HP Pavilion dv7 not recognizing their 'new' capacity of 750 GB HARD drive.

I have a model of HP Pavilion dv7 - 2173cl with:

  1. Intel Core 2 Duo P7350 CPU processor.
  2. Windows 7 Home Premium - 64 bit (factory installed Vista update) OS.
  3. 2048 MB is memory.

'SMART' HARD drive imminent failure message received:

  1. Original disc installed HARD is a 500 GB Western Digital model WD5000DBEVT.
  2. SMART two weeks' ago error messages indicating imminent failure of HDD appeared.
  3. A check of the HP Web site checked the error number corresponds to "imminent HARD drive failure.
  4. The message prompted me to 'save' the HARD drive.
  5. I completed a backup of files and an image via the "Backup and Restore" feature backup of Windows 7.
  6. The backup has been to an external Seagate 1 TB USB connected external HARD disk
  7. In addition, I created a 'Windows 7 64 bit system repair disc' using the backup and restore of Windows 7 feature.

Replacement HARD drive:

  1. I bought a 750 GB (7200 RPM) Western Digital model WD75000BPKX.
  2. When formatting the HARD disk (via the CD of 'Windows 7 64 bit system repair disc') replacement I observed the formatting of the process that the size of the disc HARD has been reported that 500 GB (compared to the actual size of 750 GB).
  3. With the help of the rollback on the CD "repair" feature I restored it (backup on external USB connected HDD image) image.
  4. Later, I check the 'properties' from the 'device' (the new HDD of 750 GB and observed that Windows 7 also pointed out this new HARD drive as a 500 GB drive (compared to a 750 GB drive).

Site HP Web search:

  1. A search in the Web of HP SP5575, referred to as software download site and 'run' to identify a 'Advanced Format hard drive.
  2. A downloaded execution of and run this software has given rise to the audit that the 'new' Western Digital model WD75000BPKX is an 'Advanced Format Hard Drive.
  3. The site also shows to support a 'Advanced Format hard drive' the "device driver" must be at least version 9.6.01014 Rev: has (the current version is 6.1.7600.16385).
  4. The SP50624 Web site, referred to as software to download and 'run' to update the disk device driver (found in Control Panel/Device Manager/disk drives/Driver/updated updated driver for Windows 7).
  5. I have downloaded and run SP50624 and as a guest 'Update Driver' selected in the Control Panel/Device Manager/disk/disk driver and also "indicated the location where the new driver after 'running' SP50624.
  6. Windows has responded with "the driver is up to date" and selected version 6.1.7600.16385 driver (i.e., would not version 9.6.01014 Rev: A).
  7. The software (e.g., Windows) running on the 'new' unacceptable short slow disk. It is a symptom commonly identified when a disk with 'Advanced Format' works without the drivers appropriate and formatting.

Issues and options:

  1. Is there a solution that will allow the model of HP Pavilion dv7 - 2173cl to use this 'new HARD drive (a compatible disc HARD driver update that will install or another available solution that will accommodate a HARD drive to Format advanced such as the 750 GB (7200 RPM) Western Digital model WD75000BPKX)?
  2. Or is my only solution regarding the HP Pavilion model dv7 - 2173 cl to buy a 500 GB HDD without 'Advanced Format '?
  3. And finally buy a vintage/new laptop today.

Thanks for your suggestions.

Problem solved.

I solved the problem as follows:

  1. I chose to reload Windows 7 from "scratch" after your positive validation of this approach.
  2. This required me to reload all applications (for example, Microsoft Office).
  3. Note: A reload of the OS and Applications from "scratch" requires access to the "Product Key".
  4. During the initial charging of Windows 7 and the formatting of the 'new' drive Windows 7 provided the possibility to remove the partitions (remove/reorder) that had been affected by the recovery process 'attempt' described above. With the help of this function I eliminated the partitions and 'Add' the "unallocated" space to the overall capacity of 750 GB HARD drive.
  5. After reloading the OS, I checked via 'Properties' that all of the 750Go were present and available - success.

Thank you for your support.

Tags: Notebooks

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