HP Omni 100z no wireless adapter

I was using my HP Omni 100z. While internet browsing via internet explorer, the computer froze and screen went black. I had to do a force off and on it, but after the windows boot screen, it became black again and would not work. I did the start reapair and took some time, but ultimately it worked. Except the wireless internet. The wireless network adapter has completely disappeared from the Device Manager. The only thing that appears is the ethernet controller, but not the wireless. I even did a shoot of network problems and no luck. I tried to manually install the driver using the HP Recovery Manager, it says it installed, but after the reboot, it is not yet here. Any suggestions on what could the problem be?

Hello @emartinez92,

The problem you describe seems to be a physical problem, and I think it would be better if you contact HP Support for service options.

I want to thank you for display on the HP Forums. Have a great day!

Tags: HP Desktops

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