HP Pavilion 14-n059TX: black screen


I have a problem with my HP laptop Windows running 8.1. At first, when I go to the computer setting, he showed that this app can not open. File Explorer is running with administrator privileges. Restart the Explorer of files normally and try again. I thought it was told me to restart the computer. So I restart my laptop, but after that, he showed me the black screen and a blinking cursor. I tried a solution to remedy, but it won't work. Can someone help me with this?


Hi @LeonValentine,

Welcome to the HP support community!

I read that you have a problem with the file Explorer on your HP Pavilion Notebook 14-n059tx and some applications not working not properly. To restart Explorer. Press Ctrl + SHIFT + ESC to open the Task Manager, locate the Windows Explorer, right-click and select restart, and then restart your computer and see if it helps.

You may need to turn on network discovery. Here is something that shows you how to do this, it is Windows 8, but it works the same.

You can try to use the Windows Update Troubleshooter to fix updates that do not come through Windows.  Please restart the laptop twice to make sure that all updates are completed!

Please get back to me how that happens.

If you want to say thanks for my effort to help, click on thumbs upward to give me a Kudos.

Thank you.

Tags: Notebooks

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