HP Pavilion e020us 17: 10 Windows will not start

I worked on a portable computer that no longer starts.   If I boot from the hard disk in the recovery partition I can't start there on the Windows partition.  I have a choice of Windows 10 of Volume 4, Windows 10 of Volume 4 (Yes it is listed twice) and the Windows recovery environment.  Picking either 10 Windows starts the computer in a reboot loop that can only be stopped by pressing ESC and returning to the recovery environment.

Boot from CD and try to repair the operating system does nothing - he says that he cannot repair the computer and goes to the recovery environment.

Auto repair, recovery Image system and System Restore does not work.

Command prompt shows everything on the C drive is still in place.  CHKDSK shows that all is well with the drive.  But I can't boot from the drive.

I have not tried to reset the computer only because I'm going to do as a last resort.

Any suggestions on what to do next?

Hi @tedly2,

Welcome to the HP forums! It's a great way to engage, ask questions and find resolutions by working with specialists from the community of HP. I understand that the computer gets stuck in a perpetual loop and does not start. I'll be happy to help you with this.

A remarkable work was done by train to solve the problem. Hats off to you on this point. I am really impressed with your troubleshooting skills and levels of technical expertise, and it's always a privilege to work with a client of enthusiasts like you.

First, isolate the problem to be hardware or software related by running diagnostics. Please try a hard reset first. Steps to do:

  • Turn off the computer and unplug the charger. Then remove the battery only if it is removable.
  • Press and hold the power button on the unit for 15 seconds to carry out the static electrical charges inside the machine.
  • Replace the battery and the charger plug it back.

Diagnostics of material:

  • The main menu of hardware for the HP (UEFI) PC Diagnostics is displayed.
  • Hold the power button for at least five seconds to turn off the computer.
  • Turn on the computer and immediately press the F2 key repeatedly, once every second about.

Link to run the hardware diagnostics: http://support.hp.com/in-en/document/c03467259

There is a video partner who shows how it's done. "Please make the step" test using material for the HP (UEFI) PC Diagnostics "from this link. Run full Diagnostics.

Where it is established that the hardware is fully functional, please try to recover a system from this link: http://support.hp.com/in-en/document/c04758961#AbT4 , choose the right option that best describes your situation. If nothing helps, please order a set of recovery here online media: http://hp.com/drivers

I hope this helps! Please let me know how it goes. If it helps, please mark this message as "'Accept as Solution". " If you need help, let me know and I will gladly make all that I can to help. If you want to say 'Thank you' for my efforts help, click the ' Thumbs Up ' to give me a Kudos. I really hope that the problem is solved without hassle and things work fine.

Take care and have a fabulous week ahead.

Tags: Notebooks

Similar Questions

  • Why my TestStand deployment installation appear under my Windows will not start menu of my target machine?

    Why my TestStand deployment installation appear under my Windows will not start menu of my target machine?

    I managed to install the deployments of work to the target machines. However, I expected to see the classified facility "My TestStand system" in my Start menu, but it is not. Am I misunderstanding something here?

    Also, if I do another target second deployment to the station as "My TestStand system B", all LabVIEW files in my previous installation for "My system TestStand" disappear from the directory (c:\Program Files\My TestStand system) target.

    I use TestStand Professional 4.2.1 on Windows XP and LabVIEW 2009 development station.

    Thank you Paul,.

    That solved my second problem and inspired me to look deeper for the response to my first problem. The answer lies in the tab 'distributed file","Installer properties' box 'create a program item:

    Wouldn't be nice if it is automatically checked by default for main sequence files? Wouldn't also nice if "Upgrade Code" was regenerated automatically by default whenever we have saved the file *.tsd under another name?

    Thanks again,

    Eugene

  • I accidentally put my system as boot partition and my windows partition not marked as boot! Windows will not start! ):

    Hello

    The other day, I have been stupid, play with my windows partitions, I tried to dual-boot android 4.0 with windows, of course, as a study (this version of android has been mainly Linux). A test installation somehow fault, I put my Starter instead of windows system partition! Now windows will not start, it stays on a black screen with a sign less this sort of thing flashes in the corner.
    So I jumped in my disk windows ultimate 7, and it saysBOOTMGR IS MISSING Ctrl + Alt + Del to restart"" and if I try to install Ubuntu via live disc or USB does not start or the other, it displays the same thing.
    Can you please help me solve this problem!
    Nice day!

    After having the BIOS change, restart you your computer with the repair disc in the drive?  If so, what happened?

  • Satellite P20-761: Windows will not start - it loads agp.sys then freezes

    When I pass my laptop it starts with the Toshiba logo as if commissioning, but then the screen goes black with the following message:

    We apologize for the inconvenience, but windows did not start successfully. A recent hardware of software change might have caused this... etc etc.

    Then I have a list of options to choose from:

    Safe mode
    Safe mode with networking
    Safe mode with command prompt
    Last good known Configuration
    Start windows normally

    If I have the choice between the options of safe mode the screen goes through a list of files ending with: multi (0) disk (0) partition (1) \WINDOWS\System32\DRIVE.sys, then freezes.

    If I have the choice between the last two options simply, the screen goes black and nothing happens.

    Of I'm desperate is not to lose all the data that I have accumulated on the laptop. Stupid me not a not bother with backups.

    Discs only can I find supplied with the laptop are 'tools and utilities' and 'product recovery dvd - rom '. Seeing that I am not a technical interest, I'm afraid to try just in case I lose all my most important files.

    Help, please! Answers must be plain English as like I said I'm not really technical. Thank you. I cross my fingers.

    Sounds like something wrong with the graphics card or with the graphics driver.

    I think that you have no other choice than to use the Toshiba Recovery CD and attempt to reinstall the OS. I hope that the graphics card doesn t malfunctions.

    It's very sad, because in this case, you will lose the data on the HARD drive.
    Optionally, you can remove the HARD drive and then to connect to little via the USB port on the other computer, then you can make a backup of your data.

  • Pane Windows will not start! Help please!

    I have no idea what exactly happened, but my sidebar will not start. I try to click on it through programs and all he will say is that this windows sidebar has stopped working. a problem caused the blocking of the work programme. Windows will close the program and notify you if a solution is available. I get the same message every time I try to click on run as administrator. I tried so many things, but nothing seems to work. Is it possible that I could reinstall or something? It has been so frustrating. Help!

    Hello

    If you have tried all THE above so it looks like you have a corrupted profile.

    Try these to erase corruption and missing/damaged file system repair or replacement.

    1. run DiskCleanup - start - all programs - Accessories - System Tools - Disk Cleanup

    2. start - type in the search - box COMMAND find top - RIGHT CLICK – RUN AS ADMIN

    sfc/scannow

    How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe)
    program generates in Windows Vista cbs.log
    http://support.Microsoft.com/kb/928228

    3. then run checkdisk - schedule it to run at the next startup, then apply OK your way out then
    turn it back on.

    How to run the check disk at startup in Vista
    http://www.Vistax64.com/tutorials/67612-check-disk-Chkdsk.html

    -----------------------------------------------

    Then do-, use the hidden administrator account for the lowering your user account (the lowest level)
    APPLY/OK, then go back and reset it to the Admin APPLY/OK - this clearly allows corruption. To do this
    a couple of times. Do the same for other accounts that may be difficult. Then, if necessary, you
    can also reset your password in the accounts. Do not forget to leave your account administrator
    and others to the desired level.

    Make another Admin account with your password and use it to fix the others if necessary.
    (just to fix it with, do not use regular account, a safety valve) Always keep a spare part
    ADMIN account.

    DO NOT LEAVE THE ENABLED LSA OR USE DAILY. If it corrupts you are toast!

    How to enable or disable the real built-in Administrator account in Vista
    http://www.Vistax64.com/tutorials/67567-administrator-account.html

    You can run the command Admin account hidden from the prompt here if
    necessary.

    This tells you how to access the System Recovery Options and/or a Vista DVD
    http://windowshelp.Microsoft.com/Windows/en-us/help/326b756b-1601-435e-99D0-1585439470351033.mspx

    If you can't access your old account that you need then you can always use an Admin to migrate
    towards a new (remember to always leave an Admin account that is not used except for a test
    and fix).

    Difficulty of a corrupted user profile
    http://windowshelp.Microsoft.com/Windows/en-AU/help/769495bf-035C-4764-A538-c9b05c22001e1033.mspx

    Hope this helps

    Rob - bicycle - Mark Twain said it is good.

  • Windows will not start since the update :( Help, please

    Windows could not start. a recent hardware or software change might be the problem

    file\windows\system32\config\system
    status: 0xc00000e9

    When I try to start the system restart that nothing happens

    When I try to restore the computer to factory settings it says that the necessary files are not there.

    My computer was working fine until I installed an automatic update from microsoft. Help, please

    For any problem with the recovery of software/process to factory settings, you will need to contact the manufacturer of your computer.
    This isn't their recovery process, Microsoft.

    Windows Update Forum:

    You will get the best help for any problem of Update/Service Pack in the Windows Update Forum; the link below:

    http://social.answers.Microsoft.com/forums/en-us/vistawu/threads

    When you repost here, kindly include the Error Codes, and exactly what is happening when you try to update.

    In this way, you will receive the best help.

    See you soon.

    Mick Murphy - Microsoft partner

  • I have an eMachine EL1200 with Windows XP Home Edition. Windows will not start

    I went to start my computer yesterday morning and Windows wouldn't start up.  He continues to go to a black screen saying that Windows has not started up. It gives me options to try:

    1. safe Mode

    2 safe Mode w / network

    3 safe Mode w / command prompt

    4. last know good configuration

    5 start normally

    I tried all the and none start Windows.  Please let me know how I can fix it.

    Hi DavidMitchell,
    I would first remove all external devices from the computer and try to start again. This means that any player mp3, external drives, USB storage devices, etc.

    If this does not work and you're still stuck on these 5 options you listed above, then it might be time to use the Recovery Console.

    Please see the following thread:

    This is an article on what exactly is the Recovery Console and how to use it properly.

    http://support.Microsoft.com/kb/307654

    I hope this helps. Just reply to the results.

  • Windows will not start because the following file is missing or corrupt < root windows > < hal.dll windows >

    When I turn on my PC a black screen appears for about 5 minutes, then the following message: Windows could not start because the following file is missing or corrupt I can not any more access to the computer and having to turn it off.

    Hello

    I suggest that you follow the steps described in the links below and check if they help to resolve the issue.

    Link 1:

    "Invalid Boot.ini" or "Windows did not start" error messages when you start your computer

    http://support.Microsoft.com/kb/330184

    Link 2:

    IF the steps in the link 1 does not work, check the steps in the link below.

    Error message: "Windows did not start because of a configuration of the disk of the computer problem.

    http://support.Microsoft.com/kb/314477

  • Windows will not start completely freezes...

    Hey!
    I had a problem that my laptop HP 7 windows does not start more... It takes time to get the Palm from windows screen and then it freezes when it gets to the office. Anyone have any idea how to solve this problem? I was thinking about the HP system recovery, but I don't know if that clears all my data or resets just windows. Don't want to lose all my data if its possible somehow. (I have the system on different hard drive recovery not on disks by the way).

    Hello

    Hard disk 1 (303) fast means hard himself is a failure and change Windows is not going to help.  Replacing the hard drive in a laptop is surprisingly easy.  Although the machine in the following link is different from yours, the process is almost identical.

    Replacement hard drive HP

    Once this is done, simply use your recovery DVD to reinstall the operating system on the new drive.

    If you do not have your restore CD, try the link below to see if you can order a replacement.

    http://support.HP.com/us-en/document/c00810334

    A possible way to try to recover your files from a disk non-boot is to follow the process described in the link below.  The CD of the Ubuntu operating system you create can launched from the CD alone (IE it doesn't have to be installed on the hard drive) and I've often found to successfully extract data even a hard failure.  When you created the CD, follow the instructions and see if you can save your existing files.

    http://www.howtogeek.com/HOWTO/Windows-Vista/use-Ubuntu-Live-CD-to-backup-files-from-your-dead-Windo...

    Hope this works for you.

    Best wishes

    DP - K

  • Pavilion p6 - 2120t: Windows will not start with the new graphics card

    Installed a Zotac GT 740 profile down in my desktop PC graphics card HP Pavilion p6 - 2120t and now the PC does not start.

    HP Pavilion p6 - 2120t CTO desktop PC

    Configuration:
    Intel Pentium CPU [email protected]
    4.0 GB RAM
    Intel HD Graphics Driver version Family: 8.15.10.2291 dated 27/01/2011
    Motherboard: IPISB-CU (Carmel2) (1 open PCI Express 16 expansion slot pins)

    BIOS to Version 7.18

    Running:
    Windows 7 Home premium 64-bit w/service pack 1
    Two monitors (VGA, 1 digital port 1)

    Before installing the new graphics card, I replaced the power supply original 300w with a 400w power supply.

    For starters, I disabled the onboard graphics in Device Manager. Then, I opened the case and installed the GT-740 in the open PCI Express slot. I made sure that the card was fully engaged in the slot.

    I plugged both monitors to their connections voted on the new map.

    When I tried to boot the PC, the digital monitor displays the screen HP (the one that indicates which key support to achieve the start menu) and then frozen. No other entries of key or mouse have been accepted.

    The PC then sounds 4 short beeps (about 10 seconds between each beep) and then a long beep before turning off the signal to the screen.

    Then, I removed the new graphics card on the PC that starts then. I have reactivated the original graphics drivers and the PC then worked normally.

    Tried the above process two more times with the same results.

    I then went into the start menu to look at the BIOS. The menu of the BIOS shows two options:

    > Sources of boot UEFI

    Windows Boot Manager

    > Sources of boot legacy

    ATAP I CD/DVD player

    SATA2

    Hard drive

    SATA0

    Network controller (Realtek PXE B06 D00)

    PC using UEFI Boot Manager Windows boots normally

    I have not tried Legacy Boot Sources because I don't know which one to choose.

    I went to the HP site and looked for an update to the newest BIOS, but updating them is a rev version 7.16 while my PC shows my BIOS to version 7.18

    I know that others have had a similar problem but I have not seen a solution that works for my PC.

    Any advice would be welcome.
    Thanks for your time.

    Hello

    Your PC isn't spec'd to run Windows 7 using the Windows Boot Manager.  I expect to a UEFI-based graphics card likely to work on an HP PC that does not have a BIOS version 8.

    The below listed OEM HP, graphics cards should work in your PC using a normal non - UEFI W7 and W8 installation.

  • Re: Satellite Pro L300 - update after the BIOS, Windows will not start

    Hello

    I updated the BIOS on my laptop to the latest version and now it does not start in Windows. I can get to the BIOS menu. I tried to restore the default values and saved the day, but he's just a blue screen with writing on whichIi do not have the time to read it before it tries to restart and continues to do the same.

    Any ideas anyone?

    see you soon
    Phil

    Hi chaospunx,

    Which HDD mode did you use before the BIOS update? Perhaps this option, you need to change, then Windows will start up again.

    You can choose between the mode of access AHCI and Compatible HARD disk.
    Check this box!

  • Envy 17 j120na: 10 Windows will not start because of the driver installation failed

    History:

    I have a computer laptop j120na Envy 17 that came with windows 8.1.

    I did the free upgride for windows 10 the 18th of this month with success, but because I was not able to decrease or increase the brightness of my computer, or put it to sleep, I realized that I still had to download/update drivers. First I updated the driver GeForce since my SWsetup folder but for the other, I searched online for her, then I saw the driver download progress bar but no progress has been made. I closed the dialog close and there you go, laptop does not start, I just saw a spark between the mouse pointer and the circular blue contraption. Sometimes he shows me a BSOD with lock core auto boost with irql higher acquisition.

    Question:

    Is this a problem with the driver installation? And if so, how do I return it?

    P.s: System Restore is not an option, I restore point.

    Hi there @Aj1baba,

    Thank you for joining the Forums HP's Support and welcome! It is a great place to ask questions, find solutions and assistance of HP and the community! I read your post on the Forums of HP Support. I wanted to join you and help! I understand that you are receiving an error message that says "acquisition of lock core auto boost with irql high ' on your HP ENVY 17-j120na Notebook PC.

    The question could be deemed to occur by downloading the update. It is difficult to say at this stage. As to return to it, your best bet would have been the restoration of the system, but you mentioned only that a system restore does not work because you do not have restore points.

    Have you tried to go into Safe Mode?

    You have media or recovery disk?

    Have you tried to do a Reset BIOS?

    Have you tried perform a hard reset?

    You have beep codes or flashing LEDs?

    Please ensure that all Bluetooth device that you use with the laptop is disabled (including mobile phone).

    Please note: delete all USB/Bluetooth devices. Disconnect all devices of non-essential, as these can cause some problems.

    You can update all your drivers by going to the Web site the driver HP or by using the HP Support Assistant. If you enter Safe Mode, I suggest trying to erase the driver that you have downloaded your downloads (or the folder that you saved it in), so I suggest to make updates using updates of Windows or HP Support Assistant for now.

    Please let me know if I answered your question by clicking the "Thumbs up" if the troubleshooting in this post steps solves the problem for you please click on the button "Accept as Solution" . This will allow to the others is that present the same problem a solution also. If you need assistance, I would be more than happy to continue to help you. Please just re-post with the results of the resolution of the problems.

    Have a great day!

  • Urgent... a file in the system registry is corrupt... Windows will not start

    Hello

    It's George who has just encountered a problem with my Sony Vaio laptop last night. My priority is to find the superior application test which is located in the desktop of the computer.

    The computer has had problems with a google redirect virus which all the analysis programs antivirus could not detect, and last night, the computer stops after a power failure and was not able to start the windows program.

    The computer will start, but he's going to ask me directly with a message to choose three operating systems which is the Recovery Console, "not to select this [active debugger], and Windows xp home edition.

    Nothing in the menu advanced options of windows would work even safe mode. I was fooling around in the recovery mode, and I have reason to believe that the system registry is corrupted for windows.

    I have trie offered to the http://support.microsoft.com/default.aspx?scid=kb;en-us;30754 method

    How do I recover from a corrupted registry that prevents Windows XP startup

    This article was previously published under Q307545

    , but I don't have a windows boot cd, so I couldn't continue.

    I'm looking for more help from the world wide web.

    My superior applications are due within a week and help would be greatly appreciated.

    Thank you for your time

    sincerely

    George

    If you want to, you can also do another type of bootable CD, and usually, you will be able to simply copy your important files on a USB key, and then on another system.

    Here's an idea:

    Do you have a Hiren BootCD you can download here:

    http://www.hirensbootcd.org/download.html

    On the left, click on download, scroll down, choose the most recent version the download link is a little hard to see and they sometimes change the location of the download link, then you might have to look around her.  Today, it is at the bottom of the page, above the drop for older versions and looks like this:

    Hirens.BootCD.13.0.zip

    Beware of the other links on the page to other types of downloads for other types of CD - be sure that eventually you will download the latest version which is now a file called:

    Hirens.BootCD.13.0.zip

    The ZIP file is large, so the download will take probably some time to complete.  Then unzip the download to extract the Hirens.BootCD.ISO file that will be used to create your new bootable CD.

    Create a bootable CD. ISO file is not the same as simply copying the. File ISO onto a blank CD.  You must use software that includes how to burn a. ISO to a CD to create a bootable CD.

    File ZIP the Hiren is the file BurnToCD.cmd that you can double-click to launch it.  The BurnToCD.cmd will use the file BurnCDCC.exe to burn the. ISO file onto a blank CD using your existing CD burner.  You can also use your own burning software as long as your software is able to create a bootable CD. ISO file.  More modern burning programs can create a bootable CD. ISO image.  Create a CD from an ISO image bootable is not the same as just the file on a CD burning.

    If you need a simple and CD burning, this is a free software popular software:

    http://www.ImgBurn.com/

    Here are some instructions for ImgBurn:

    http://Forum.ImgBurn.com/index.php?showtopic=61

    It would be a good idea to test your new bootable CD on a computer running.

    You may need to adjust the computer BIOS settings to use the CD-ROM drive as the first device to boot instead of the hard drive.

    These adjustments are made before Windows tries to load.  If you miss it, you will need to restart the system again.

    When starting on the Hiren's CD, you will see a menu of options.  Choose Mini XP.  It will appear while Windows is loading and you will be presented with a desktop computer that has the look and feel of the interface of Windows Explorer, you are already accustomed to using.

    Using the Mini XP, you can access Internet, maneuvering around your system, search for files, copy files, replace the files and run the scans for malware, edit the text files (like the c:\boot.ini) etc.

    There are dozens of free and useful tools included in the CD that can be used to repair your system or copy your important personal files on another device (like a USB device or an external drive) in the case where you just give up and decide to reinstall your XP (I hope that you will not make this decision).

    Do, or do not. There is no test.

    I decided to implement the points for a new puppy instead of a pony!

  • Laptop with Windows XP - windows will not start! __

    KIM when I start my computer, the advanced screen comes up with "run windows normally" run in safe mode, etc.  I tried this, but it does not work.  The windows logo comes with the banner running beneath the logo as it tries to start, but never does.  Any help please?

    What is your system brand and model?

    What is your Version of XP and the Service Pack?

    Describe your current antivirus and software anti malware situation: McAfee, Norton, Spybot, AVG, Avira!, Defender, ZoneAlarm, PC Tools, MSE, Comodo, etc..

    The afflicted system has a CD/DVD drive work?

    You have a true bootable XP installation CD (it is not the same as any recovery CD provided with your system)?

    Fill in the blank:

    My system worked well until ___.

    If there is a problem starting, XP is configured to automatically try to start again and you can stuck in a loop of just not being able to go beyond the screen boot options.

    Sometimes, when XP has a problem starting or falls down and tries to start again, it will give you a "short" menu of boot options and none of them will appear to be good to get your system going again.  You have tried them all!

    The options are similar to the Advanced Boot Options menu XP, but the only option that you need (disable automatic error system reboot) are not offered, because XP went too far during the boot process and offers a limited number of boot options.

    If this is the case, you must call Options menu advanced boot yourself until you do not see the option:

    Disable the automatic restart in the event of system failure

    When you get the XP Advanced Options correct start menu you want to see, he has options on it like these:

    Safe mode
    Safe mode with networking
    Safe mode with command prompt

    Enable Boot logging
    Enable VGA mode
    Last good Configuration known (your most recent settings that worked)
    Directory Services Restore Mode (Windows domain controllers only)
    Debug mode
    Disable the automatic restart in the event of system failure

    Start Windows normally
    Reset
    Return to OS Choices Menu

    You need to choose in this menu is the option:

    Disable the automatic restart in the event of system failure

    Then if XP does not start normally, you will see an error screen with information and clues about the problem and then you can decide what to do next.

    If you do not see the automatic restart on system failure option turn it off, you must reset your system and start typing the key F8 on the keyboard until you see her disable automatic restart on system failure option.

    If you miss the window of opportunity F8, you must try again and start pressing the F8 key with more urgency (earlier and more frequently) until you see disable automatic restarts on system failure, and then select it.

    You must keep trying the F8 menu until you see disable automatic restart on system failure option, and select it.

    Answering queries and results report of the disable automatic restart on system failure screen and you can decide what to do next.
    Do not guess what the problem might be - understand and resolve it. I need YOUR voice and the points for helpful answers and propose responses. I'm saving for a pony!

  • Photo Viewer Windows will not start

    My windows photo viewer has recently given the error code that it wouldn't start.  I tried to solve the problem by running the sfc/scannow.  The result: protection of resources Windows found corrupt files but was unable to remedy.   The viewer still does not start.  I Systime of operating disk that accompanies it by computer, but there is a warning on the disc, saying that the resettlement will erase all data and files from the hard drive.  All of the suggestions.
    Another photo program stopped working as well as the windows photo viewer.

    We will see if there is a problem with your file system.

    Go to start / accessories / Control Panel and right click on command prompt and click Run as administrator.

    Type sfc/scannow (Note space is inmportant) and enter and let it run.  It will scan and fix some of your system files.  If all goes well it will finish without error (let us know if it ends with errors, it cannot be resolved) then try your programs and see if they work now.

    If this does not work, try a repair/upgrade to systems level by bootiing on your CD of the OS.  Here is a link to some pointers on how to do it: http://www.vistax64.com/tutorials/88236-repair-install-vista.html. If you have SP2 installed on your system, you must first uninstall it for this process to work (and then download and reinstall when it's done). It is a much more complete repair process the command sfc (and may take a few moments).  Then again your programs.  If you have still the problem is probably with the program and not with Vista - and we can work on solutions so that if it becomes necessary (or refer you to another Vista forum that specializes in installation programs).

    Good luck. I hope this helps.

Maybe you are looking for