HP Pavilion dv7-6135dx: windows 7 resettled after upgrading Windows 10

Hello

I bought my computer in 2011 at Bestbuy. In this computer factory settings had various applications, HP, HP Recovery manager, etc.

Recently, last week my computer was attacked by malware and therefore, I had to restore my computer by using the recovery HP (Rebecca.exe) Manager. Meanwhile, windows offered to updgrade to 10 Windows. My computer is compatible, and that's why I decided to upgrade. Unfortunately, Windows 10 did not work too well with my computer, and so I contacted Windows Support team. They have reinstalled Windows 10 in my machine and remove the function back to Windows 7.

Support of Windows 10 team could not solve the problems in my computer. I then asked to downgrade to windows 7. With their downgrading to Windows 7, I had to get all the drivers to make my computer function again. However, I do not have original HP and Applications settings my computer had when I first bought the computer.

Is it possible to install all the parameters of HP and Apps? I tried to install HP Recovery Manager, however, when I do, it says "Softpaq does not apply to the system, no installed HP Manager."

Help, please! My computer is running slowly. What should I do?

ramirez_adolfo

The best way to make your PC work again in Win7 is to do a factory restore using the HP recovery media.

It is a set of DVD and a CD or a USB key, which will erase the hard drive (removing all data, applications and settings, reinstall the original OS, drivers and utilities for HP. In some cases, you will be able to order a USB instead of discs.  You must order at HP; they cannot be downloaded.

It's the HP for your PC product page: http://support.hp.com/us-en/drivers/selfservice/HP-Pavilion-dv7-6100-Entertainment-Notebook-PC-series/5082216/model/5118973

Down near the bottom of the page, you will see an entry for the command Recovery Media-CD/DVD/USB. Click on the symbol '+' to expand this entry and click on order to press for more details.

Don't forget to read through the material in the linked thread before attempting the recovery: http://support.hp.com/us-en/document/c00707939

Good luck
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Tags: Notebooks

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