HP Pavilion DV7 turns off suddenly when running

I sincerely hope that you can help me or point me please in the direction from where can I get support for this problem.

I bought a HP Pavilion DV7 - 3180us Entertainment Notebook to the United States in 2010.  I now live in England.

My problem is that my laptop keeps turning off randomly without warning.

Is my product number: WA718UA #ABA, my OS is Windows 7 64 bit.

I ran each test component (HP System Diagnostics), all items sent with the exception of the hard.

My test log shows the following error codes:

PLQ36M-53L6M6-XD002J-Q2BX03

PLQ36M-53L6M6-XD002J-61BK03

PLQ36M-53L6M6-XD002J-61TT03

PLQ36M-53L6M6-XD002J-61TT03

PLQ36M-53L6M6-XD002J-60 CT 03

My BIOS:

F.1D, 10/05/2010

I bought and tried a new battery, but this does not resolve the issue.

(Any time), I use a Cooler Master NotePal U3 Laptop Cooler with fans positioned where my laptop gets hotter (down the laptop, when the laptop is in its normal in good position, the hot zone going from the upper left corner (about where is the power button), to down to about the caps lock key; the width of the side left on the F3 key). (This also does not resolve the issue.)

I'm looking forward to your reply.

Finally got support from HP (for some reason, my phone and my other half phone just kept to end the call when I tried to call, even if we had enough credit, could finally operate using Skype as Skype allows free 1-800 numbers even if you use Skype from the United Kingdom).

In case it helps someone else out there he said:

Only the fact that I have recently updated my BIOS would help with overheating problems. Any overheating problems that I knew could not be due to (for example) the motherboard or graphics card, etc. That it may be wise to have my radiator and fan replaced.

Mainly: (no surprises) should I have my hard drive replaced ($155 - $200).

For a person living in the United States the total costs (disk hard, heat sink and fan) would be $ 200 to $ 300 (cost of labor and shipping included).

Tags: Notebooks

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