HP Pavilion 15 L0E38EA #ABU: video problem returned to windows 7 now graphics will not work

Hi I downloaded the graphics driver on the hp support web site and still no joy the graphics card is in charge of driver default microsoft any time I install the catelist it will still save isn't a pure windows 7 install 64-bit service pack 1 my graphics are so chunky even when I'm going to hp support site doesn't let me download the driver I have download further help please

Hey @soul864,

I'll do my absolute best to help you with a resolution. Below, you will find that I have provided some troubleshooting steps to help with the graphics driver does not properly.

Have you tried to run the Troubleshooter in Windows?

Have you tried to uninstall the current display driver? If this isn't the case, please try to:

  • Press (Windows key + X)
  • Click on Device Manager.
  • Expand display adapter.
  • Right-click on the video driver
  • Select Uninstall.
  • Once this done, reboot the laptop twice and check if the problem persists.

You receive error messages?

Did you get your Windows updates?

Did you run the HP Support Assistant for the software and the drivers updated?

You happen to have any antivirus software running, firewall, etc.?

Problems in Mode safe?

Have you tried to update the drivers in clean bootmode?

Can you please provide me with a screenshot:

  • The section of the graphics card in Device Manager
  • The tab in the properties of the driver
  • The State of the device under the general tab

I took a quick glance to your HP Pavilion Notebook - 15-p264na Software and Driver Downloads page and I see that there are 3 different versions of AMD driver at your disposal. That is you get to try?

AMD graphics in high definition (HD) #1 driver

Out the: 3 Sep 2014

Updated: 13 August 2015

Version 13.352.1004.0

File name: sp68613.exe

AMD graphics in high definition (HD) #2 driver

Out the: October 17, 2014

Updated: 13 August 2015

Version 13.352.1004.1010 B

File name: sp69351.exe

AMD graphics in high definition (HD) #3 driver

Out the: October 15, 2014

Updated: 13 August 2015

Version 13.352.1004.1010

File name: sp69299.exe

Have you tried to do a system restore to the time where everything worked properly?

If this answer was helpful, please let me know by clicking on the button accept as a Solution . This will help others who have the same problem a solution also. If you want to show your appreciation and say thank you, please click on the Thumbs Up.

If you need assistance, I would be more than happy to continue to help you!

Welcome to the HP support community!
Thanks for joining in!

Tags: Notebooks

Similar Questions

Maybe you are looking for

  • Z510 gets dirty fast how to clean screen and keyboard and coverage

    I have a z510, always gets dirty fast, on the screen and keyboard and the coverage, how can I clean up the mess without harming the laptop Note of the moderator; subject published

  • Install the new hard drive on IdeaPad Y560

    I think of buying a Y560(0646-2EU) IdeaPad, there is this amazing spec for her price, however the disk hard 5400 RPM would bottleneck of performance on this machine greatly. I wanted to buy a 7200 RPM (or faster) drive to replace by, however I'm not

  • where can I find windows fax programs

    I was reading that windows has a fax program to send and receive faxes, but I can't. I followed the instructions on how to enable and configure the xp fax service and nothing happened

  • No HARD disk detected desktop Pavilion 500 PC series

    Hello I have a desktop HP Pavilion 500 PC series Serial No.: Prod #: H5Q30AA #ABA Model #: 500-016 When I start the PC I get the error "No Boot Disk Found".  Sometimes, I get the 'start Recovery', but then the computer system hangs indefinitely. How

  • How can I remove a flash video of recyclebi

    I downloaded videos from youtube on my laptop. After I deleted these t.now I want to remove these from the trash, but I couldn't. How can I make removal easier