HP Pavilion DV7 laptop: Finger Reader

Fingerprint reader does not work after installing Norton Internet security on Windows 7.

Sorry for the inconvenience. Who is the brand and model of your computer? Try the following steps:

1. uninstall the unknown device in Device Manager (the unknown device is the fingerprint reader)

2 use the Recovery Manager to reinstall the fingerprint reader drivers.

Here's a similar thread:

http://h30434.www3.HP.com/T5/desktop-operating-systems-software-recovery/HP-envy-M6-SimplePass-finger-reader-won-t-work-after-UN/TD-p/2911775#M72360

Let me know how it goes.

Harry

Norton support

Tags: Notebooks

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    Hello

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    ======================================================================================

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    Help file for the System FIsland Checker command:

    The Windows Vista or Windows 7 System File Checker tool

    ====================================================================================

    Good luck!

    I hope this helps!

    Say "thank you!" to the help by clicking on the star of Kudos to show your appreciation.

    Fixed?  Mark this message 'accept as Solution' to help others find the answers.

    Note: You can find "Accept as Solution" only on the threads started by you.

    Good luck!  Year of the Dragon!

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    Hello ImUnhappyWithHP,

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    Contact will be through the forums private message feature. You can check your private messages by clicking on the icon of the little envelope next to your name in the upper right corner, once you have connected.

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