HP Pavilion dv7-1240us: preheating indicator light, a fan noise is heard, but the screen remains black, laptop will not start.

Perform a hard reset

I added an external monitor and restart the computer. All seeing power are on, fan and hard make sounds and still nothing on both screens.

Reinstall all hardware

Still nothing but black on both screens.

Is it possible that a virus could cause black screen and does not start.  Seems the laptop crashes, because all the lights remain.

Please notify.

Hi there @SVJ69

Welcome to the Forums of HP Support! It's a good place to find the help you need, so many other users, the HP experts and other members of the support staff.

I understand that you get a white screen when you turn on your system. I'm happy to help you with this. I would recommend that you start with searching through this page. Since the construction in and external display do not respond, I would start with the displays.
Troubleshooting of black screens with no start-up or start-up error message
Problems related to laptop (Windows 7 and Windows 8) displays

This can help more evenly. If another hand, you get error messages, or a repetitive pattern of flashing LED, let me know.

Computer won't start (Windows 7, Vista, XP)

Tags: Notebooks

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