HP Officejet Pro 8710: Printer not found Air

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• HP OfficeJet Pro 8710: HP OfficeJet Pro 8710 print do not tried HP Print and Scan Doctor

  Hello HP Forum,

  I'm new and have read many articles on printing does not. I had this printer yesterday and I was so excited to use it! When came home... DOH! Nothing prints not! So, I used the print and Scan doctor and that fixed it... temporarily. Now it won't print and print and scan doctor said nothing! I printed something this morning, but I saw a mistake, then I went to print it again, nothing would have uttered. I'm getting a little angry that I (May) have lost $170 on this thing.

  I could really use some help please! If not, I just lost $170 on this thing.

  My system is Windows 10 1511 Pro 64 - Bit, and the printer is USB connected.

  Thanks in advance,

  HPOJPro8710

  Edit: I just tried printing HP and Scan Doctor 4.9 once again, now it works again. But this will not last forever, I need a permanent solution.

  Edit 2: I forgot to add that I intend to leave it on all the time. It is good to do? Causing my problems?  My grandparents have their HP OfficeJet Pro 8600 24/7 for I don't know how many years! haha and they have no problem!

  I got a HP OfficeJet 4630 USB connected, and I turned off each time and printed correctly. Only had to fix once with HP print and Scan doctor.

  Hi, seems that your computer is powered off the USB ports to save energy.
  Check in the Device Manager.
  Check under USB controllers.
  Check all USB hub root.

  Select power management and ensure that:

  Allow the computer to turn off this device to save power is DISABLED.

  Use a USB cable of good quality, not more than 6 feet long.

  Connect the 8710 directly to a power outlet wall.

• HP officejet pro 8500 A910: HP officejet Pro 8500 A910 not found.

  When I click the Start scan this popup HPScan happens, however until I uninstalled and reinstalled via software CD there was an another popup that said cannot communicate with a list of things to do including unplug it 10 dry. the router etc and printer.  Which does not appear more and before that, when I printed I need to clear the province of Quebec before the printer would print: WordDoc. Now, it has nothing hanging in Quebec and fact to the printer, but I can't scan. I contacted Sitecom and done everything I can do with them. The IP address is not appear in the properties of the printer, it shows a WSD Port and not TCP/IP. WIFI summary information indicates an IP address which has been registered before the last week power issue. Since this issue, the analysis did not correctly. A month ago there is power problem and when it was all done with, as well as of Sitecom and WLR 5002-AC750 everything worked on this IP address 192.168.2.99; but now the router is not displayed it and when I try to make a connection static it will not accept this IP and indicates the reason because he's not with the router IP listing series. I even restored HP printer, etc. Sitecom said I need to contact you because of the language of the printer or something like that. Please do not forget that helped Sitecom there are a lot of things a few weeks and you have the printer works on the router etc. is not that they are unwilling to help, they are now limited to go further in the problem of scan and I can't give them an announcement IP of the printer that works with the router , but it feels so... How can I get this IP?

  Hi @newdawn,

  Welcome to the Forums of HP Support!

  I see that your HP Officejet Pro 8500 A910 printer will not communicate wirelessly on your network. I'd be happy to help you and don't forget to come back to this thread and check "Accept as Solution", if I have successfully helped solve you the problem. If you want to say 'Thank you' to my effort to help, click on the "thumbs up" to give me a Kudos.

  I understand that you attempted to assign a static IP address, but the INVESTIGATION period is to give you questions. Please the following steps to help solve the problem.

  What is the IP address of the computer?
  It starts with 192.168.2.XXX?

  • If the computer has a different IP address, such as 192.168.1.XXX. This means that the computer and the printer are on different networks.

  If so, please proceed as follows:

  • Restore the default settings of network on the printer.
  • Run the configuration wizard wireless for reconnected to the network.
  • Click here to update the firmware of the printer.

  TIPS:

  • Don't hide the SSID (network name).
  • What type of encryption are you helping? HP recommends WPA and WPA2.
  • You have a double router broadband? Make sure that the two groups were not the same network name.

  If the problem persists, you may encounter an IP address conflict. It's a good idea to assign the printer a static IP address outside your DHCP range. For example, some routers default DHCP is located between 192.168.0.100 to 192.168.0.200. So, I would use 192.168.0.232.

  To assign the static IP address, use the following steps as a guide.

  • Print a Page of Network Configuration menu of the printer front panel. Note the IP printer. IPV4 address
  • Type the IP address in the browser to bring up the SAP.
  • Choose the network tab, then wireless on the left side, and then select the IPv4 tab.
  • Select Manual IP.
  • Enter your IP address manual (192.168.0.232)
  • Enter 255.255.255.0 for the subnet mask, except if it is different.
  • Enter the IP address of your router that sits on the Network Configuration Page) for the default gateway.
  • Please, click on manual DNS server. For the preferred DNS Server Manual please enter 8.8.8.8 and the Alternate DNS Server Manual, please enter 8.8.4.4.
  • Click on apply.
  • Restart the router, the printer and the computer.
  • Test printing and scanning.

  You can try to change your WSD printer port by a Standard TCP/IP port.

  Switch your printer WSD for a by Standard TCP/IP port port To do this, you will need your current IP address printers.

  You will then want to follow these steps for the switch port:

• My HP OfficeJet Pro 8710 will not be printed in color. I use the cartridges supplied with the printer.

  I use a Mac OS X 10.6.8

  I had hoped to connect wireless, but it wasn't the priority.  What I need is a reliable printer.  I tried several times so that it can print in color, and it only seems to work when I run a test page for the printer itself.  The diagnosis page is 100% correct.

  Do not know what to do...

  V

  Grayscale is selected in the printer driver?

• OfficeJet pro 8710: new officejet pro 8710 does not print on heavy weight paper

  Just bought this printer.  It will not pick up and print paper weigh heavy, even if specifications state that this paper card stock is supported in this machine.  I see where others have had this problem and resolved with a replacement of paper with stronger Springs tray.  I don't know where to turn when technical support does not have this problem.

  OK, bad give it a try.  Is there a paper differn tray that will accomidate the heavier papers?

• OfficeJet pro K8600 prints not true black, or in B & W or color. Windows 7 64 bit

  My digital photo doesn't have a true black black & white or color printing.  The darker areas are green / grey, regardless of the quality of the paper.

  Hello CJB27,

  Welcome to the Forums of HP consumer printer.

  Maybe it's that the black ink is not used at all (the color ink is to 'create' black). To test this, you'll want to print a diagnostic page by:

  Press and hold (power button), press (cancel) button seven
  time, press (curriculum vitae) twice and release (power button).

  Once you have printing, see the following article for troubleshooting (this article is for the K7000 series, but it works well enough for this problem):

  http://support.HP.com/us-en/document/c01125346

• HP OfficeJet Pro 8600: Printer is found on the network

  The printer has been working fine for months, and today it is not accessible to the assigned IP address. No computer can print it or find, even when manually enter the IP address, even if the printer is connected (it scans to a network folder and self-diagnosis is OK for the wireless and network).

  Any suggestions welcome.

  Thank you very much

  François

  Hi François,

  Try restarting your router by unplugging its power for several seconds, then let a minute or two to start.

  Restart the printer as well and check for the difference.

  If it does not help click on the network on the printer icon, tap Settings and select Newtork default settings, then try to restart the PC and try to print again.

  Please let me know if this is useful,

  Otherwise I would like to know the exact IP address of the printer.

  Shlomi

• OfficeJet 6700 airprint "airprinter not found".

  Hello

  I bought a HP officejet 6700 which is adapted to Airprint. I connected the printer wireless to my laptop, which works very well. But when I want to print with my Ipad or Iphone 5, it does not find the printer. So I restarted the router, printer, apple devices. All software are up to date. But it still does not work

  I read on a forum that I have to turn off the printer when its on to connect the electric cable. So I did, I turned on it again and my apple machines could print! But when I restart my printer in the normal way (with the power button) the old problem is back. Printer not found air. When I plug out the electricable while the printer is turned on it will reboot, so I can print with my iphone. But I would like to simply print the printer with airprint by turing on, to not restart everything first.

  Can someone help me?

  Thank you in advance.

  Robert

  Hello robert7897.

  I understand that you saw receive AirPrint printing problems. I found an excellent document that gives you options on how to fix 'AirPrint printers No Found'.

  I'm also going to provide a YouTube video on using an HP printer Apple's AirPrint.

  Please let me know if this helps and solves your problem. If this does not resolve your problem, I would recommend you call HP technical support so they can help you with this question: worldwide Contact HP.

  Looking forward to hear from you.

  Ashley

• HP OfficeJet Pro 8710: 8710 Officejet Pro Maintence of software will not work

  Brand new Officejet Pro 8710 replacing Officejet Pro 8600.

  Installed all the software (I think) and am connected to my PC via USB Windows 10.

  All functions seem to work fine - scan, copy, fax and print of the PC software.

  When I open the printer software, I can't do maintenance tasks such as printing a page of diagonostics, situation report, alignment and cleaning of the print head. It is said "... impossible to print.

  I discovered I can do these tasks using the EWS in the process line, but not with the PC software.

  How to restore this functionality.

  Thank you.

  Hello @Ru3_Geep, hope you are well!

  Thank you for becoming a member of the HP Forum. It's a place dynamite to get help from the community, to get suggestions and find what has worked for others.

  I see that you are having problems running the HP printer assistant software maintenance. It seems that the problem with the software of the printer. Try the following steps:

  • Unplug the USB cable from the printer.
  • Go to control panel of configuration-programs and feature - select all of the HP Officejet printer entries and uninstall them.
  • Restart your computer.
  • Now, click http://ftp.hp.com/pub/softlib/software13/printers/OJ8710/OJ8710_Basicx64_1881.exe and install the printer drivers.
  • Connect the USB cable until you are prompted in the connection type window.

  These measures should do the trick, let me know the result!

  See you soon

  Please click on 'acceptable' on the post that solves your problem to help others to find the solution. To show gratitude for my help, please click the 'Thumbs Up icon' below!

• OfficeJet pro 8600: printer works fine, but the software is not

  Printer works fine.

  However, the HP support the program "HP OfficeJet Pro 8600" will not start. I can see it in the HP folder under all programs, but clicking on the program name has no effect. The program name poins to "C:\Program HP HP Officejet Pro 8600\Bin\HP Officejet Pro 8600.exe" - UDCDevicePage Start

  In addition, in devices and printers in Control Panel, the printer connected displays. By double clicking on the icon takes me to...

  

  Opening HP All - in - One Printer Remote takes me to the window right... but the printer shows offline, and the various functions (scan, fax, etc.) are not available. (As noted, the printer is currently online, and I can print correctly.

  Connection to the wireless printer.

  All these functions work fine if I call them from the physical control on the front of the printer Panel.

  I don't know if these are two separate issues, or the two aspects of the same problem.

  Any thoughts?

  Thank you.

  Hello

  Try to install the following hotfix, then try to open the HP Officejet Pro 8600 software:

  http://support.HP.com/us-en/document/c03640384

  You can see any difference?

• My HP Officejet Pro Wireless is not printing black even with a new cartridge.

  My HP Officejet Pro Wireless is not printing black even with a new cartridge.  Help!

  Hello

  Of course check that the cartridge is very savvy.

  As OEM HP is responsible for the good operation of the printer and their
  drivers provided. Check with HP support, their documentation online and
  drivers and ask in their forums.

  Good luck, you need to update or reinstall the latest driver.

  HP support/troubleshooting & drivers
  http://welcome.HP.com/country/us/en/support.html

  Contact HP
  http://welcome.HP.com/country/us/en/contact_us.html

  HP forums
  http://h30434.www3.HP.com/PSG/

  =============================================

  The main issue is probably the drivers, but these can help:

  Add or remove a printer
  http://Windows.Microsoft.com/en-us/Windows-Vista/add-or-remove-a-printer

  Solve printer problems
  http://Windows.Microsoft.com/en-us/Windows-Vista/troubleshoot-printer-problems

  Open the printer Troubleshooter
  http://Windows.Microsoft.com/en-us/Windows7/open-the-printer-Troubleshooter

  Find the manufacturer's Web site
  http://Windows.Microsoft.com/en-us/Windows-Vista/find-a-printer-manufacturers-website

  Find and install printer drivers in Windows 7
  http://Windows.Microsoft.com/en-us/Windows7/find-and-install-printer-drivers

  I hope this helps.

  Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle=""><- mark="" twain="" said="" it="">

• HP Officejet Pro 8600: Printer does not print in color

  I just got the color cartridges refilled at Costco. Now, my printer does not print in color.  I printed out a diagnosis and cartridges are showing that they are full.  The actual color of magenta is a deep rose, so I know that some of the magenta is crossing. Cyan (blue) and yellow printed black on diagnostic tests.  I know that Costco filled cartridges with the appropriate color because I can see the color on/in the cartridge.  Suggestions on what to try? I bought the printer on January 27, 2013.

  Hi @monitons,

  Welcome to the Forums of HP Support!

  I see that your HP Officejet Pro 8600 printer will print correctly since fill you the ink cartridges. I'd be happy to help you and don't forget to come back to this thread and check "Accept as Solution" if I helped successfully will solve you the problem. If you want to say 'Thank you' to my effort to help, click on the "thumbs up" to give me a Kudos.

  I understand the frustration you are experiencing.  It seems that there is a problem with the print head or ink cartridges.

  To determine the cause, I would like to use this document:

  • Fixing poor print quality

  If the problem persists, I suggest you try a new complete set of ink cartridges.

  How many times have you filled out the ink in these cartridges?

  TIP: Reloaded cartridges can stop functioning over time, if the nozzle one chip or ink is damaged.

  Note: HP recommends you to use genuine HP cartridges. HP does not guarantee the quality or reliability of cartridges HP cartridges refilled HP.

  If you have completed all the above steps and your product still has a problem, service the product.

  Contact HP for service in all countries except Asia-Pacific.
  First, check your product warranty to check your warranty printer status and then go to contact HP support to find an authorized dealer or to schedule a repair.
  Cost of repair out-of-warranty printers may apply.
  What you can do, is to use the following link to create yourself a file number, then call and it can help to expedite the appeal process:
  Step 1. Open the link: www.hp.com/contacthp/
  Step 2. Enter the product number or select Auto detection
  Step 3. Scroll up to "still need help? Fill out the form to select your contact options.
  Step 4. Scroll down and click on options contact HP - click Get phone number
  File number and phone number are displayed.

  Please reply to this message with the result of your troubleshooting. I can't wait to hear strings attached good luck!

• OfficeJet Pro 8610 do not print documents to MS Word

  Hello

  I am owner of an all-in-One 8610 Offijet Pro. It was working fine until this day. Suddenly he stopped printing MS Word 2007 documents. It works fine with other applications (Acrobat, Autocad, etc.).

  I've uninstalled and reinstalled the drivers several times, used HP difficulty application, used the application microsoft Fix, I tried printing on Office 2013, but nothing happens.

  Whenever I try to print a .doc I get a page with a code on it and another filled with dark horizontal lines.

  Hey @Fatalouch,

  Welcome to the Forums of HP Support!

  I would like to help you today to resolve printing problems that you are having with MS Word documents when printing to the printer all-in-one HP Officejet Pro 8610. I understand that you already have many of the recommended troubleshooting steps, and I thank you for all the information, including in your message. I'll suggest a few steps additional troubleshooting here. I know that you have already run uninstall it and reinstall your product several times, but please run the step-by-step instructions below:

  Step 1: Uninstall the drivers:

  Because you have not specified what operating system you use on your computer, I'll provide you with the document on how to uninstall properly. Please click on this support document and simply choose the operating system you are using. If you are unsure about what your operating system, refer to: what is my OS?

  Uninstalling the printer software

  Step 2: Delete the Temp folder:

  1. Open your Start menu and in the box "search programs and files", type %temp% , and then press enter.
  2. When the Temp folder opens, select Ctrl + A at the same time on your keyboard
  3. Once everything is highlighted in the Temp folder select "delete" on your keyboard to delete the files in the Temp folder. No files and folders on your computer will be deleted. This only deletes temporary files. If a file is always be used by a program on your keyboard will rise pop to 'jump' the item.
  4. Once the temporary files are deleted to close the window
  5. On your desktop, right click on the recycling bin and select empty recycling bin

  Step 3: Reinstall the drivers:

  Please select the link below to download the appropriate printer drivers:

  E all-in-one HP Officejet Pro 8610 Printer series full feature software and drivers

  Once you download the driver package allow the download to run.

  1. The installer gets to 100% and then launch the installation screen
  2. Do run installation instructions step by step to reinstall your printer
  3. Once the product is reinstalled correctly, proceed to the next step.

  Step 4: Change of driver:

  Now that the correct driver is reinstalled I'm going you have change the pilot of another driver for the Officejet 8600 series which should solve this problem.

  Please select the following link for the driver: HP Officejet Pro Basic print and scan Driver

  1. Allow the driver to download it and run it
  2. Once extraction is complete the installer can launch, please close the window installation
  3. Go to your Start menu and in the "search programs and files" box type % temp % and click enter
  4. Once the Temp folder opens, click the newer 7z folder. It should include OJ8600 or OJ860 files in what it says.
  5. At the top of this file, you will see the path to the file. It may show something like "computer - local disk c-users appdata - local - Temp - 7z...'.
  6. Make a left click on the right side of the path of file at the top bar and everything should highlight in this bar. Then right click on the bar and copy the path of the selected file.
  7. Close the Temp folder
  8. Click on the start menu, then select devices and printers
  9. In the devices folder and printers, click with the right button on your Officejet 8610 and left click on printer properties
  10. Left click on the Advanced tab
  11. Left-click on new driver
  12. When the new window driver opens just hit 'next' until you see a list of manufacturers on the left and a list of printers on the right.
  13. Click the "disk" button at the bottom right
  14. When the "Browse" window opens, simply right click in the path of the file bar and select "Paste" to paste the path of the file that we copied earlier. Click OK.
  15. When prompted choose the 8600 Officejet printer and click Next until the pilot add windows close.
  16. Under the printer properties window, select 'Apply' but do not hit OK
  17. Select the general tab
  18. Rename your printer in HP Officejet 8610
  19. Click OK

  Now, try to print from MS Word!

  Please let me know if the other pilot solves your printing problems. Should you still be questions be sure to meet with your operating system so that I can further steps offered. Good luck!

• OfficeJet Pro 8100e Printer Wizard not available

  Hello

  Have installed new Officejet Pro 8100e printer under Windows 7, 64 bit professional and it prints well, but, when I double click on the printer icon in the "Devices and printers" to bring up the window that has the HP printer Assistant inside...

  The printer HP Assistant does not at all.

  I have therefore no access to printer management tools.

  I was wondering about the software on the installation CD, so I uninstalled and reinstalled via download from the website support - same result.

  Someone else had this problem?

  Anyone who has a solution?

  Grateful for any help...

  Hello

  What happens when you click on start < programs=""> HP, select the folder for your printer, then the HP software? (Listed under the printer model)

  Any specific answer?

  If the software does not work, try to run this fix and check any changes:

  http://support.HP.com/us-en/document/c03640384

  Note: Although the details of the list of the different behaviors I belive it can also help for the problem described

• HP officejet pro 6830: will not print in color

  I just bought an officejet pro 6830 e al. in a printer and I can't seem to print in color. I can copy in color by manually typing the colors and all my test prints out ok too. I even tried to clean the print head.  My operating system is a Mac OS X 10.11 El capitan. Can anyone help with this problem.

  @mzacc, welcome in the community of HP,

  I saw your post about how you are unable to print in color, to your Officejet 6830 and I wanted to share my own suggestions with you. See the link and the steps below and judge. You should be able to print in color later.

  • Click on this link and try all the steps: color or black cartridge isn't printing
  • Here are some other suggestions, I have to try the Mac:
  1. Reset the printing system
  2. Restart the Mac.
  3. Download and install the complete driver: e-all-in-one HP Officejet Pro 6830 Printer series full feature software and drivers
  4. In addition, to download this driver: HP v3.1 for OS X printer drivers

  Click on the "accept as Solution" If the issue has reached a resolution! Hit thumbs up below like my post or show thanks to me to lend a hand!

  Have a nice day