HP Pavilion Notebook 15-e056se: HP Support Assistant works not properly...

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• HP Support Assistant works not properly?

  I used HP Support Assistant again. I got to the top of my pc and everything what every time she appeared. Suddenly, I click on it and it says ' tune-up next: unknown "," last update: never ', when I clearly did it before. So I try tuning it upward. Usually, there is a spinning ball thing, but this time there is nothing and he's just sitting there. I thought that if I uninstall and reinstall but when I go in uninstall a program, I do not see HP Support Assistant. (I don't know if it's called something else.)
  I'm not exactly a computer expert, so I am lost and so afraid that something crazy could happen, as HP Support Assistant is hit by a virus or something. I tried to open these tips on the view page, but he asks me what file I want to use to open it and I have no idea what to do. Please help me.

  Hello

  As the original installation looked he had corrupted in some way, it can not be uninstalled completely, which may explain the problem that you now when you try to run an analysis of the health.

  Assuming that this is the case, I suggest to go through the procedure of uninstallation and reinstallation HPSA (as shown again below) now that the uninstall routine seems to have recorded properly with Windows this time.

  ------------------------------------------------------------------------------------------------------------------------------------------------------

  Firstly, uninstall your current version of HP Support Assistant by opening windows control panel, open programs and features, make the entry for HP Support Assistant right click and select uninstall.  Once this process is complete, restart the PC.

  Then download and install the latest version of HP Support Assistant of the page on the link below - the download links are to the bottom of the page.

  http://h18021.www1.HP.com/helpandsupport/HP-support-Assistant.html

  After installation, restart the PC.

  ------------------------------------------------------------------------------------------------------------------------------------------------------

  When it was finished and Windows is completely reloaded, see if you can now run an analysis of the health.

  Kind regards

  DP - K

• HP Pavilion Notebook PC g6: HP Support Assistant Windows 10 questions

  Op system was previously bfr Windows 7 update to Windows 10 in Dec2015. Since then, have never been able to open HP Support Assistant. Am constantly pop-up "HPSF.exe has stopped working. The app has encountered a serious problem and needs to close. »

  I tried to uninstall HP Support Assistant, and I also tried to install latest HP Support Assistant without uninstalling the existing HPSA and the RRs, the following error message "the component you are trying to use is on a resource not available network. Click OK to try again or enter a different path to the folder containing installation pkg "HP Support Assistant.msi" in the box below. I found two files in my C: drive containing this file, but RRs andother error 'the path "C:\ProgramData\{18165758-115C-4DC0-9EC2-FF89F725767F}\HP Support Assistant.msi" was not found. ((Or I get another error that says that the file is not a valid installation for the product package)) Make sure you have access to this location and try again, or try to find the installation package "HP Support Assistant.msi" in a folder that can install the HP Support Assistant product. If I click on 'Cancel' and RRs another error HPSA "error 1714. Cannot remove the old version of HPSA. Contact the technical support.

  Need help, am at a loss on how to fix me:.

  My problem is finally solved! Thanks to another thread.

  http://h30434.www3.HP.com/T5/notebook-operating-system-and-recovery/HP-support-assistant-doesn-t-work-in-Windows-10/TD-p/5238243

  morgane_1771 suggestion to try revo uninstaller and then reinstall HP Support Assistant worked!

• HP Pavilion Notebook PC - problems HP Support Assistant g6-1188sa.

  This is my first post, so I'll try to be as clear as possible.

  The HP Support Assistant updates, here's a picture of the screen update:

  

  In addition, along the bottom of the window HP Support Assistant State of the product name, serial number and product number are all "Loading"... ». Here is a picture of the bottom of the HP Support Assistant window:

  

  

  Any help/suggestions are appreciated.

  I upgraded the OS on my g6-1188sa Notebook PC of Windows 7 Edition Pavilion Home Premium to Windows 7 Professional (64 bit). Which, I now realize was not necessary.

  You have the latest version of HPSA? If not, uninstall, restart your machine and get the latest here:

  http://h71036.WWW7.HP.com/HHO/us/en/pclc/articles/HP-support-Assistant.html?JumpID=reg_R1002_USEN

• PC HP PAvilion 15-N011TX NB: HP Support Assistant does not

  My Hp Support Assistant and a few other applications stopped working when I upgraded my Windows 8 Windows 8.1 windows form. I don't know why this is happening as I was using windows preinstalled in my notebook. Kindly to provide me a solution for this.

  Also, I want to know the product key of windows which I use because it never shows me a product key when I try to check it out.

  Hi @Abhishek_07,

  Thanks for posting HP forums!

  I understand that you have problems with the key product and HP Support Assistant. I want to help.

  Please uninstall the HP Support Assistant of the program and features in the control panel. Restart the computer and then download the HP Support Assistant from here: http://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html. Reinstall it.

  The product key has been incorporated in the BIOS. You will need software to read.

  See step 3 of the link: How to find product key for Windows 8 or 8.1 Windows

  Please let me know if that solves the problem by marking this post as "accept as a Solution.  To simply say thank you, click the Thumbs up below!   If you need more assistance let me know and I will gladly do everything I can to help. Thank you.

• Support Assistant does not properly

  I can't load my support Assistant.  I have Assistant desktop Presario with Windows 7 and when I try to open support the blue guard circle spinning and it says: an error has occurred in the upper part of the window. In addition, down the product name, product number and the serial number just say loading...   Also, in the section support, there no response in the Contact Options.  Will be greatly appreciated by the ideas, suggestions, etc.

  HELO jeb3d1,

  When running into any problems installing or uninstalling programs is best to start with the Microsoft Fix It utility.

  Please run the program, and then try to reinstall again.

  Solve problems with programs that cannot be installed or uninstalled

• Pavilion g6: HP support assistant does not work

  Hello

  I use HP Pavilion 2301ax with windows installed on it 8.1 g6. I tried to run the hp support assistant, but he did not run.

  The program opens, but it remains empty. It shows nothing on it, only hp support assistant is written on the top.

  After that I closed the program, a message automatically "Hp support assistant does not work. Windows is to find a

  solution for it. "Then the message disappears. Well I look forward to the it.

  Hello

  You upgrade the machine to 8.1?  You need a newer version:

  http://h10025.www1.HP.com/ewfrf/wc/softwareDownloadIndex?cc=us&LC=en&softwareitem=ob-135715-1

  Kind regards.

• Pavilion HPE-414sc: HP Support Assistant does not connect to the HP Server

  HP Support Assistant does not connect to the HP Server. Do not download messages and updates of definition. Does not collect configuration information. Does not scan my system. Does not prepare the action list.

  I installed Windows 10 once again. After installing HP Support Assistant work.

• HP Support Assistant will not work.

  Desktop HP Pavilion HPE h8-1020

  Win 7 64 bit,

  HP Support Assistant will not work. I get the following:

  HPSF.exe has stopped working, the application has encountered a problem and needs to close

  I downloaded and installed the latest updates, but it has not fixed the problem.

  Can someone please help?

  Thank you

  Hello

  Try the following

  Firstly, uninstall your current version of HP Support Assistant using Microsoft 'Fixit' at the following link: this is particularly useful for correcting problems that may prevent resettlement on the machines running a 64 bit OS.

  http://support.Microsoft.com/mats/Program_Install_and_Uninstall

  When this has completed, restart the computer.

  Then download and install the latest version of HP Support Assistant of the page on the link below - the download links are to the bottom of the page.

  http://h18021.www1.HP.com/helpandsupport/HP-support-Assistant.html

  After installation, restart the computer again.

  Kind regards

  DP - K

• my hp support assistant can not work and ask to restart windows each time I start my windows

  1. product name and number:

  HP Pavilion dv6-6093ex

  2. the installed operating system:

  Windows 7 64 bit

  3. changes made to my system before the problem occurred:

  HP Support Assistant has been updated and ask for a reboot needed, then I rebooted my windows.

  4. the title of the topic:

  HP Support Assistant does not and asking me to restart my windows every time I start my windows and I do restart, but HP Support Assistant keep asking to restart again and again.

  I hope to help me, thank you

   

  Hello

  Try the following

  Firstly, uninstall your current version of HP Support Assistant using Microsoft 'Fixit' at the following link: this is particularly useful for correcting problems that may prevent resettlement on the machines running a 64 bit OS.

  http://support.Microsoft.com/mats/Program_Install_and_Uninstall

  When this has completed, restart the laptop.

  Then download and install the latest version of HP Support Assistant of the page on the link below - the download links are to the bottom of the page.

  http://h18021.www1.HP.com/helpandsupport/HP-support-Assistant.html

  After installation, restart the computer again.

  Kind regards

  DP - K

• HP ENVY 15 j-001er: HP Support Assistant does not install drivers

  Hello

  My HP Support Assistant is not install drivers after they download from the Internet. What kind of software could block the installation? And how to manually install the drivers?

  Johannes_Russeu

  Welcome to the Community Forum of HP.

  You can easily set the HPSA to warn you of updates and then use your computer Support pages to download updates to install.

  HP ENVY 15-j001er notebook PC

  Each driver / software package includes an instruction Decription page and installation.

  ========================================================

  Do not forget:

  It is the opinion of the Expert that you shouldn't depend on HP Support AWizard when it comes to BIOS updates.

  According to other factors in the system at the time when the HPSA trying to hit your system with an update of this type; the results could be... other than expected.

  You can set 'Notification' HPSA to prevent it from trying to update your BIOS.

  DON'T update the BIOS when you see an update in the Web page of your computer AND this update can be used to provide a fix for a problem that you have discovered in your system.  In other words: If your computer is happy, do not update the BIOS just because you think it would be a good thing to do.

  If you decide to update your BIOS

  • Make sure that ALL backups are up-to-date and complete - this means that everything you need to restore the system in case something goes wrong.
  • Understand that even when you do everything exactly right, you can end up with a bricked computer, that is an expensive paper weight.
  • Make sure you have at least your critical data on some form of external backup.
  • Unplug the USB drives and other useless material.  Keyboard and mouse can stay connected.
  • Always run power cable to update the BIOS, never on the laptop battery
  • Touch the system during the update is underway
  • Optional: Leave wireless ONbutton. You could turn off the router to ensure that there is no interruption.

  Updated the BIOS

  And, if you get in trouble despite the best intentions:

  Restore the BIOS

  Click on the thumbs-up Kudos to say thank you!

  And... Click on accept as Solution when my answer provides a fix or a workaround!

  I am happy to provide assistance on behalf of HP. I do not work for HP.

• HP ProDesk 600 G1 SFF: HP ProDesk 600 G1 SFF: HP Support Assistant is not able to download updates

  Hello

  We have two identical computers HP SFF ProDesk 600 G1 running Windows 10 (64-bit) with the latest Windows updates installed. On two of them today, I installed the HP Support Assistant. The version information of the help Wizard says:

  HP Support Assistant: 8.3.27.17

  Framework: 12.5.26.37

  Configuration files: 8.0.6294.2155

  Contact information: 37386108

  All updates to the support Assistant software have been installed on both machines.

  Everything on one of the computers in Office Support Assistant works very well and can download and install the updates that are available on the other machine, the update process stops before downloading updates with the following screen:

  

  Several rounds of uninstall/reinstall (with reboots after each step) did not help to remedy this problem.

  Any advice would be greatly appreciated.

  Best regards, Hans-Georg

  Hello

  by an another uninstalling the adapter Assistant and framework support (with deletion of all stored data) and resettlement after the problem could be solved.
  Best regards, Hans-Georg

• HP Envy m6 1105dx: HP Support Assistant does not open

  I can't open HP support Assistant. It was working fine. I read about the update to the latest BIOS and drivers to prevent the thermal shutdown. So I solved this problem by updating the latest BIOS and drivers. After that HP support Assistant does not open.

  I tried to uninstall and install. I did the system recovery - undo basically worth more of a day's work, updating things. Still can not HP support Assistant to open.

  Although the search of this forum, I found that many people have had this problem. We are recommended to update to the latest drivers. But if you do this, then you have other problems.

  We buy computers to help us do our job. But it's frustrating when we meet to spend days trying to bypass a system that does not work properly.

  Help, please!

  Hello! @RBpromise, thanks for the reply.

  That you were unable to download the support assistant by using the link provided.

  Please download HP support assistant using the link below.

  Link: http://ftp.hp.com/pub/softpaq/sp77001-77500/sp77062.exe

  I would like to know if it works!

  Have a great day!

• HP Support Assistant does not work

  HP Support Assistant does not work

  I got a HP Pavillion desktop product model #p6212f #AVO1OAA-ABA serial (personal information) Serice ID #010-515 HP Support Assistant Version #4.1.11.3

  It runs Windows 7 Home Premium (64-bit)

  Can you help me

  I tried your solution and it did not work and I have windows 7.

  I tried to uninstall it with microsoft to difficulty and it did not work

• HP Support Assistant is not refreshing / verification of updates

  Hello

  Please my hp support assistant refuses to cool off, she who wrote "stop operation please wait" and I can't even check updates

  Hello D7N07PA,

  Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the Forums of HP, I would like to draw your attention to the Guide of the Forums HP first time here? Learn how to publish and more.

  I understand that your HP Support Assistant does not update correctly. I would recommend that you uninstall the HP Support Assistant and download and install the latest version of the HP Support Assistant. This should solve your problem of not updated correctly.

  I hope that I have answered your question to your satisfaction. Thanks for posting on the HP Forums. Have a great day!