HP Pavilion laptop g6. 5CD1483GGN, A9J83EA #ABU

Hi, just a quickie. When I go to the HP Support Assistant and I go to the'view updates and important messages I don't then check the boxes to allow me to make the relevant changes. Please help me. I am pretty inexperienced. His past for about a week, up to now, but I don't have a problem using the keys of mouse /touch it any other time. Thank you much xx

Hello

Try the following

Firstly, uninstall your current version of HP Support Assistant using Microsoft 'Fixit' at the following link: this is particularly useful for correcting problems that may prevent resettlement on the machines running a 64 bit OS.

http://support.Microsoft.com/mats/Program_Install_and_Uninstall

When this has completed, restart the laptop.

Then download and install the latest version of HP Support Assistant of the page on the link below - the download links are to the bottom of the page.

http://h18021.www1.HP.com/helpandsupport/HP-support-Assistant.html

After installation, restart the computer again.

Let windows take over completely for a few minutes and then see if you can now configure HP Support Assistant.

Best regards

DP - K

Tags: Notebooks

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