HP Pavilion DV7 i7-3630-DVD/BluRay not recognized

Not appearing is not in the Device Manager.  Put a CD DVD or BluRay, it runs but nothing. CyberLink said no current dvd,

No errors in Device Manager.

Have tried the fixit/windows error detection programs.

Laptop is a week old.  Help?

Well, problem solved.  This is my speculation regarding how/why:

Some how / way the default package is missing the driver and somehow, it causes the reader is not to detect.

Reset to the factory settings means that the drive is still "missing".

After a reset, I noticed that a Windows Update was the installation (to the start screen).  Suddenly the reader was there for the first time ever after this laptop for a month.

He then disappeared a few hours later and I did a reboot and a Windows Update has downloaded and installed on the start screen.  Drive was back and, fingers crossed, has been back since then.

I can only assume for soe reason there's a strange loophole where these downloaded but not yet installed the drive to become disabeled cause updates.

Tags: Notebooks

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