HP Pavilion g6 - disconnected webcam / hand driver missing?

Product name: HP Pavilion g6

Product number: A3A09EA #ABU

Dear HP support,

My problem is as follows:

A day that I realized that I can't use my built in camera more. I tried reinstalling original preinstalled software Cyberlink Youcam, but as you might assume if it worked - I wouldn't be here. Then I tried according to HP troubleshooting guide. The problem is that there is no category called "Imaging devices" at all.

I can place two bets on what might actually happen:

(a) I managed to remove the HP webcam 101 driver base. Is the exact name of the device: USB\VID_05C8 & PID_021E & MI_00

(b) internal unit itself broke down (it has not disconnected issue of cord - made sure that myself)

I think I could try to install base driver for the camera, the problem is I can't find a / can't find a reliable source. Can you send me / download for me? How to proceed in this case, do you have any suggestions?

Hey @RacA ,

Welcome to the HP Forums!

I understand that the webcam no longer works on your laptop.

Make sure that when you are in Device Manager you are hidden display devices. (View > show hidden devices.) If the webcam is missing, it is possible that the Acquisition of Image Windows service is damaged or does not work. To ensure that this service is on a start-up automatic and non-disabled.

The CyberLink YouCam software only allows an extended webcam support and does not contain real pilots. Drivers are generic enough and come directly from Windows.

I suggest you restore the laptop to a time where he worked, and if it does not reinstall Windows before you replace the webcam. To restore or recover tap the F11 key, while the portable lights to access the HP Recovery Manager.

Hope this helps!

Tags: Notebooks

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