HP Pavilion g6: failure to restart my laptop.

When I restarted the laptop mt that he was unable to restart instead I got a message saying "failed to configure windows update changes recovery do not turn off the computer. So I left it on overnight. Wake up the same message was on the screen so I turned it off. The turn it on again the same message appeared, and he was slaughtered like that for 2 days now. I can't access anything from my laptop because it refuses to restart it becomes just stuck on this message with a symbol of loading next to him. Help, please.

Hi @Noura07,

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I understand that you restart your laptop, you have received a message saying "failed to configure Windows update, coming back from changes. Not turn off not computer.  You left it on the error remained all night. You rebooted your laptop, but the error remained.

I would try a reset hard or forced.   HP Notebook PCs - performing a Hard Reset or forced Reset.

If the error should always stay I suggest you do a refresh.    Computers HP - refresh your PC to solve problems (Windows 8)

This will reinstall Windows 8 and should not affect your files.

If an update did not help, then a recovery is the next step.

HP computers - performing a recovery of HP (Windows 8) system

During the recovery, there is an option to backup your personal data to prevent loss. If you do not do that I suggest that one now.

HP computers - restore files that have been supported to the top using HP Recovery Manager (Windows 8)

To show his gratitude for you answer please click the thumbs up below.

If this helped you solve your problem please choose solution provided in order to help others.

Good luck!

Tags: Notebooks

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