HP Pavilion notebook dx6500 webcam does not say should be used in another program.

Original title: web cam a malfunction.

I have a pavillion dx6500 laptop with a webcam integrated.  When I go on Windows live messenger or Skype, she said that my webcam does not work and should be used in another program.  Does anyone know a simple solution?  It's frustrating.  Thank you.

Hi judyhawthorne,

1 how long have you been faced with this problem?

2. have you done any hardware changes or software on your computer before this problem?

3. what operating system is installed on your computer?

You can set up your computer in a clean boot state, and check if the problem persists. It will start Windows 7 by using a minimal set of drivers and startup programs and helps eliminate software conflicts.

The following link has steps showing how to perform the clean boot: http://support.microsoft.com/kb/929135

Note: Please make sure that the computer is configured to start as usual according to step 7 of the article: how to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7: http://support.microsoft.com/kb/929135

Reference: Using the Webcam with the Internet e-mail software

Free chat: use instant messaging and webcam to stay in touch

Hope the helps of information.

Tags: Windows

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