HP Pavilion all in One-touch: HP Pavilion all-in-one starts but blocked on the sign on page

Hello

I bought at Best Buy and it came with a recovery disk or manual.  I'm having a problem with it getting stuck on the sign on Page.  I put my password and it will stay on mode "think" and leaves me not in the system.  What do you suggest me? I know that there is nothing wrong with the password that I can enter the other computers in the House with her.  I tried to stop and hand as well and get the same problem.

21-H014, that's what I needed.

Download from here the User Guide:

http://support.HP.com/us-en/product/HP-Pavilion-21-all-in-one-desktop-PC-series/6528604/model/6529766/manuals

Look at page 18, create recovery media

Tags: HP Desktops

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