HP Officejet Pro e-all-in-8610: determination of applicability of the critical Security Bulletins

How can I determine if a "support alert" applies to the HP Officejet Pro 8610 e-all-in-one printer I own?  Since the purchase and registration it two months ago (March 2015), I received two "Support alerts.  How will I know if they apply in fact to my printer?  I'm "naïve."

05/03/15: 

 Critical security bulletins - 05/03/2015
HPSBPI03107 rev.2 - some HP LaserJet printers, multifunction and some HP OfficeJet company printers using OpenSSL, remote access not allowed 
http://alerts.HP.com/r?2.1.3KT.2Zr.160zkK.LidCFu..H.iGk4.8r9Y.bW89MQ%5F%5fDELAFQb0
Content type: printing and imaging
OS: ALL THE

17/04/15:  

 Critical security bulletins - 18/05/2015
HPSBPI03322 rev.1 - HP, unauthorized access Local access control software 
http://alerts.HP.com/r?2.1.3KT.2Zr.160zkK.LzjMyg..H.j4ho.8wYC.bW89MQ%5F%5fDSKaFUW0
Content type: printing and imaging
OS: ALL THE

@hay3911

Welcome to the Community Forum of HP.

It seems none of them apply to your printer.

I opened the two opinions:

  • The first notice does not list your printer - does not apply.
  • The second notice, although completely obscure in its formulation, provide a local patch page.  I clicked on that and was redirected to the Support page.  The name of the Patch is still a mystery (no surprise); I clicked on the drivers and software link (this page) and the result did not show anything about your printer / product - does not apply.

These opinions are a bit hard to read sometimes.  You are wise to consider and track them.  There is always the chance that you could get something that you want to act.

You can always open the Support of your printer Web site and take a look here to see what is available on this page - most of the time is there is a alert there is a notice on the Page.  At the very least, you can scan drivers for updates that might be relevant.

Series of printer e-all-in-one-HP Officejet Pro 8610

Always create a Restore Point before making any changes to your software!

Overview of the system restore

Click on the thumbs-up Kudos to say thank you!

And... Click on accept as Solution when my answer provides a fix or a workaround!

I am happy to provide assistance on behalf of HP. I do not work for HP.

Tags: HP Printers

Similar Questions

  • HP Officejet Pro e-all-in-8610: HP Officejet Pro 8610 - error Code: "0xc19a0013" (printhead missing or failed)

    I bought the printer (e-all-in-one printer HP Officejet Pro 8610) in January 2015.  The printer was working properly - fax, copy and scan, until two days ago.  Now, it doesn't print at all.  Received an error code: "0xc19a0013" (missing or does not have the print head).  An expanded version of the error code reads: "the print head seems to be missing, not detected, or incorrectly installed.  Error: 0xc19a0013.   The printer uses a removable printhead, HP Ink cartridges (black) 950 and 951 (cmy).  I used the diagnosis of HP support recommendations: all software and firmware for this printer is installed. HP ink cartridges are not low or empty; remove the printhead ink cartridges and reinstall them.

    There are several steps in the recommendation of troubleshooting, but I stopped to lift the printhead.  Because of my technical inexperience, and there were too many ceveats (attention, attention, proper relocation and etc..)  with the removal of the print head which could cause problems more serious.  Then, I stopped to remove and clean the print head.  Also, used the doctor to Scan printer HP for assistance. Tool to clean the printhead does not.   What worries me most with the 0xc19a0013 error code is his explanation: the print head seems to be missing, not detected, or incorrectly installed.  I can use all the help I can get to understand what is happening with the error code that I received and the resolution of the printer malfunction.

    Contact HP technical support at the 800-474-6836 for more options.

    If you do not live in the United States / Canada region, please click the link below to get help from your region number.
    Language-country selector.

  • HP Officejet Pro e-all-in-8610: inkjet printer HP Officejet Pro 8610 e-all-in-one wireless color and Google Cloud Print

    Hi all. I would like some advice please. I would like to know if the HP Pro 8610 e Google Cloud Print ready for use unless it is connected to a pc. Thank you.

    Hello

    Thanks for your comments.

    The Officejet Pro IS listed as a printer of Google's Cloud.

    Please click on the "HP Officejet HP e-Print printers that can use Google Cloud Print' link.

    http://support.HP.com/us-en/document/c04550279#AbT6

    Thank you.

  • HP Officejet Pro e-all-in-8610: scan to email

    I got my printer put in place so that I could scan something to my personal e-mail but my password recently changed on my email account, so it is no longer lt me scan.  When I try it says the password is incorrect, but I can't understand how to change the password in the printer so that it can connect again.  Help please!

    Spoiler (Highlight to read)

     
     

    Hi @lmdant02,

    Thank you for joining the HP Forums!

    I understand that you can't replace your password with your HP Officejet pro 8610 e-mail scan and I am happy to help you!

    Use the built-in webserver (EWS) to set up scan to email.

    NOTE:

    During the process of setting up profile, you may be prompted for the name of the SMTP server, SMTP port number or authentication information. You can contact the electronic/Internet mail service provider or system administrator to get the information. SMTP server names and the names of ports are usually easy to find by doing a search on the Internet. For example, to use terms like 'the gmail smtp server name' or 'the yahoo smtp server name' research.

    1. In the Dock, click HP utility.

      • If the HP utility is not on the dock, follow these steps:

        1. Double-click your hard drive.

        2. On the left, select Applications.

        3. Double-click the HP folder.

        4. Double-click the HP utility.

    2. Click Scan to E-mail, and then click on Start scan to E-Mail Setup. The integrated Web server opens in a new window.

      NOTE:

      If you get a message saying "Safari cannot verify the identity of the site", click on continue.

    3. Click the scanning tab, and then click Scan to E-mail Setup.

    4. Click outgoing e-mail profile.

    5. Click new and then enter your email address.

    6. Enter a name to display the control panel of the printer to identify the profile of this email.

    7. Enter or confirm the appropriate SMTP server and SMTP port information.

    8. If you usually have to enter a user name and password to connect to your e-mail account, enter this information in the fields of electronic authentication.

    9. Click Next.

    10. If you wish, enter a PIN to restrict access to this e-mail security profile.

    Source: analysis of the Panel (computer, email, MEMORY or network folder).

    If it helps, please consider clicking on "accept as a solution." And, please click the thumbs up icon. The two icons are below this post.

    I hope this information helps!

  • HP Officejet Pro L7590 all-in-one printer (prints half of the pages & gibberish)

    My HP Officejet Pro L7590 1.5 year, all-in-one has decided he wants to print a half pages & then gibberish or page 1 of a document of several pages & then turn the remaining blanks pages or gibberish.  It started about 3 weeks after a Windows Update (I do not push this update because this may just be a coincidence).  I rolled power computer & printer. I also made sure to have the most current printer driver.  I have uninstalled & reinstalled the unit 3 times now.  I checked the settings of the queue as well.  Initially, the problem seems to happen when I rolled up a job to the printer and then closed the application or document that I wanted to print by going to work on something else (like I always did).  Now, it happens whenever he wants to.  I then delete the pending print job & power cycle sometimes even the printer to act again on the right.  I'm pretty tech savvy - I do IT for our office, unless it is over my head.  What can you try me & this problem?

    If it happens again I suggest to reset the spooler via the command console and then try printing again.

    Start > run > command

    net stop Spooler
    net start Spooler

  • HP Officejet Pro e-all-in-8610: printer does not print

    I am getting an impression-failed to get the status of the printer,

    Previously, I was able to print remotely from all computers and devices in the House. Now I can print from a computer, a PC, but not from my smart phone or iPad.

    I try that, but it did not help. But my grandson has suggested to uninstall and then reinstall the printer. It worked so now I'm all set.
    Thank you

  • HP Officejet Pro e-all-in-8610: officejet 8610, printer all in one

    I installed window 10 and my wireless printer will not work.  Do I need to download a driver or something?  Thank you

    Hi @sheilabroderick,

    Thanks or your comments.

    Did you connect your printer to the network?  We assume that it has connected since you have another PC with the printer.

    If your printer is not connected, this resource will show you how:

    Connect the printer using the Wireless Setup Wizard

    For questions offline, you can try this:

    Please download and run the HP Print and Scan Doctor (PSDR) tool to diagnose and solve your problem

    http://h20180.www2.HP.com/apps/NAV?h_pagetype=s-926 & h_lang = on & h_client = s-h-E016-1 & h_keyword = DG - PDU

    Hope that helps.

  • HP Officejet Pro e-all-in-8620: unable to print on the printer 8620

    I installed the printer and e-print ok since all devices work. Wireless printing function works well for all my other computer (windows 10) except that I can't get my Sony SVT131A11L computer to print to the HP 8620 wireless. My Sony computer will print to other printers wireless. This problem seems to be that between my Sony and HP 8620. All the indications on the computer indicates that the document is sent to the printer, but the printer does not print the document.

    Hi @AlCoster,

    I see that you have problems printing from that the only computer. I would like to help you today. If this helps you to find a solution, please click on the button "" accept as Solution"" down below this message. If you want to say thanks for my effort to help, click on the 'Thumbs Up' to give me a Kudos.

    Please, try the following steps to see if it will help solve the problem. Do not take into account the title.

    HP printers - printer 'offline' status message (Windows 10).

    What were the results when you ran the Print and Scan Doctor? (she print or scan, error messages)

    If there is anything else I can help you, let me know. Thank you.

  • OfficeJet Pro 8615e-all-in-one: have a line to the bottom of the page when using automatic feed for copy

    If I use the car to copy or scan a document, it comes out with a line of 1/4 "to the bottom of the page.  When I use the glass to copy or scan, it works very well.

    The line is caused by a specification on the thin glass to the left of the bed main scanner. Cleaning of this area well as indicated in the paper here , the problem will be solved.

  • OfficeJet Pro 6978 all-in-one: OfficeJet Pro 6978 / will not download drivers

    I just bought this printer Office Jet Pro 6978, All In One Printer.  It won't let me download the driver listed in the steps to implement, it fails every time.  I tried to use the CD that came with it, it gave me a message "this computer's operating system is not supported."   So this printer will not work on my 64-bit?  Or elsewhere?  My computer is a HP.  Where can I find a download driver for this printer for my operating system?  When it prints, it prints a nonsense.  % beginprolog % beginresource: file and so on with such things.  I am at a loss... Any help would be great.

    Hello

    Sorry, but the printer is not supported on Windows Vista 64-bit.

    64-bit support is only available in Windows 7 or later operating systems.

    You can find the printer specs below:

    Vista 64-bit is not supported.

    http://support.HP.com/us-en/product/HP-OfficeJet-Pro-6970-all-in-one-printer-series/8289585/model/11161264/document/c05061732/

    You must upgrade your operating system to a later version to use instead an OS 64 - bit, Windows Vista 32 - bit to insall or replace it with another printer, compatible with your operating system.

    Respect,

    Shlomi

  • HP Officejet Pro L7590 all-in -: print to the location of the file

    I have a HP Officejet Pro L7590 all-in-one printer.  It has recently been make me save a Web document somewhere (like my office).  Only then can I print a document from there.  Recently I was talking to someone about this and they said to try and find the option "Print to file" because it could be activated, so maybe that's my problem.  Does anyone know where this option "Print to file" is so I can try and get it printed as before?  If I go to a regular Word document, it prints very well.  Help!

    Once clicking on edit you should simply select the listed HP Officejet Pro L7500 series icon in the list, then you should be able to print.

  • Installation of the HP Officejet Pro L7780 all-in-One

    HP Officejet Pro L7780 all-in-One

    Windows 7 64 bit

    Hi, I have downloaded software from HP in order to install my printer. For some reason any installation fails and I would really like to help. Step by step of my installation procedure->

    I run the program "to add a series of all-in-one Officejet Pro unit

    I chose the wireless connection

    The program runs and find a printer 'Officejet Pro L7700' I select it and click Next

    He runs the installation for 5-10 seconds, and then it says that the printer was not complete.

    I ran the install several times (also after restart the printer and the computer) moved always

    The connection of printers is configured properly, to the best of my knowledge.

    It also print documents computer wireless. My problem is that I can't scan a document to your computer. When I choose the scan of the computer, it tells me that there is no scanning settings.

    I have no idea what to do...

    Hi RazorkillerC,

    You can scan from the HP software successfully?

    1. open the Solution Center, and then select settings

    2. select scan settings

    3. delete the shortcuts on the right side

    4. click on the device to update, and then close the scan window

    5. open again the scan window

    6. add shortcuts on the left side to the right side

    7. click on the device to update

    8. try scan from the front panel of the printer

  • HP Officejet Pro L7680 All - in - One will not print black

    Original title: HP Officejet Pro L7680 All - in - One

    I started my printer and it won't print in black.  Don't copy in black no more.  Test page does not work and the color works very well.  I changed all the cartridges, so it isn't the ink... No idea what is the problem?  He served 6 months off and disconnected.

    Hello

    This forum is for comments on the Forums for answers and you should ask at your
    questions in the Windows Forums for answers corresponding to your version of Windows.

    Answers - Windows Forums
    http://answers.Microsoft.com/en-us/Windows

    It also helps us to help you if all the useful information.

    How to ask a question
    http://support.Microsoft.com/kb/555375

    ==============================================

    In this case you should check with HP Support, their documentation online and drivers,
    and ask questions about known issues in the forums of HP.

    Support HP & drivers
    http://welcome.HP.com/country/us/en/support.html

    Contact HP
    http://welcome.HP.com/country/us/en/contact_us.html

    HP forums
    http://h30434.www3.HP.com/PSG/

    I hope this helps.

  • HP Officejet Pro 6830: No driver for Mac El Capitan HP + HP Officejet Pro 6830 all-in-in-one

    I installed my OS from Mac to El Capitan (10.11.1).

    Have the HP Officejet Pro 6830 all-in-One. The printer driver will only up to Mountain Lion (10.6). What should I do for a driver?

    Thank you.

    @Amanda1234

    Try this one.

    http://FTP.HP.com/pub/softlib/software12/COL54368/bi-131213-2/HP-OfficeJet-Pro-6830_v12.36.0.dmg

    REO

  • OfficeJet Pro 8600 all-in-One connected as network printer loses connection

    In December 2011, I bought a HP Officejet Pro 8600 all-in-One to replace an Officejet 6500 as my network printer home. The 6500 worked very well on my cable, but his screen did not, I tried some of the features offered by the 8600 and I got a good price on a new warehouse of BJ. I have the 8600 connected via ethernet (not wireless), with a static IP address. All my computers on the network are running Windows XP Pro SP3 and are up-to-date with Microsoft updates. However, from one day to the next my 8600 will lose connectivity scan (Scan of the computer shows it as being disabled on all my computers at the same time, and I can't reconnect), and if I do not have anything he'll (as in a few hours) also lose connectivity impression. The only way to restore connectivity is to uninstall the HP Officejet Pro 8600 device software basis of all computers, and then reinstall the printer. I had a phone conversation and two debates with HP Technical Support; They suggested that the problem is in the firewall on the computers (but if that were the case I don't think that the loss of connectivity would occur on all computers at the same time), the IP address setting (doesn't make sense) and the printer driver is not not the latest version. I tried all the suggestions, and none of them have solved the problem. The last counselor "has raised the issue to the next level", which proved to be a Manager with no technical expertise and his only suggestion was that I have to return the printer to the merchant. I think the problem is the firmware in the printer (which, according to the 'update' on the printer option, is the latest version). Any other suggestions or experience?

    After a lot of research and find the settings that I did not know that Windows XP offered, I found that the following appear to have solved the problem I've known - at least the printer is now operational for more than 48 hours without losing printing or scan connection. Here are the steps I used:

    1. Start Control Panel  connections network and Internet

    2. Choose "network connections."

    3. Right click on "connect to the Local network.

    4. Choose "Properties".

    5. In the top window is the name of the Ethernet computer connection port, select "Configure" next to this window

    6. Select the tab labeled 'Power Management'

    7. Uncheck the box "allow the computer to turn off this device to save power".

    8. Select the "Advanced" tab

    9. Select the entry "power saving Mode".

    10. If this entry is set to change 'On' to 'Off '.

    11. Select 'OK', and then close the windows that were opened

Maybe you are looking for

  • 1IZ satellite A200 with Vista crashes every day without no reason

    Hello guys,. I have a Satellite A200 with Vista Home Premium installed. In the past months, the BONE is suspended every day, I was not able to detect the reason. nothing is having replied to the questionnaire, not even Ctrl-Alt-Delete, the only solut

  • My Ipod has recently stopped sync correctly after being left aside in very cold weather.

    I gave him one night when he was around 0 degrees. No, he won't have to synchronize correctly. He will start to synchronize and eventually tell me that he could not synchronize because the disk is not available, and it makes temporarily Itunes does n

  • HP jet pro 8500 a desktop

    only one of 8 pages of a fax, printed, the printer ran out of ink, equip new ink and the remaining pages do not print

  • Failed to create a system restore point.

    Unable to create a restore point for XP systems. Gives me a message to restart the computer and try again... ever.

  • Overclock CPU and GPU

    I want to know if is it possible to UNLOCK a new CPU or GPU for my laptop. I have a HP PAVILION DV7-7004SL, with 8 GB of RAM, intel core i5 - 2450M, nVidia GT 630 M, 17' inches. If I do overclock, I have every chance to unlock something? Maybe a low