HP Pavilion DV6 6120us does not completely close

My HP Pavilion DV6 6120us crashes during stop. Windows looks like it goes through the process of closing and the screen goes black but the border mouse pad remains on and wifi (f12) button goes orange. The only way to close it completely is to hold the power for a few seconds. Once I start it again, it said that Windows was not shut down properly. After a few days ago, now the laptop battery is not detected.

I went into the BIOS and run the embedded memory test and hard drive, but both passed. I haven't done a reinstall of Windows, but the battery problem now I think it could be the motherboard, but I hope that it is something else, because it is out of warranty. I am running Windows 7 family SP1 64-bit edition.

I've seen a few posts on this forum with the same symptoms, but it never seems to be solutions. Any help is appreciated.

Hello @Rangor and @dottorepcdotcom,.

I'm sorry to hear that you both have the same problem with your HP Pavilion dv6-6120us Entertainment Notebook PC computer to not stop correctly. I have things that you can try before you commit a material error.

First of all, I would like to you follow the steps in the HP Support document: performing a hard reset or forced to reset.

Secondly, I would like to try a stop with ALL USB devices disconnected from your computer.

Thirdly, I would like to allow you to start your computer in Mode safe. You can do so by following the steps in the HP Support document: Windows 7 Safe Mode and once it is completely started to stop him. If it stops correctly we have driver problem and I would like you to use the HP support document: use of the Recovery Manager to restore the software and drivers (Windows 7) to load the original drivers supplied with your computer. Make sure that you start with the Chipset drivers and install ALL the drivers available. DO NOT RUN UPDATES! Now try to shut down your computer. If it still has the issue make sure that you now follow the steps in the HP Support document: using HP Support Assistant (Windows 7) and make sure that ALL the HP and Windows updates are done.

Back, I would like you press F10 at startup and enter your BIOS. Once you are in the BIOS, press F9, which will save and quit with the default values.

Fifth, I want to make sure that your BIOS is up to date. You can check your update of the BIOS on the HP Pavilion dv6-6120us Entertainment Notebook PC Drivers page.

I hope these suggestions help to solve this problem for you. Thanks for posting on the HP Forums. Have a great day!

Tags: Notebooks

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