HP P3015 not picking up paper.

Having a problem with the P3015, when the customer goes to print, the machine starts and act as if it will print but does not collect paper, the printer just keeps running. Curiously, when I pull the tray 2, the machine continues to go and you will be prompted to load Tray 1. Don't know what this question might be, any help would be greatly appreciated

That's what I did to this machine up to now:

Component test.

Trays exchanged.

Exchanged fuser unit.

Cold reset.

The firmware was updated.

Replaced the rear solenoid/clutch (according to HP).

Thanks in advance...

Perform a test engine by the attached mode.  If the test does not work with or without the attached trainer, then the motor control board is bad.  If the test works with or without the attached trainer, the trainer has a problem. Experience tells me that the motor control board is probably the issue.

Tags: HP Printers

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