HP pavilion DV6 Notebook - Windows 8 DvD 6 question

Hi, I have a HP pavilion dv6 notebook PC.
System ID - 1657
Product Id - AB5 # LQ395PA
I upgraded to Win 8 and since my Player DVD has stopped working. In Device Manager, I get the below error
"Windows cannot start this hardware device because its information of configuration (in the registry) is incomplete or damaged. (Code 19).

I tried to uninstall and update the drive but get the same error and also tried to update the driver as well, but it also did not work. Please help on how to solve this problem. Thank you.

Hello

Try to follow the procedure at the title of the subheading "Let fix me it myself" on the link below to delete the upper and lower filters and see if that helps the issue.  Although Windows 8 is not mentioned, the registry keys must be the same.

http://support.Microsoft.com/kb/982116

Kind regards

DP - K

Tags: Notebooks

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