HP Pavilion 20 all in need of a single hard drive

I have windows 64-bit 10.  has run a test on the said drive short drive was released.  replace drive hard, but says no hard drive found a door sea 250 GB windows 10 on it it a good hard drive because it works in my office just HP brand and Go is different also had another hard drive it door to the sea but has windows xp on it it wouldn't work I connect it identical to that bad can someone please tell me how to get the all-in-one to accepted the hard t disc - not exchange up to a door of the sea?   Thank you for any help you can give me BJ

When you request support, please provide the model name and product number complete (p/n) of the HP computer in question. HP/Compaq made thousands of computer models. Without this information, it can be difficult, even impossible to help you solve your problem.

The information requested above are on the bottom, back, next to your computer or on the BIOS boot screen. DO NOT include your serial number.

Any hard drive should be able to work on your computer, as it is the same type of interface. After replacing the hard drive, you may need to check that it is seen by the BIOS.

After replacing the hard drive, use the HP recovery media that you created when you first set up your computer to return the computer to a factory State. If you don't create this media, media must be bought from HP customer care through a depression. This method can be valid in the United States and the Canada. Contact customer support and see if you can ask the media

If you have any other questions, feel free to ask.

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