HP Officejet Pro 8620: Unable to wireless settings

Similar Questions

• HP Officejet Pro 8620: HP Officejet Pro 8620 - problem with wireless connection w/computer

  Hi all

  I recently bought the HP Officejet Pro 8620 and I have problems connecting with my computer.

  I used the Setup Wizard to connect the printer to the wireless network of my University, and when it's over, the blue light of connectivity remains a solid blue and the screen says it is connected, which is great. However, when I use the HP Officejet Pro 8620/software of connection instillation, I always get the message,

  "-L' the entered IP address is either incorrect, or it is another wireless network that has the same name as your network." Please ensure that your printer has this IP or enter the correct address below and click on search. Also, confirm that you wireless network is unique. »

  I did somehow on the printer IP address is copied 100% exactly the same with the points and the message still appears and my printer is unable to connect with my computer. As another option, it says that I can use the host name to find the printer as well. However, the same thing happens. I'll type in the name of host by number and letter by letter, and again, it does not find my printer. In addition, there is only 1 network name so I know I hit the right one. Being a student, it is very important that I get things printed off the coast, it is essential for me to solve this problem. Also, I spent a lot of money on it so I need to work properly.

  It should be easy to communicate that it gives me all the necessary information right in front of me, but as I said, it was not easy or fun experience. I don't really know how IP work addresses but I tried to use all the only thing that I can find that is relevant. From now on, I have to record everything in PDF format on my computer, send me unwanted, printing documents download them on my Galaxy Note 4, connect my phone to the printer using the wireless HP Direct on the Officejet and then finally I can print my things. Yes, it works like this, but it is also a concern and I shouldn't do that. I realize that I can't buy a USB link cable to connect my printer to my computer but I don't want to ride the 2 every time I want to print.

  (Also something to note, since I'm on WiFi from the University, I don't have access to the router of course so I don't know if this is a contributing factor in why things do not work).

  If anyone has suggestions/advice/answers on the issue, please let me know. Thank you!

  Hello @Plz_Help.

  Welcome to the Forums of HP's Support. I understand that you have a problem connecting to your computer and your printer via Wifi from the University. I would like to help.

  The only thing that really POPs, is that you use the network of universities. This can cause a lot of problems.

  Question: When you connect your computer or Note 4 on the network, should a pop-up saying you accept the terms of service? If so, this would prevent an air of challenge the printer properly connected to the network.

  If you had access to the router I would recommend checking the network connection by typing the printers IP address in a web browser. If you can access the printers webserver shipped, then, the connection is fine. If you can't you need to reset the router. Of course, you can do this.

  Also, here's something to consider: If the printer successfully on the network, everyone else on the network will have access to your printer.

  A USB connection will be the most reliable and safe way to go. Another thing, why send your rating 4 print jobs? Why not save the PDF files and connect the computer to the wireless network direct printers? In this way, you can print from your computer.

  Sorry I can't give you a solution ' to do this and it will work. You must convince the universities IT department to get things related.

• Printer Officejet Pro 8620: officejet pro 8620 failure of the wireless card

  E-all-in-one printer Officejet Pro 8620 was strange for the past few weeks - the blue light would remain solid but nothing prints not the touch screen would not respond and it would be not closed when the power button was pressed.  Now, it has gotten worse - he sees not the wireless network (other devices work well) and prints a blank page to print the report.  I ran the printing and scanning Dr, but he did that tell me that the printer cannot detect the network.  I tried to reset to the default factory settings wireless, but it still does not detect the network.  I think that the wireless card is not (it is exactly one year and two weeks since I bought it).

  Is there a way to confirm my suspicions?  Is there anything else that might be causing these problems?  If so, how to replace the wireless card?  I worked with electronic equipment for years and I'm very comfortable, replacement of parts and components of computer devices.

  I did the factory reset and went through the installation procedure as directed.  The printer still can't find wireless network and print report still produces just a white sheet.

  I'll contact the HP Support

• OfficeJet Pro 8620: HP Officejet Pro wireless network

  The printer when turned on, will have an open network, HP-Print-20-Officejet Pro 8620, even with the wireless turned off and connected ethernet cable. Through the HP Wizard and you are looking to set up the wireless, cannot find anything, because the wireless is turned off and that the cable is connected. The only way to cut the transmission network is power off. It interferes with other devices and is very troublsome. How do I turn it off.

  Hello

  On the printer control panel, press the HP direct wireless icon () and off HP wireless Direct. to turn off the broadcast of the printer wireless.

  Shlomi

• OfficeJet pro 8620: Wireless officejet pro 8620 Bluetooth printing

  At work, I have a new HP officejet pro 8620 with wireless printing functions.  The office, with what I would use it is rather old and not compatible wireless outside the network working.  I bought a bluetooth device and installed on my desk, thinking I could get the printer to recognize this.  No go.  The printer (also installed on my desktop) recognizes the WiFi here but not the bluetooth on the desktop and is not on the same network as the desktop computer.

  The printer did not join the same network as the desktop computer.  The Office cannot access the network that can access the wireless printer.

  I thought (wrongly?) that the bluetooth device would work to create a network between these two singular.  Help?

  Is the printer close enough that you could connect with USB?  The 8620 Officejet Pro is not compatible Bluetooth.

• Country/language printer Officejet Pro 8620 settings - how to change the language to English?

  Country/language printer Officejet Pro 8620 settings - how tdo Ichange the language to English? Thank you! Paul

  Hello

  Thank you for using the HP forum.

  1. go in the Panel controls the printer you

  2. slide to the left and select Setup (the gear icon)

  3. Select Configuration of the printer (in the first line of the menu)

  4. the language is the second line on the list of lists of "printer setup".

  Hope that helps!

• HP OfficeJet Pro 8620 color wireless Photo printer with Scanner, copier and fax machine (A7F65A #B1H)

  I want to buy HP printer OfficeJet Pro 8620 wireless color Photo with Scanner, copier and fax machine (A7F65A #B1H), but I want to know if the product can use photo cards to print photos. The product also allows to print normal word documents? Thanks to an expected answer.

  Chima.

  Hello

  First of all, it's a printer and Yes it can print Word documents, it can print photos on photo paper.

  Kind regards.

• HP Officejet Pro 8620: HP Officejet Pro 8620 can't find BT router hub

  Hello

  I'm trying to implement the wireless on my new HP Officejet Pro 8620. I just need to link with my BT wireless router but when I run the wireless Assistant is that it does not find the name of the wireless network while my mac and iphone have no problem doing.  If I manually enter network name it says ' network name cannot be found. Contact your administrator or the person who set up the network '. Any ideas?

  Thank you very much

  Hi @Poppy123,

  Welcome to the Forums of HP Support!

  I see that you are unable to configure the wireless on your printer HP Officejet Pro 8620. I'd be happy to help you and don't forget to come back to this thread and check "Accept as Solution", if I have successfully helped solve you the problem. If you want to say 'Thank you' to my effort to help, click on the "thumbs up" to give me a Kudos.
   
  Looks like you are trying to connect the printer to a 5.0 GHz network. The printer cannot see or connect to the 5.0 GHz network. If you have a double router broadband, the 2.4 GHz network. The name of each network must be unique.

  • What is the model number of your router?
  • What type of encryption are you helping? HP recommends WPA/WPA 2.
  • Is updated firmware on the router?
  • Depending on the version of Windows you have, click here to find the update of the firmware of the printer.
  • Make sure you have 802.11 g active.
  • Don't hide your SSID (network name).
  • The network name is case sensitive, enter it in upper case to the printer if necessary.
  • Move the printer closer to the router if the signal is weak.

  If the problem persists, perform a factory reset on the router, reconfigure the wireless again. Before you configure the wireless to the printer, to restore the default settings of the network and do a hard reset.

  • The front panel of the printer menu, select Setup-> network-> Restore network defaults.

  Now, do a hard reset:

  • Let the printer and disconnect the printer cable and the wall socket for 60 seconds.
  • Reconnect the power cable to the output of the printer and the wall, and not a surge protector. This ensures that the printer is full on and can help this situation.
  • Make sure that the printer is connected directly to a wall outlet (do not use a bar or a surge protector). This ensures that the printer is full on and can help this situation.
  • Now, try to connect the printer wireless again.

  Please reply to this message with the result of your troubleshooting. I can't wait to hear strings attached good luck! :

• HP Officejet Pro 8620: HP 8620 found by iPhone or Mac

  My mac and my iPhone no longer find our HP Officejet Pro 8620.  Have restarted all devices.  Reset the printer to the factory settings and reconnected to the wireless home network.  Mac and printer are wireless connected to the same network.  Printer has latest version of the firmware.  Printer copies and prints the pages of test and configuration fine.

  I just can't print via AirPrint from my iPhone, or add it as a printer to my Mac. When I go into Printers/Scanners, the printer is not found... not by IP address or host name, or the other.  I have tried everything and am almost ready to go buy a non HP printer... This is the second HP finnicky, we had.  Help, please.

  In addition, we have an Airport Extreme router, if that helps at all.

  Hey @IowaMom,

  Welcome to the Forums of HP Support!

  I understand that you have some problems with the printing of your Apple devices to your Officejet Pro 8620 e-all-in-one printer. I can help you with that.

  To start, make sure that the printer is plugged directly into a wall outlet, not a surge protector. Once done, on the printer, click on the wireless icon that looks like a radio tower. Now:

  • If you see a line indicating the status: not connected, then the printer is not connected to a wireless network. Click on the gears and wireless wireless configuration settings to connect the printer to your wireless network.
  • If the IP address of the printer starts with 169.254, the printer is not get a correct IP address of your router. Contact Apple or one that is provided with the router to determine why the printer is not getting a valid IP address.
  • If the IP address of the printer starts with 172, the printer is connected to a network of comments. Contact Apple or one that provided you with the router for assistance with deactivation of the feedback network.
  • If the IP address of the printer starts with 192.168 or 10, the printer is properly connected to a wireless network. Please see below.
  • If the IP address of the printer starts with another number, your network is maintained. Contact, who has set up the support network with the printer connected to your wireless network.

  At this point, you should be able to print. If you are unable to print, the next step would be to check the printer and all the devices to ensure that the first three sets of numbers in their IP addresses match. If they match, there is a setting on the router to which the printer is having problems with. Contact Apple or the one who gave you the router and ask them to do the following:

  • Open all ports.
  • Select multicast.
  • Disable MAC filtering/MAC cloning.
  • Disable the network of comments.
  • Make sure that the router broadcasts a band of 2.4 GHz (gigahertz).

  Please let me know the results after following the above. If you are unable to resolve your problem, please click on accept solution. If you appreciate my help, please click on the thumbs up icon. The two icons are below this post.

• HP Officejet Pro 8620: Selection easy printing on tray 1 or 2

  We have an Officejet Pro 8620 with extra paper tray. Tray 1 for Virgin paper, tray 2 for the paper with the logo of the company.

  Now, when we want to print to tray 2, we reject Tray 1, whereas, after a few attempts the software switches to tray 2 and printing begins.

  It is possible, before printing, to change the setting in the software, select printing for tray 2. But it's pretty heavy.

  We want an easy way to select printing for Tray 1 or the tiroir2. For example, as seen in other environments, so that we can choose to print on:

  -HP Officejet Pro 8620 (Tray 1) or

  -HP Officejet Pro 8620 (tray 2)

  This could be seen as a separate printers. How can we achieve this?

  Change the setting every time, is not a good option. In addition, we have other software that we want to configure so that they automatically print to the correct bin.

  Thank you!

  Hello @Sing020,

  Welcome to the Forums of HP Support!
  
  I would like to help you today with the addition of two copies of your HP Officejet Pro 8620 e-all-in-one printer to your Windows 7 computer to make impression on tray 1 and 2 of the State Bar an easier process for you. Can I please you follow the steps below.

  1. click on the Start menu

  2. Select devices and printers

  3. in the devices folder and printers, you should see your printer HP Officejet 8620 installation

  • Before you continue, we must determine how your printer is connected. If you have a printer Wireless HP Officejet 8620, on the front panel of your printer, tap the Setup button.  Select Network Configuration. Select the wireless settings. Touch Wireless details. Make a note of the IP address.
  • If you have the cable plugged USB printer please right click on the HP Officejet 8620 under the printers and devices folder and click on printer properties. Click the Ports Look under the list of Ports for the port selected for your printer. There should be a check mark next to one of the USB ports. If you move your mouse over the Port is expected to show you the full name (USB 0001, 0002 USB, USB 0003, etc.). Note the number of USB Port.

  4. then right click on the HP Officejet 8620 which shows currently installed on your computer. Left click on Printing Preferences.

  5. on the paper/quality tab, select the paper sizeand tray (Tray 1) .

  6. click on apply and OK

  7. right click on the HP Officejet 8620 last once and click on Printing Preferences. On the general tab, you should be able to add (Tray 1) at the end of the name of your printer.

  8. click apply and then OK to save the changes.

  9. now, must be added in the second copy of your printer. Please close devices and printers for a moment.

  10. click on the Start menu

  11. in "search programs and files" box located just above start type % temp % and press enter on your keyboard

  12. when the Temp folder opens, select Ctrl + A at the same time on your keyboard. Everything in this folder will highlight now.

  13. Select the "delete" button on your keyboard. The Temp folder contains the temporary internet files. None of the actual files or folders on your computer will be affected by deleting Temp files. A Temp file should you will automatically get the pop up to 'jump' this point.

  14. close the Temp folder when it is empty

  15. right-click the recycling bin on your desktop and select empty recycling bin

  16. click here to download the driver Officejet 8620

  17. when the download is complete extraction will occur and may open an install window. If an installation window opens, Please close it.

  18. click on the Start menu

  19. in the box "search programs and files" type folder and press enter

  20. when the Temp folder opens, find the file 7z. Click once 7z folder to open it , it

  21. at the top of the page, you will see the path to the file. It should show something like: Local C - users - AppData - Local - Temp-7z drive... Left click on the right side of this bar of the file path. All that will now highlight in the path of the file. Right-click on the path of the file to highlight then copy it.

  22. close the Temp folder

  23. click on the Start menu

  24 click on devices and printers

  25 click on Add a printer in the top

  26. click Add a local printer and click Next

  27. click on use an existing Port. Click the menu drop down and choose the exact same port that your HP's Officejet 8620 at current address is installed on. Press Next.

  28. If you are brought to a list of manufacturers and Printers, click disk , at the bottom right. Right click on the bar of path of file in the window "install from disk" and "Paste" in the path of the file we copied previously

  29 press on Next to complete the process of adding

  30. Once you are taken back to the devices window and normal printers, you should see two copies of your installed HP Officejet. If you see only a single copy, your computer can be grouped under the same icon. Make a right click on the HP Officejet see you and now need arrows next to the options (options print, the print properties, etc.). If you click on the arrows, you will see two copies of your printer.

  

  31. right click on the HP Officejet 8620 we set up for tray 2

  32. left click on Printing Preferences

  33. click the paper/quality tab

  34 select the paper in tray 2 trayand set the paper size

  35. click on apply and OK

  36. you can right click on your HP Officejet one more time and select printer properties.

  37. rename this copy to HP Officejet 8620 (tray 2)

  38. click on apply and OK

  Now when you try to print, when you select the file and print , you'll see a Tray 1 and a copy of your HP Officejet tray 2 . Simply choose the copy that corresponds to the status bar you want to print from.

  Please let me know if the steps I have provided to resolve your problem. It may seem like there are a lot of steps, but it's really an easy process. I wanted to give you as much detail as possible for scenarios that may occur. Good luck!

• OfficeJet Pro 8620: HP OfficeJet Pro 8620 button walk / stop keep flashing

  Condition:

  My Officejet Pro 8620 is about 1 1/2 years and all of a sudden it does not. (FYI: it worked again yesterday). My printer has been connected to 3 PCs in my house wireless, there is another printer (HP LaserJet Pro M401dw) in the same room connected to wifi even. Printer is plugged directly into the outlet. No attempt to replace the cartridge or install the new firmware recently.

  Location:

  This morning, I saw the power button flashes, in an unusual way, it flickered at a rapid pace, about 3 - 4 times per second. When I try to print something, the printer has not been to see the in my list of printers, so I try to touch the screen of the printer, but nothing happened. When I pressed the power button, it stopped blinking, and the HP logo was shown on the screen with a blue bar underneath. Then it was stuck there for hours. Tried the hard reset, use the tools of the firmware, connect my printer to my pc using cable, but my printer is not displayed on my pc (it is not detected by the pc, no new feature and nothing appear in "Printers and devices" when the cable is connected to my PC).

  So I unplugged the printer from the power source and wait a few hours, then reconnect the printer to the socket. The printer has started again with the power button / stop light up and the screen showing the logo of HP with a blue bar below the logo. But this time, after a few minutes, the screen is off, all buttons blink (home, help, back, wireless & power button) at a rate (about 3 - 4 times per second) fast, and after a minute or two, home, help, "back" button and stop brighter wireless (only flashing light up), but the power button keeps blinking. All the buttons and the display do not respond, press the power button / stop is unable to turn off the printer.

  I tried all possible troubleshooting methods suggested on this forum, but nothing to solve it, I hope someone in this forum can help me with this, thanks in advance.

  Hi @DenieceNg,

  It seems that the problems are on the increase, and maybe this could be related to a hardware problem with the printer.

  Here is the document of support for the power problems - printer does not turn on.

  If these problems persist, I would contact HP Technical Support because they may have additional resources that could help lead to a solution. What you can do, is to use the following link to create yourself a file number, then call and it can help to expedite the appeal process:

  Step 1. Open the link: www.hp.com/contacthp/

  Step 2. Enter the product number or select Auto detection

  Step 3. Scroll up to "still need help? Fill out the form to select your contact options.

  Step 4. Scroll down and click on: contact HP options - click Get phone number

  File number and phone number are displayed.

  If this helps you find a solution please click the 'accept as Solution' and the 'thumbs up' buttons down below in this message.

  Thank you!

• HP OfficeJet Pro 8620: Impression of poor quality HP Officejet Pro 8620

  I had no problem printing until I went to the "HP Instant ink cartridges".  I complained and got a second set of cartridges.  But the new set has not improved the quality.

  I used to print messages from Gmail, and the text was a vivid black.  Now, it's a clear bluish gray.  Web page with text impressions smallish on them seems faded and are practically illegible.

  Virtually everything that looks like I'm stuck on the "Draft" mode

  Changed my default settings in "plain paper-best" and did all the other steps (align, cleaning print heads, etc.) with no improvement in quality.  I also downloaded once again print driver, rebooted, etc..  Paper is the same: copy paper multipurpose Boise X-9 (20 books, letter size, 92 bright).

  Help!  What should I do to get back to good quality prints?   Happy to send someone at HP 'before' (GMAIL messages) impressions printed in December, using standare HP cartridges and 'after' impressions (the same GMAIL messages now printed using HP Instant cartridges) if it would help to diagnose my problem.  Just give me a name and an address.

  MNY THANKS!

  Bad news and good news about the problem of print quality with my printer HP OfficeJet Pro 8620 Wireless all-in-One Color Inket-Scanner-copier:

  After working with two "technicians" on the chatline useful instant ink, I was opted for a printer HP imaging expert.

  We did some tests, and it was determined that I had a hardware problem.  Good news, finally understood the problem after more than a month of difficulty.

  Bad news: 8620 My was two months after the warranty.  (The printer has 14.5 months.  The warranty is 12 months).  Then, tough luck, no new printhead, ceertainly no machine replacement.

  In addition, the well-meaning test (involving a reboot) disabled the printer.  Now it doesn't work at all.

  I found myself ordering a 8620 HP remanufactured through HP imaging expert.  A bit of a discount ($100) on the price of a new machine, but more of what Amazon or Wal-Mart sells the new machine.

  Also - I bought an extended warranty ($19) to cover the machine for 3 years.

  Still not sure if the instant ink caused somehow my hardware problem. The 8620 was working perfectly until I changed the previous set of HP regular cartridges with instant ink cartridges (when the printer was 13 months, one month after the original warranty).   The printer had never been abused in some way and only moderately used.

  Now waiting for my new rebuilt the machine.  Can't print, copy or scan until it happens.

  Lesson: Always get the extended warranty.  You're out of luck if there is a problem any of the last 12 months.

• HP Officejet Pro 8620: Cannot parse after upgrade to Windows 10

  After switching to Windows 10, I found that I could not scan to my computer using a USB connection.  I ran HP print and Scan doctor and he said that everything was OK and I could actually scan a document into my computer using the "scan test" function of the program.  However, the normal scan would not work with the error msg 'connection to computer is lost.  So I uninstalled the current HP printer driver software and downloaded the recommended replacement.  The scan does not always for the same reason.  Still printing HP and Scan doctor said that everything is perfect with the scanner but now when I try to do a 'test' scan I get the message "HP Officejet Pro 8620 is not found".

  This same package worked for many other clients, so I don't feel the driver/software it is, on the contrary, I suspect that the question has something to do with the computer.  I'm always happy to do everything that I can to help if you want.

  I suggest running the tool (SFC.exe) System File Checker. If you do not know how, you can use the following link for instructions: System File Checker: run sfc/scannow & analyze its logs in Windows 10 / 8 / 7.

  Another thing we can do to help isolate the problem is to perform a WebScan.

  I made some screenshots for you that might help, I know that sometimes it is easier when you have a Visual. You will need to get the printers IP address from the front panel of the printer. You can touch the wireless network icon and view in the menu wireless settings. Take the IP address and enter the address of a browser bar.

  In the embedded Web server, click settings

  

  On the left side, click the administrator settings

  

  You will see the following message will appear, click OK

  

  You can now select continue on this site

  

  It may take a few minutes for the next page load. You might even see get a message that says: "Internal system error", if this happens please just refresh the page. (you can tap F5 on the keyboard to refresh)

  

  Once the WebScan is enabled you can click the WebScan tab above and do a scan. Please let me know if it works or not.

• OfficeJet pro 8620: iMac failing to connect

  Follow-up set upward on my mac pro computer laptop and everything of fine. It communicates as expected. I follow the same established procedure on my iMac, but it cannot connect.  The iMac is on the network, connects to another good printer, but not HP.  I rebooted the printer and iMac, but still no connection.  What should I do?

  Thank you

  Hello @PLC4265,

  Welcome to the Forums of HP Support!

  I understand that you are able to print one of your Mac to your HP Officejet Pro 8620 systems wireless e-all-in-one printer. However, your other iMac running Mac OS X 10.10 is not able to connect to your HP Officejet wireless. I would like to help you today with this problem of connectivity.

  Because we know that one of your systems works very well, I don't think that this problem is caused by a conflict of networking with the printer. On the contrary, it may a driver, security or networking with the iMac conflict. To isolate this problem and fix it, I'll make you check to see if your iMac and HP Officejet currently communicating on the network. Please follow the steps below.

  1. On the front panel of your Officejet tap installation (key)
  2. Select Network Configuration
  3. Select the wireless settings
  4. Select view wireless details
  5. Please take note of the SSID network name and IP address
  6. On your iMac, please check that your iMac is connected to the exact same name as your printer network SSID. Do not connect to networks of comments . Also avoid connecting them to 5 GHz connections. If you have a double router band it can broadcast the 5 GHz and 2 GHz. Printers are supported only through connections of 2 ghz . If you don't know how to check this, you may need to speak with your router manufacturer.
  7. Once you determine the SSID of your network is perfect, please open the internet browser on your iMac
  8. In the address bar of you please enter the IP address that brought you to the printer. Do not include the www.
  9. Search this site.
  10. A Web site for your printer should now open.
  • If a Web site for your printer does not open: This indicates that your printer and your computer do not communicate on the network.
  • If a Web site for your printer opens correctly: This indicates that your printer and your computer communicate on the network successfully. Don't you just iMac "sees" your printer when you run the installation program?

  Please reply to this message with the result of the opening of the site (browser EWS) printers using the printers IP address. I look forward to hear from you!

• HP Officejet Pro 8620 does not print, but the document is sent to the printer without error

  I bought a HP Officejet Pro 8620 and connect 2 computers via a wireless connection with the latest driver.
  In the first computer (windows 7) I can print without any problem
  On the second one (windows 8), when I try to print, I can see in the windows printer spooler file that I'm going to print. The file is sent to the printer, without error, BUT nothing happens.
  I already tried reinstalling the drivers, restart the computer, the printer. I tried to connect to a wired network. It still does not. It's very weird but I got no error, just does not print. I thought that the printer does not work, but on the second computer I can print.
  Thank you for your advice

  Hello

  Please download and run the HP print and Scan Doctor www.hp.com/go/tools