HP OfficeJet Pro 8710: 8710 Officejet Pro Maintence of software will not work

Brand new Officejet Pro 8710 replacing Officejet Pro 8600.

Installed all the software (I think) and am connected to my PC via USB Windows 10.

All functions seem to work fine - scan, copy, fax and print of the PC software.

When I open the printer software, I can't do maintenance tasks such as printing a page of diagonostics, situation report, alignment and cleaning of the print head. It is said "... impossible to print.

I discovered I can do these tasks using the EWS in the process line, but not with the PC software.

How to restore this functionality.

Thank you.

Hello @Ru3_Geep, hope you are well!

Thank you for becoming a member of the HP Forum. It's a place dynamite to get help from the community, to get suggestions and find what has worked for others.

I see that you are having problems running the HP printer assistant software maintenance. It seems that the problem with the software of the printer. Try the following steps:

These measures should do the trick, let me know the result!

See you soon

Please click on 'acceptable' on the post that solves your problem to help others to find the solution. To show gratitude for my help, please click the 'Thumbs Up icon' below!

Tags: HP Printers

Similar Questions

  • My old computer died, I used my Adobe disks for installing Adobe PRO 7, but activation will not work. How can I activate?

    My old computer died, I used my Adobe disks for installing Adobe PRO 7, but activation will not work. How can I activate?

    Hi edharaway,

    Please visit this link: Get the Code of Activation for Adobe Acrobat 7.0 Pro

    Thank you!

    Shivam

  • OfficeJet Pro L7555: Officejet Pro L7555 complete software will not add printer

    I installed the complete software of features on an Alienware laptop.  The printer is connected to my router wireless via an ethernet cable.  When I try to add the printer, the software identifies the printer, contact the printer, but after completing 50% of installation I get the big red 'X' with Setup failed failed message.  repeated tests end up with the same result.  Tried two doctor scanning and printing and Printer Setup Wizard and both recognize the printer but will not be in place.  the installation wizard cancels download immediately after the start, while the doctor print and scan refer me to the site to install full software that puts me to the square.

    In the reconstruction of the hard drive on my Alienware Laptop M11, I think I've identified the software that caused the problems.  I installed windows Basic, then immediately installed the HP Officejet software without any problems.  However, as I have installed other software I discovered that "Cyberline Youcam" software seemed to have removed the printer and a fax from my list of installed devices.  I removed the Cyberlink software and managed to reinstall printer/fax devices.  You might want to leave HP company know so that they can continue the investigation.  Thanks again for the help.

  • I had to reinstall Windows Xp Pro, the product key will not work.

    I have not changed any hardware or anything like that. I downloaded the updates of msupdates and my computer went the fritz would not do anything. I reinstalled windows xp pro from the restore disc that came with my computer. The product key is not accepted by windows to activate it. I need to know what to do. It's a Dell optiplex 2.8 gig Board and proc 2 gig of ram. Anyway when I bought.

    Hi, I am assuming that you are unable to activate your XP via internet, you can try the phone holder to turn on.

    You will be asked of the remote computer to give the support page for phone numbers.

    You will then receive a new set of numbers to activate your XP.

    If this does not work, you will be directed to a Microsoft employee. Explain your problem and if they are happy with your answer will give you an activation key.

    Slan go Foill, Paul

  • Officejet 5610 software will not work

    I am very disappointed with Hp. I was not able to get the option to scan of "solution Center" to work, because they 'upgrade' worm 13.

    The HPISCNAPP program works very well, so I have to assume that something is messed up in the code. Of course HP is not willing to shoot this very disturbed because the material is no longer under warranty.

    I am running this on a quad core AND with 12 GB of ram on windows 7 ultimate.

    While I'm here I also want to mention that I've updated the software for a photosmart 4780 the other day and the maintained installation failed because the downlaoder saves a file in the folder temp under a name then the installer has searched for the file under a different name and of course could not find. When I renamed the file to match the name of the installer was looking for her has worked well. I think it's extremely sloppy programming and work problems. Good job HP

    Allows you to be a good company, stop paying the salemen so much and start paying the helkp better

    Hello RBSailing,

    Please find the link below to download the s/w for th printer.

    OJ5610_SW .

    Select the operating system from the drop-down. Click NEXT .

    Click on Driver - software product plant.

    - HP Deskjet and Officejet full feature software and drivers.

    Run the download and follow the steps mentioned in the previous post.

    Kind regards

    Jabzi,

    Help the community by marking this post.

    Your question has been answered? Mark it as an acceptable Solution.
    See a great post? Give a Kudos!

  • Office Pro 8610: auto reply will not work

    Help, please. Ive read all the possible solutions on this post about auto answer does not, have to press on accept in order to receive faxes. I tried everything, check the fax line, changing all the distinctive rings, stop and disconnect all then restart fax always the same question, must agree to hit to receive faxes. A crossed the manual under trouble shooting and tried all of the suggestions. The phone service provider called also and still not working. I lost a lot of hours and can not lose more. ANY suggestions would be greatly appreciated.

    Try this:

    Reach:

    Advanced fax put in place

    Distinctive rings

    (change) One ring. (If it is already set to Single, then change for all the rings)

    ------------------------------------------------------------------
    Say 'Thank you' by clicking the Bravo (Thumbs up) button in the post helped you.
    Please indicate the position that solved your problem as "acceptable Solution".

  • OfficeJet 7310: Officejet 7300 series software will not install on new pc Win 7

    My Officejet 7310 networked HP software will not install on my new Dell Precision Tower 3620 running Windows 7 64 bit.

    Downloaded file is: AIO_CDB_Net_Full_Win_WW_130_141.exe

    * When you run the Setup program, two errors that have occurred having to do with the system who don't not USB capacity or equipment. (There are about 8 USB ports that work, some USB 3.0, any other USB 2.0).

    * Try with disabled firewall doesn't change anything.

    * If I'm running the original printer installation disc, it downloads the new software and I find myself in the same dead end.

    Sitting next to this machine is my (dying) old workstation Dell Precision 390 with Win 7 and operate the HP and related applications very well Solution Center with the same network printer. (The two machines work protection antivirus Malwarebytes'.)

    It sounds crazy!  Any suggestions on how to fix would be greatly appreciated.

    Hello

    Run the Setup program and comlpete extrction process.

    Once the installation dialog box appears to put an end to this window.

    In Windows Explorer, press and type % temp % fall.

    Locate the most recent installation folder, which begins with 7z (e.g. 7z1234s)

    Open the installation folder.

    Rename the file named usbready.exe in usbready1.exe

    Back a levell and run the Setup.exe file.

    Now follow the installation and check for the difference.

    Please let me know the results,

    Shlomi

  • Control Panel more HP Officejet Pro 8600 not lit and will not work

    Control Panel more HP Officejet Pro 8600 not lit and will not work. It worked except the last 4 days. I can use certain features of the computer as a scan but can not manually use Control Panel. Nothing DOES not illuminate. The power button is on but only weakly.

    Hi kwhofms,

    Please contact our technical support at the 800-474-6836. If you do not live in the United States / Canada region please click the link below to get help from your region number.

    http://www.HP.com/cgi-bin/hpsupport/index.pl

  • OfficeJet 8500 a 910 scan does not work with my Macbook Pro Snow Leopard 10.6.8

    OfficeJet 8500 a 910 scan does not work with my Macbook Pro Snow Leopard 10.6.8.  I tried to reload of apple and HP.  My drivers and software are up to date.  I tried to scan from preview, Capture and print browser.

    It worked finally.

    Why doesn't HP have updated the drivers for a Macbook Pro 10.6.8 Snow Leopard?  I couldn't find one for 10.5 or 10.6 Leopard.  I tried everything I could find. I found a note on the edge of Disussion which suggested someone try a driver for another HP printer may be similar.  I found if I used the full program for Macbook Pro 10.6 Leopard I could scan.  The fax appeared to be installed via blue tooth.  I have not faxed anything, but it has been tested during the installation of the program.  Complete program of the HP I can't print.  I loaded via Apple an another whick of printer HP Officejet 8500 A910 allows me to print.  It is the only way that I could make use of my HP printer, scanner and fax.  Crazy, but I think it works and I can put some scans and, hopefully, fax to my Macbook Pro.  I appreciate the help.  Please encourage the HP programs and drivers for my Macbook Pro Snow Leopard 10.6.8.

  • Satellite Pro 6100 video card does not work!

    I have a Satellite pro 6100, but the video card will not work!

    Toshiba sells parts of the satellite pro 6100?

    Greetz, jeroen

    Hello

    As far as I know that Toshiba doesn't sells the parts directly and you can order it by the service partner authorized in your country.

  • I installed Windows XP on my new computer (with Windows 7 PRO), but my USB does not work on Windows XP. It works fine on Windows 7

    I installed Windows XP on my new computer (with Windows 7 PRO), but my USB does not work on Windows XP. It works fine on Windows 7.

    Hello

    And much more: (XP mode requires professional, Ultimate or Enterprise).

    Get all the benefits of Windows 7 and continue to take advantage of your investments and more
    business and productivity programs that require a PC running Windows XP.

    Note: Windows XP Mode requires a download.
    http://www.Microsoft.com/Windows/Windows-7/features/Windows-XP-mode.aspx

    Windows XP mode
    http://www.Microsoft.com/Windows/Virtual-PC/Download.aspx

    Windows XP Mode is supported through Technet

    TechNet - Forums - Windows 7 virtualization
    http://social.technet.Microsoft.com/forums/en/w7itprovirt/threads

    I hope this helps.

    Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle=""><- mark="" twain="" said="" it="">

  • SideWinder pro force back will not work with the adapter.

    I recently bought a Nexxtech usb adapter for my Sidewinder force feedback pro joystick, but it does not work. It appears on the page of game controllers, but when I try to calibrate the joystick does not work correctly. For example whenever I press any button, it is said that I am pressing button 4 even if I push the throttle forward, or press any other button,

    Hi Con_30,

    1. what operating system is installed on your computer?
    2. What are the games you have installed on your computer?
    3. on which game you are facing this problem?

    Method 1:

    First of all I would say you are trying to connect the sidewinder force feedback pro joystick directly and search for the issue.

    After having tried with direct connection try with Nexxtech Usb Adapter and check again for the question.

    Method 2:

    Try a different USB jack

    Method 3:

    Try to uninstall all Usb drivers and try to update the drivers and see if the problem still occurs.

    a. open the Device Manager by clicking the Start button, click on the Control Panel, clicking system and Maintenance, and then clicking Device Manager. If you are prompted for an administrator password or a confirmation, type the password or provide confirmation.
    (b) in Device Manager, look for the device and then double-click the device name.
    c. click on the driver tab, then click on uninstall the driver and follow the instructions.

    Try to follow the link provided to update a hardware driver that is not working properly and check the question below.
    http://Windows.Microsoft.com/en-us/Windows7/update-a-driver-for-hardware-that-isn ' t-work correctly

    To get the latest drivers, you must contact your manufacturers Web site.

    Thank you, and in what concerns:
    I. Suuresh Kumar - Microsoft technical support.

    Visit our Microsoft answers feedback Forum and let us know what you think.

  • Can I do a clean install of Windows 7 Pro 64 bit on Vista Ultimate 32-bit upgrade. Installation file will not work. The error is described below.

    The XPS 730 with Intel Q9450 computer yourself running Windows 7 64 bit? The details of performance show that it is capable of 64-bit. When I try to install Windows 7 pro 64-bit upgrade, the installer will not work. I get an error that reads:
    The version of this file is not compatible with the version of Windows that you are running.

    I'm currently running Vista Ultimate 32 bit. Everything that I read on Microsoft and elsewhere says that you can go from Vista 32 bit to an operating system Windows 7 64-bit as long as you do the clean install. I'm that far away since I can't even run the installation.
    Maybe nobody knows what could be the problem?

    Hi Hal K,

    Thank you for visiting Microsoft Answers.

    If you are currently running a 32-bit version of Windows, you can only perform an upgrade to another 32-bit version of Windows. Similarly, if you run a 64-bit version of Windows, you can perform an upgrade to another 64-bit Windows version.

    If you want to move from a 32-bit version of Windows to a 64-bit version of Windows, and vice versa, you will need to back up your files and then perform a custom of the version of Windows you want to install installation.

    You can see the following link, installation and reinstallation of windows: http://windows.microsoft.com/en-us/windows7/Installing-and-reinstalling-Windows

    http://Windows.Microsoft.com/en-us/Windows7/32-bit-and-64-bit-Windows-frequently-asked-questions

    Swati K - Microsoft support technician
    Visit our Microsoft answers feedback Forum and let us know what you think.

  • MS Office 2010 Pro and my printer does not work,

    I just installed MS Office 2010 Pro and my printer does not work, I tried to print a test page for the printer, but that prints either, ask if I want to troubleshoot the printer and when I click on Yes, I get a message that there is a problem of ActiveX.  The printer will not print not any application, but it worked before installing office.
    All the apps work except in order to print it.
    I am running WinXPPro w/sp3.

    Jim K.

    Hello

    1. What is the exact error message?
    2. don't you make changes on the computer before the show?
    3. What is the brand and model of the printer?
    4. this problem occurs with all files that contain the Active X objects or specific file?

    Method 1:
    Run the fix it and check.
    http://support.Microsoft.com/mats/printing_problems/en-us

    Method 2:
    Try the steps in the link and check.
    Printer in Windows problems
    http://Windows.Microsoft.com/en-us/Windows/help/printer-problems-in-Windows

    Method 3:

    This problem occurs if the security settings for the Local computer zone are configured to prevent the ActiveX content to run.

    Important: This section, method, or task contains steps that tell you how to modify the registry. However, serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click on the number below to view the article in the Microsoft Knowledge Base: http://windows.microsoft.com/en-US/windows-vista/Back-up-the-registry : how to back up and restore the registry in Windows

    a. Click Start and run, type regedit.exe, and then click OK.

    b. expand the following registry subkey:

    HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\Zones\0

    (c) in the right pane, right-click 1200 and then click on edit.

    d. in the value data box, type 0. Then, click OK.

    e. close the registry editor.

  • OfficeJet L7680 repeat me it is out of paper and now will not work.

    OfficeJet L7680 repeat me it is out of paper and now will not work.

    Is the message of the printer or on the computer. If on the computer you have communication problem check the connection between the computer and the printer.

Maybe you are looking for

  • Satellite Pro 6100 - code beep at startup

    Hi all Just picked up a 6100 Pro of the Satellite with a few problems. It lights up, he pointed out the HARD drive and I can hear the disk activity. However, the screen remains blank and a single beep can be learned after 20 sec. White screen, as I u

  • Call LabVIEW c# DLLs

    Hello I need to use the Levenberg-Marquardt algorithm in c#. There is a VI in LabVIEW with Levenberg-Marquardt algorithm and is not able to Studio (2008). I decided to create DLLs in LabVIEW and call in c#. So I created LevenbergMarquartFit.vi and Fu

  • Update Blue ray 3D player

    Model BDP-S360 can be upgraded with the new firmware to play 3D?

  • The password is not displayed

    HelloAfter the android 5.1.1 update lollipop My password is not displayed when I write it

  • Re: How to download a trial of Adobe software?

    How can I install the trial for dreamweaver for cs6? all I can find is dreamweaver cc