a lot of steps, but it's really an easy process. I wanted to give you as much detail as possible for scenarios that may occur. Good luck!

• OfficeJet Pro 8620:2 - back printing on HP 8620

  I use HP Officejet Pro on Mac OS X Yosemite 10.10.5 8620. It seems that 2 sides print has stopped working for some applications. It was working fine before. I tried to print from a Web site and selected 'double-sided' but impressions are released in the form of separate pages. I tried for a PDF with the same thing happens. I printed from InDesign (CS5) and it worked fine 2 faces. What happened and how can I run constantly? Thank you

  Hey @StudioJ,

  Welcome to the Forums of HP Support!

  I understand that you have some problems with the printing of your Mac OS x 10.10 machine to your Officejet Pro 8620 e-all-in-one printer. I can help you with that.

  To start, make sure that the printer is plugged directly into a wall outlet, not a surge protector. Once done:

  1. If your printer is connected to your Mac via a USB cable, remove it.
  2. Click on your Apple icon, system preferences and printers and Scanners.
  3. Hold down the CTRL key and click the icon of your printer on the left.
  4. Click on reset printing system.
  5. Open Applications, utility and disk utility.
  6. Click "Macintosh HD" on the left.
  7. Click on verify disk permissions. This should take about 10 minutes.
  8. Click on repair disk permissions. This should take about 10 minutes.
  9. Restart your Mac.

  Now, if you removed the USB cable, plug it. Otherwise:

  1. Click on your Apple icon, system preferences and printers and Scanners.
  2. Click on the button "+" at the bottom left.
  3. Select your printer from the list.
  4. Click the check box next to and select your printer from the list.
  5. Click on Add.

  Please let me know if the results after following the above. If you are able to print double-sided, please click on accept solution. If you appreciate my help, please click on the thumbs up icon. The two icons are below this post.

• OfficeJt Pro 8620: OfficeJet pro 8620 does not print

  My new 8620 habit simply printed.

  Scan and these images successfully appears on the laptop.  Wireless connection is strong and recognized.  can print from 2 different iPhones, but nothing of the laptop.

  Print Manager and HP Web site so tell me the printer is online and ready, and is the default printer recognized and there is no problem with the printer.

  Same printing page Web HP EWS but nothing else of the laptop may print

  Running HP Print & Scan Dr. (about 4 times) and the test page does not print, but I can print the internal test page.  Then say it is a software problem and uninstall.

  Have uninstalled and reinstalled twice, completely deleted printer off, unplugged, ALL but nothing doesn't make this stupid boring piece of manure impression

  Not sure whether I'm under Windows 10 32 or 64 bits.  Remember exactly where to find this info.

  Urgent need help I have work to do.

  Thank you

  Hello

  Thank you for using the HP forum.

  Have you tried to install the HP printer software?

  You can download and install the software FULL of HP printing features to win 10 (32/64-bit):

  http://support.HP.com/us-en/drivers/selfservice/HP-OfficeJet-Pro-8620-e-all-in-one-printer-series/5367611/model/5367613#Z7_3054ICK0K8UDA0AQC11TA930C7

  Once you have downloaded and installed the software, FULL of features, you will be able to print and scan.

  Let us know if it works and what are the errors that you see.

  We recommend that you uninstall before reinstalling the previous software.

  Hope that helps.

• OfficeJet Pro 8620: Does not print color

  My 8620 Pro Offoce prints only in black except when I print a test page. I have a Mac running OS X El Capitan. I have updated the drivers so that changed with hp ink cartridges ink cartridges. I can't understand why nothing prints in color. Can anyone help?

  Welcome to the HP community @Walt_1,

  I wanted to tender hand to try to help with the problem you are having with your Mac running 10.11 does not print black when you use your Officejet 8620. As the test print black pages, we know that the printer itself works fine, and the problem is software partner. Here are some steps I suggest for you to try.

  • Reset the printing system
  • Restart the Mac.
  • Click on this link, download and run the HP Easy Start to install the printer.
  • In addition, to download this driver: HP v3.1 for OS X printer drivers.
  • Try to print from a few different programs from your Mac to test printing.

  Let me know the results if you please!

  Testify of my answer by hitting the thumbs to the top slot

  Click on the button "Accept as Solution" if I helped you reach a solution.
  

  Good luck, I hope this information helps

• All-in-one Officejet Pro 8620: hesitation in printing final page

  Just bought this printer and it works fine except for perhaps as long as 10 seconds in the middle of the last page of a multiple page print job stop.  I had several HP printers over the years and have never had this before.  Generally, the pages just well rip out all the way to the end, but it's very annoying.  It's just a feature of the machine, or can I do something?

  Thanks for your advice.

  DC

  Thanks for the tips.  It IS Wi - fi so it might be the issue.  So it goes.

  Take care.

  DC

• OfficeJet Pro 8620: Cannot download printing software

  I just downloaded the HP Easy Start software for my printer on HP web site without problem.  Running the software to set up my printer it starts to download the crucial software.  After downloading for a while, it displays the following error message, "cannot install the software.  Cannot download the software.  Check your network connection and then try again. »

  

  This message has initially started after 6MB were downloaded.  However, whenever I hit OK and the download began immediately to treat once again, the number of MB are needed until the message occurs an increase slightly.  It seems to increase by 1 MB, whenever I have reprocessed the download.

  There is no apparent problem with my connection to the network.  All other programs and devices connect to the network without problem.  I'm operating a 27-inch iMAC late 2014 with 4 GHz Intel Core i7 processors and 32 GB of DDR3 memory.  The OS is El Capitan Version 10.11.1.  My router is a Capsule 3 TB.

  Hello

  Try to install the software via Software Update as follows:

  http://support.HP.com/us-en/document/c04510394/

  Then, install the HP Easy Scan application below:

  https://iTunes.Apple.com/us/app/HP-easy-scan/id967004861?MT=12

  Please let me know the results, the steps above provide all the features, exactly as does HP Easy Start.

  Shlomi

• OfficeJet Pro 8620 will not print duplex

  I use an iMac and OS X v10.10. I can print duplex when I'm on the web using Safari, but when I'm offline and want to print from Acrobat, Word, or Excel, I can't - there is no option for double-sided printing in the print dialog box. What gives?

  Hello
  Please follow the steps below to automatically print double-sided print jobs:

  Open the file used to print, and then click the file menu and select print. The print window is displayed.
  NOTE: The print window might be minimized. Click Show details to see all the available parameters.

  Open Adobe Reader print dialog box, then click the printer... button. the complete system shown print screen will allow other parameters such as printing duplex, bureau skip this step...

  Click on the area of selection below, listed as the name of the program (e.g. TextEdit)
  Will appear as Copies & Pages within Microsoft Office applications.

  Select layout from the drop-down.

  Set the duplex option as the binding edge (Portrait) Long or short edge (landscape) bond.

  You can save the settings for later use by clicking preset > save current settings as preset. By default, a used preset will remain until another preset will be used.

  Kind regards
  Shlomi

• OfficeJet pro 8620: Wireless officejet pro 8620 Bluetooth printing

  At work, I have a new HP officejet pro 8620 with wireless printing functions.  The office, with what I would use it is rather old and not compatible wireless outside the network working.  I bought a bluetooth device and installed on my desk, thinking I could get the printer to recognize this.  No go.  The printer (also installed on my desktop) recognizes the WiFi here but not the bluetooth on the desktop and is not on the same network as the desktop computer.

  The printer did not join the same network as the desktop computer.  The Office cannot access the network that can access the wireless printer.

  I thought (wrongly?) that the bluetooth device would work to create a network between these two singular.  Help?

  Is the printer close enough that you could connect with USB?  The 8620 Officejet Pro is not compatible Bluetooth.

• Officejet Pro 8620 printing problem

  I am trying to print a document of 26 pages, double sided on my new printer officejet pro 8620. It prints a page aside 26-20 double ok and part prints then stops of 19 page. My windows o/s 8.1. Anyone has a solution. Thank you

  Hi Roger41,

  Welcome to the HP Forums!

  I see that you try to print a document duplex of the 26 page with your HP Officejet pro 8620, and he stops on page 19. I'm happy to help you with this printing problem!

  To get help, I'll need to know:

  1. If the printer is connected, USB, Ethernet, or wireless.
  2. If the power cable is connected to a surge protector, or directly to a wall outlet. Questions when it is connected to an uninterruptible power supply/Strip/surge protector power. This is true for printers and ink jet.

  In the meantime, please try the HP print and Scan Doctorand let me know what happens!

  I hope to hear from you and have a nice day!

• OfficeJet Pro 8620: Can the 8620 Pro Officejet print 2 sides legal?

  The question is in the subject line. The specifications of the officejet pro 8620 indicate duplex printing functions, but is able to print double-sided legal (8.5 x 14) as well as the standard 8.5 x 11?

  I've already printed double-sided with an 8.5 x 11 sheet of paper, but still to face a compatibility error when you attempt to print both sides of a sheet of legal paper size (which I use quite often). Can this printer, printing of 8620 officejet front and back of a sheet of legal (8.5 x 14) paper?

  I tried to print one side first, and then put the paper in the tray to print the other side and the results have been frustrating to say the least. Some leaves will turn out fine, but sometimes the printer (which is only a few days out of the box) will take several sheets of paper (up to 5 simultaneously) and spread them just enough to ruin every one of them.

  Suggestions?

  The 8620 cannot print 11 x 14 in duplex mode.

  Also check the firmware 8620, FDP1CN1502AR is the current with an update "improved reliability in the paper path.

• OfficeJet Pro 8620: Officejet pro 8620 will not be printed by RDP

  We have a new OfficeJet 8620 Pro that we have just set up in a remote office. The user connects via rdp and vpn to another office in our network. When we connect it cannot print. I installed the drivers on the local destination computer. The printer prints from two computers as well. "Through RDP the print job is sent to the computer local and drtops but I get an error Windows 372, printing Service:"

  The Remote Desktop redirected Printer Doc document, held by xxx, failed to print on printer HP Officejet Pro 8620. Try printing the document again, or restart the print spooler.

  Data type: RAW. Spool file size in bytes: 285662. Number of bytes printed: 131072. Total number of pages in the document: 1. number of pages printed: 0. Client computer: \\LOCAL_PC. Error code Win32 returned by the print processor: 2147500037. Unspecified error

  I tried to uninstall and reinstall the drivers and the printer on the computer the remote and that has not worked. I found this: http://h20195.www2.hp.com/v2/GetDocument.aspx?docname=4aa0-8465enw&404m=secure-erc

  It seems to imply that the 8600 series need another type of driver but I can't find the driver that he needs.

  Any help would be appreciated.

  You can resolve this problem by installing the driver Laserjet 6980 on your print server as an additional driver for your printer.

• HP Officejet Pro 8620 and Windows 64 bit 8.1

  A week ago, I bought a HP Officejet Pro 8620, but the printer never worked. It can scan and copy, but no impression at all. I tried uninstalling, reinstalling the software also using HP printer Installation Wizard. I also tried printing HP and doctor Scan, but nothing worked. It prints even an HP print test page and scan doctor, but she does not Windows print. In fact, when I tried to check the printer properties in windows and start a test where page, a message that it is not possible to print because of the driver is not correct in suggesting to ask HP a good pilot. Can I ask you... the printer driver is not compatible with 8.1 64-bit windows? And if so, why do you sell saying it's compatible? And why don't release you a new driver?

  Hi there is Andel,

  Please come back to me

  Notepad will print with the firewall disabled or active. That's good news.

  I'm curious to know if you try to print from a specific program that is not printing, or y at - it print a lot of programs do not? Have what programs you tried? (Microsoft Word 2010 for example)

  You can also try to configure the firewall settings to allow the printer. Who can help.

  How to change the firewall settings

  Another idea would be to create a new account of a user with administrator privileges. It may be a problem with one of the accounts if it does not print.

  Good luck, I would like to know how it goes