HP Pavilion dv4: can I factory reset with an external monitor attached to my laptop?

I got a laptop HP Pavilion dv4 entertainment PC. It has a cracked screen and I use an external monitor attached. Can I do a factory reset with the attached external monitor? The monitor is an HP w1815 LCD, case ini that matters.

Thanks for any help on this.

I would like to add that I can see on both screens only on screen cracked that I can't see the bottom of it due to cracking. As recovery options are visible on the external display, it would be prudent to start the recovery process? I made a few choice, but I am now at the point choose to 'pull the trigger' and click next to start it or hit Cancel.

Thank you.

Hi @Auntboris,

Welcome to the HP Forums!

It's a great place to find answers and advice!

You have the best experience in the HP forum, I would like to draw your attention to the HP Guide's Forums:

Learn how to post and much more.

I take that you acquired an HP Pavilion DV4 laptop and want to know if you can do a factory reset with an external monitor because of the cracked screen.

Yes, you can always make a recovery.  Here is a link to HP Notebook PC - perform a recovery of the system (Windows Vista) HP

Here is a link to HP laptops - how to restore backup files created during the backup procedure F11 to help restore your files if you selected this option.

Please keep me updated.

Good luck!

Thank you for your participation in the Forums of HP! We want to help you as well as others who may encounter a similar problem as yourself. Please consider tagging the post in order to solve your problem as "accept as Solution" to help other members of the community!

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