HP Pavilion 17 Laptop: Pavilion 17 - unstable, frozen at the start, missing a wireless adapter

I bought this computer in June and a few months ago problem started.

Problem 1: System suddenly stop and not the work of keyboard or mouse.

Problem 2: When starting up, it freezes and need to hard reboot by pressing power botton

Problem 3: more than half of computer time not connecting wireless and Device Manager shows that there is no wireless adapter

[personal information deleted] and product number is J5R51AV

To resolve this problem, I tried to update the window 7-10, which was not helpful.

Also tried format for making adjustment that is not useful and interesting there still window 10 instead of 7.

Any advice will really appreciate.

You have a 1 year warranty which will expire soon. This sounds like a hardware problem that I would have solved as soon as possible. Fill out the form here to launch a support ticket:

https://support.HP.com/us-en/contact-HP/product/HP-Pavilion-17-F000-notebook-PC-series/6936220/model/7174486

Or call the HP technical support. >Contact HP

Tags: Notebooks

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