HP Pavilion DPGEK44 Gaming: HP Pavilion Gaming DPGEK44 connected via the monitor HP Pavilion 24xw - no sound

The sound on my laptop works fine until I connect it via HDMI to a monitor HP Pavilion 24xw.  Then the sound disappears.  If I disconnect it, the sound comes back.

I tried to go to the 'Sound' of the control panel section.  There are two options:

Realtek High Definition Audio speakers

HP 24xw

The default value is Realtek speakers.  When I use the test installation my laptop plays the sound test.  I've updated to the latest version of the driver.

If anyone can help with why where the monitor audio disappears from my laptop?

Thank you very much!

Hi @Cat999,

Welcome to the HP Forums!

I understand that you have problems with your HP Pavilion Notebook DPGEK44 game, when you connect the HDMI cable to a HP Pavilion 24xw monitor. I'm happy to help you!

Please try the steps in this guide, Troubleshooting HDMI screen and sound Issues.

If it helps, please consider clicking on "accept as a solution." And, please click the thumbs up icon. The two icons are below this post.

I hope this helps!

Tags: Notebooks

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