HP Pavilion 500-330 Desktop PC blue screen with the cursor after the start

I have a desktop computer Pavilion 500-330 Windows 8.1 running on a 64-bit system. The problem is after the start, a blue screen with a cursor appears, and the computer does not go to the lock screen.  I did restore, get updates and even left the only blue screen, but after many hours, he was always there.  If I do a force re-booting, the lock screen comes, but not always immediately.  There is no problem to wake up when it is in "standby".

Any help will be appreciated.

Hello again @padway,

Actually, if you already did a cover of the plant on your computer the problem you describe seems to be a physical problem. Please contact our technical support at the 800-474-6836. If you do not live in the United States / Canada region, please click the link below to get help from your region number. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html. As a recovery plant excludes any kind of software problem this is your best course at this time. A technician from the local computer or a computer repair shop may be an option if you are not in the warranty as well.

I want to thank you for display on the HP Forums. Have a great day!

Tags: HP Desktops

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