HP Pavilion 17 Laptop: battery connected, not charging AND battery unaccessable

In recent months, at one point, my battery would indicate nn % (plugged in, does not support) and maintain this accusation so much it was plugged. Running on the battery, the charge would eventually diminish and in order to get the battery charge again, I went through the process of uninstalling the compatible battery control method ACPI in Device Manager. Usually within 24 hours, choses things would be back to plugged in, does not support. However, that is no longer to fix the problem. (When it was a question the indicator next to the place where the power adapter is plugged blue flash. Also, I upgraded from 8.1 to 10 a few weeks ago, but this question was held for a few months now).

Now the battery is 2% (plugged in, does not support) and when I use the HP Support Assistant to check the battery, I get the message "control of battery HP could not access the battery. I did a hard reset, reset the BIOS and updated the BIOS, to anything will do. If I unplug the adapter, the computer turns off.

Suggestions of additional corrections? I saw a further suggestion to perform a system recovery but I did not yet a recovery disk to win 10 (I don't have one for victory 8.1), and it would make a difference anyway since no plugged in, charging problem took place under win 8.1?

Hi @shmay7,

From the information provided, I think it's a problem with the connection between the laptop and the battery. It might be something wrong with the point of contact between the battery and the portable or to the battery circuit. It is better to have another battery, so you can try it with the laptop. The creation of recovery media should not be affected by the problem of power with the battery is not installed.

Tags: Notebooks

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