HP Pavilion Elite HPE-400Y no video output.

Hello

I have a HP Pavilion Elite HPE-400Y computer that I had stored (unplugged) in a bedroom closet bedroom for almost a year.  It was working fine when I put it in storage.

This past weekend, I wanted to use, so I plugged in and connected to an analog VGA monitor well known on the integrated motherboard video VGA analogue connector.  When I turned on, there is no video on the monitor.  I searched the HP support site and found a statement that said "built into the graphics card or the card PCI Express x 16 slot are usable at once; they are not usable at the same time. "This computer came with a 5450 PCI express X 16 video card installed.

However, the 5450 PCI express X 16 video card only has a digital DVI and I wanted to use a loose analog VGA monitor.  So I powered it turned off and physically removed the 5450 PCI express X 16 video card.  Then I unplugged the power cord and removed the CMOS battery for a few minutes.  Then I replaced the battery and applied again to power.

I still do not get all analog VGA video out of the motherboard, not even the BIOS messages it is first energized.

I also tried to integrated edge connector with a DVI equipped, monitor.  Still, there is no video output.

So I removed the power and re-installed the 5450 PCI express X 16 video card that has only a DVI connector.  I connected to a monitor DVI equipped and applied again to power.  There is still no video output was two well-known instructors.

When I turn on the computer, the fan power works, processor and fans of casing run, the blue led on the switch is lit and not blinking.  The Green LED on the motherboard is on.  The Green orange and activity led Ethernet link light are on.  There are no beeps.  I can hear the hard drive starts to work.  I have no video output.

I use a HP USB keyboard and a USB mouse.  The red LED at the bottom of the mouse is not on.  The shift lock and lock lights number do not light when you press the corresponding key.

This computer has spent more time of storage that it has been used.  It worked even when stored in a bedroom closet in bedroom.  I checked all the wire connections on the motherboard, with no improvement.

I would like any suggestions to get this working of the computer.  I wonder if the motherboard has somehow that went wrong.

Thank you for your help.

Hello Big Dave,

Thank you for answering my question / problem.

I am aware that I can not use an analog VGA connection on the motherboard for a digital DVI input on my LCD monitor and vice versa.  I tried two different montors both analog and digital connections on the motherboard.  I tried to communicate clearly, but I guess that I don't have.

It is unimportant, now that I've found that HP recognizes that my computer model had a drawing or a manufacturing defect that causes the exact symptoms I am having.  There is here a link to HPs extended warranty program that describes the patterns and symptoms:

Tags: HP Desktops

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