HP Pavilion g6-2330dx Notebook: keep displaying the "Windows Installer" dialog box and pressing OK button to restart over and over again

Hello

I tried to update my laptop Win8 to Win10, but before that Win 8 must be upgraded to Win8.1 then Win10. Unfortunately, I encountered the problem after you install the free upgrade to WIn10.

I decided to use the system recovery and the source is from my USB.  (I created the USB key recovery).  The restoration was completed and started making configuration suddenly my laptop just because of the excessive heat caused my laptop stop does not complete the installation of windows 8 and finished to get the dialog box of "Windows Installer".

I inserted the USB key, but it seems that its not reading. I tried F2 - mode of the system, but it only shows the Bios and other tests not the usual display of F2.  I haven't tried F11 and same thing no chance.

My question is, how do I make my laptop back to the operating mode as the way to reinstall the entire operating system and HP Recovery Manager or HP configurations.

Do I need to buy a CD of HP recovery my laptop?

I have HP reactions appreaciate or someone who is ready to help and assist.

Thank you in advance.

Screen of the image below:

Hi there @KierV,

Thank you for visiting the Forums HP's Support and welcome! It is an excellent site to find answers and ask questions. I read your post on the Forums of HP Support. I understand that you had initially a question of upgrading Windows 10. After the upgrade, you have tried to restore on Windows 8 (previous version), and now you have issues going back.

I did some research for you. I'll provide you with some troubleshooting documents that I had found.

The first document is called a troubleshooting (Windows 8) HP system recovery problems. If this does not work, please follow this document called recover your computer from a USB flash drive. Please follow the troubleshooting steps in this document to see if you can get the USB recovery media you created to operate.

If the USB key that you created still doesn't work after you troubleshoot, you can either you make on the Order Recovery Media-CD/DVD/USB and drivers HP Pavilion Notebook PC g6-2330dx Page or you can use the following link to create yourself a file number, then give us a call:

Step 1. Open the link: www.hp.com/contacthp/

Step 2. Enter the product number or select Auto detection
Step 3. Scroll up to "still need help? Fill out the form to select your contact options.
Step 4. Scroll down and click on: contact HP options - click Get phone number

File number and phone number are displayed.

They will be happy to help you immediately.

If you want to try to restore Windows 8, Windows 8.1 upgrade and then upgrade to Windows 10 once again, please read this document called upgrade to Windows 10.

I hope this helps!

Have a great day!

Tags: Notebooks

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