HP Pavilion 400-434 Office: intelligent control of hard disk: failure

Hello

It all started when the computer would go blank right after startup, the HP logo would come upward, then 'auto repair preparation", more... Just empty. After reading the forums online, I did all the possible troubleshooting steps and at the end I did the SMART test... the result was:

Verification of the processor: past

Intelligent control of hard disk: failure

Failure ID: RGD7MK-7HV7RC-9XJ16K-60BB03

After obtaining these results, when I turn on the computer, it gives me a blue screen saying: drive SMART 1 error (301) and told me to test once again, that I did and got the same result as above.

Here is some info from the computer:

Model: HP Pavilion slimline 400-434

Processor type: pentium (R) of the Intel (R) J2900 @2. 41 GHz

Thanks for your help!

Hi there @Brugalgirl

Welcome to the Forums of HP Support! It's a good place to find the help you need, other users, the HP experts and other members of the support staff. I understand that your computer does not start successfully, and you found a Smart Drive 301 error code. I'm happy to help you with this.

I checked the ID of the failure, you've posted and verifies that the error. Unfortunately, this means that your hard drive needs to be replaced.  In view of the fact that the system does not boot, it is likely that the hard drive is completely unreadable, but depending on what you have on this subject, it may be worth your while to check with a local computer service shop and see if they can help to recover data from your hard drive.

If your system is relatively new and may be covered by the warranty, or if you wish to fix with HP for the guarantee system, you can call in hotline to make these arrangements. In this case, please use the following http://www.hp.com/contacthp and create a folder for your question and contact HP. If you do not live in the United States / Canada, please click on the link below to get contact information for your region.
http://WWW8.HP.com/us/en/contact-HP/WW-phone-assist.html

Otherwise you can look at a replacement hard drive yourself. If you have a set of recovery media, then you already have a factory image HP, which allows you to put in place a new hard drive with your original operating system. If is no longer, you have a set or did not have a set of recovery media, so you can see if there are not yet available for your model.

HP computers - get HP recovery disks or HP USB recovery disc

Let me know if you need help most. If it solves your problem, please mark this message as a solution.

Tags: HP Desktops

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