HP Pavilion DV6 DVD disc not recognized and the media player does not work

My HP DV6 is having... issues.  Windows 7.  A little history:

Recently (2 months ago) he quit the installation of the updates of Windows and would download 3 whenever I stop.  HP support could not help or Fix - It programs work.  Had to restore it to factory default and that solved THIS problem.

Reading card camera (which I have done before) attempted recently, but he did not read / was not recognized.  Today, tried to launch a DVD, and when it does not start automatically, I discovered that it is not recognized.

Tried HP Support Assistant, who told me that the model # of the DVD drive that I was using, then proceeded to say there was something wrong with the driver... and he couldn't fix it.

More?  (Windows Explorer, not Internet) will be often expire or crash...

I have Norton Internet Security with live update and have yet to have virus problems.

Any help or questions greatly appreciated!

To resolve this problem, remove the affected filter drivers. To do this, follow these steps:

  1. Click Start, type regedit in the Search box, and then click regedit in the programs list.

    If you are prompted for an administrator password or a confirmation, type your password, or click continue.
  2. Locate and then click the following registry subkey:
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\ {4D36E965-E325-11CE-BFC1-08002BE10318}

Tags: Notebooks

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