HP Pavilion dv7-4190us: touchpad buttons do not work

Last week, I received two HP Pavilion dv7-4190us laptops from Amazon. Both had the same problem: the buttons on the touchpad do not work. If you hit one of them, the result is the same if you hit the main part of the pad. Affecting the buttons in a particular function does not work. I checked in the Information System, which showed the touchpad as having 0 buttons. I spent over 2 hours on the phone with HP support, but they were unable to resolve the problem. I sent two computers laptops back to Amazon, ask for a refund. It's a shame that these otherwise great computers are rendered by this problem, making them unacceptable for me.

It turns out that the buttons on the touch pad work. The result of this 'problem' is my confusion over the operation of these buttons. On this touchpad (which is not like the others, I've used so far), the buttons are flush with the surface of the touch pad, and they do not respond to touch, but only in the same way as a button on the main part of the pad. The fact to the specific button functions, to firmly press a button. I found this by reading the answer to another user who has reported the same issue. I hope this can help to avoid confusion of someone else in the future.

Tags: Notebooks

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