HP officejet pro 8620: trouble with 8.1 to Windows and hp officejet 8620

Hi, we installed a new printer hp Officejet Pro 8620.

We installed the complete package on a Windows 8.1 machine.

Everything seemed fine, but suddenly our machine is not capable of printing on certain circumstances:

-It cannot print from:

(a) the notebook: error message "incorrect parameter".

(b) office: Word, Excel, etc. not error, but she simply does not print

(c) adobe Acrobat: no error, but it simply does not print

(d) the configuration of the printer print test: error

but it CAN print from:

(a) assistant of hp, hp print scan and doctor printer (hp software)

(b) hp AiO printer remote (it's a Metro app), only PDF files

(c) Internet Explorer, Google Chrome, etc...

We tried to reinstall without success. It seems that it is something wrong with the driver and office, applications ideas? Anyone with the same problem?

Best,

K

Finally, we used the solution proposed on:

http://h30434.www3.HP.com/T5/printer-networking-and-wireless/is-Windows-8-1-and-HP-8620-compatible/TD-p/4099680

The trick is for 8600 driver must be downloaded and installed before the change. 8600 drivers included with 8.1 do not work.

We will wait for the 8620 new drivers that might resolve this issue. In the meantime, we can print with 8600 drivers and scan with 8620 drivers.

Best,

JM

Tags: HP Printers

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  • OfficeJet Pro 8620: problem with ink

    Hello. I have nothing else to the HP printers used in my life using the computer - more than 25 years! I bought a new Officejet Pro 8620 2 years. I also bought cartridges refilled at the same time as my father died and I would need to use the printer a lot. Unfortunately, I bought ink another 3 times for this printer, when printing somewhere near 100 pages ALTOGETHER since the purchase. Problem is the printer keeps saying cartridge is not HP and damaged - should replace the HP cartridges. I've NEVER had a problem before using reloaded cartridges. Why change now? Am very close to get back to using my old computer Win XP and more old HP all-in-one printer. I have 3, and none of them has NEVER given any problems.

    Looking for help on this. Have always had confidence in HP before - don't want to lose that now. Last cartridges were new HP, but still having the same problems. Suppliers of ink have been highly evaluated with excellent reviews. Warranty expired a year ago. Haven't had extended warranty because, as I said, never had a problem with HP printers to more than 25 years.

    In addition, cellular internet very limited - and not (!) reliable. 50 miles of the city.

    Yes, I learned a LOT over the weekend. First of all, I ordered a few inkplicity.com ink. Am curious about their ink, with their 1 year warranty. Shortly after ordering, I contacted Fuzoo, who then asked me to photograph both sides of the chip. I had no idea of the chip was removable. And actually, I see on the YoYoInk cartridges that the chip is glued in place. Then, I saw a few chips ink auto reset for sale online. And then began to find a lot of links and messages and articles on the chips of HP and the problems associated with them. Like my old printers were about 2000 or so, I had never met the problems associated with the current chips.

    Now, Fuzoo has graciously agreed to replace not only the Magenta faulty cartridge (which has their 'old' piece), but will send a full order before, which was black (2) and a set of color inks. Can't get much better than this! So it would seem that I'm no longer need an explanation of why this happens - it's all about HP and their need to force their customers (who FREELY CHOOSE to buy their printers) in the purchase of HP ONLY cartridges.

    It is a free country that is stuffed with capitalism. You'd be hard-pressed to get into any grocery store and NO search of generic items just alongside their counterparts in brand and usually for less money. You have car trouble? Generic (non - OEM) parts are available, as well as a lot of rooms refurbished. HP should remember their place in the grand scheme of things, or they will go the way of many other electronics companies. Trying to force customers to pay more for ink is bad. ... So this would increase the cost of the printers in the first place? Yes, probably. I was always ready to buy quality products when I could afford to, and HP printers had always been reliable but also easy to use. With this printer, I swore to the dang thing a lot more that I used it.

    Please, ch, make the message and ease up trying to railroad customers. Even us loyal customers for a long time "' will leave! Don't forget, we are customers of HP by "choice"!

    Problem is now solved. Thank you all for your comments!

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